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10 Years of L-net

10 Years of L-net. Personal reflections from a librarian. Art Hendricks, PSU Library. What makes L-net work well. We librarians are what make L-net work Having a local queue is helpful Seamlessly integrating SMS text messaging into the local queue Marking chats for follow-up

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10 Years of L-net

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  1. 10 Years of L-net Personal reflections from a librarian. Art Hendricks, PSU Library

  2. What makes L-net work well • We librarians are what make L-net work • Having a local queue is helpful • Seamlessly integrating SMS text messaging into the local queue • Marking chats for follow-up • Mentoring program

  3. What could be better • Patrons think they are getting a librarian from their library • Homework help • Policy constraints between different libraries • Pranksters • Better software

  4. Final Thoughts • Hopefully funding will continue • More specialized training • Discussion forum

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