Get Your NetSuite Solution In The Shortest Possible Time - KARYA Technologies

1. Services

2. Agenda About us What we do ? How we do it ? How we do it differently ?

3. Agenda About us What we do ? How we do it ? How we do it differently ?

4. About Us Able Leadership Resourceful & Focused Viable & Sustainable • Established in 2007 by Bala Balasubramanian Group CEO • Headquartered in PA, USA with Research, Development & Delivery (RDD) center in India • Current Headcount of 500. • 350 – RDD Center • 150 – Dispersed globally • Provider of High-Quality Cost Effective • Enterprise Solutions which includes • Business Management Software • Technology Solutions • Information Management Solutions • Digital Transformation Solutions • Software Quality Assurance • Infrastructure Services

5. History & Evolution Strong Technology Foundation Functional / Business / Domain Expertise Project Management Skills Balanced Multi-dimensional Growth 2007 2008 2009 2010 2011 2012 2014 2015 CMMI Action Plan Oracle Platform Technology Solutions Open Source Technology Microsoft Technology Solutions.NET Framework, SharePoint, SQL Server, MSBI, BizTalk Mobile Platform Development & Enterprise Mobility Services Microsoft Dynamics Practice Infrastructure with Cloud Enterprise Information Management More ERPs, CRMs Web Applications Quality Assurance Internet of Things Social Media Integration Big Data Technical Expertise Functional Skills Business Analysis Project Management Technical Writing Infrastructure with Cloud Industry Vertical SMEs

6. Our Core Values High Performance Service Organization

7. Lines of Business Enterprise Solutions Business Solutions Technology Solutions Data Solutions Quality Solutions Infrastructure Services • DW/BI • Test Automations • Hardware, OS, Network, Storage, Firewalls Microsoft Platform Solutions • Configuration Management & Orchestrations • Microsoft Dynamics Suite (AX, NAV, GP, CRM) • Microsoft (Database, MSBI, SharePoint, Core .NET, BizTalk) • Microsoft BI • Cloud Migrations & Virtualizations Oracle Platform Solutions • Cloud Testing • Oracle E-Business Suite • Oracle(Database, OBIEE, Fusion Middleware, Exadata, Web Center) • Oracle BI • DevOps • Mobile Testing • Security Assurance • Data Center Management • Salesforce • Digital Transformation (Web Application, Mobile Application, IoT) • EAI • Managed Testing Services • MDM • Open Source (PLs/ Frameworks, CMS DMS, Web Servers BI) Options • Ad-hoc support • Managed Services • Data Governance

8. Our People KARYA Technologies Group Chairman / Group CEO (USA)/CFO CEO India / VP Global Services Marketing (CMO) Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM) Microsoft Practice Oracle Practice Data Solutions Delivery Manage-ment Group Digital Solutions 173 65 70 150 72 Data Solutions Resource Pool Digital Solution Resource Pool Delivery Manage-ment Resource Pool Microsoft Resource Pool Oracle Resource Pool Dynamics Database 12 DB Administrators 10 UI/UX Designers 10 Delivery Managers 08 AX 50 Data Architects/ Modelers 06 Web Application Developers EBS 10 Java 15 NAV 16 ETL Developers 09 Delivery Coordinators 18 Fusion Middleware 10 .NET 13 GP 12 Report Developers 20 PL/SQL 09 Mobile Application Developers CRM 12 Analytics Developers 06 Business Analysts 25 OBIEE 07 iOS 18 Epicor 06 DW/BI Architects 05 Industry Vertical SMEs 14 Core Java 12 Android 25 SharePoint 18 Integration Experts 05 NetSuite 05 Windows 15 SQL Server & MSBI 24 MDM Specialists 05 Technical Writers 07 Hybrid 40 Core .NET Developers 32 Data Governance Consultants 04 BizTalk 03 IoT Application Developers 14 Infrastructure Including Cloud 30 Quality Assurance 40 DevOps 08

9. Global Footprints KARYA’s Headquarters Research Development & Delivery Center Global Clients 63 Clients 75% - End users 25% - ISVs & VARs 18 Countries 10 Industry Verticals

10. Some of our Esteemed Clients

11. Partnering With Technology Leaders

12. Agenda About us What we do ? How we do it ? How we do it differently ?

13. Our Service Offerings KARYA offers end to end services surrounding your NetSuite Ecosystem Advisory Solution Delivery 24×7×365 Production Support • Enterprise Architecture Consulting • Assessments • ERP/CRM • Third Party Add-ons • BI & Integration • Complex Business Scenarios Handling • With or Without Add-ons • Advanced Technology Incorporation • Continuous Improvement Measures • Implementation/Upgrade • NetSuite, BI/Reporting, Integration, Third Party Add-ons, Collaboration, Web & Mobile Apps • Infrastructure • Development • Core Application, BI/Reporting, Integration, Third Party Add-on • Quality Assurance • Training • Infrastructure • H/W, S/W, Network, Database • Applications • Core Application, BI/Reporting, Integration, Third Party Add-ons, Collaboration, Web and Mobile Apps • End Users • Technical, Functional • Post Go-Live Stabilization • Stable State Support • Proactive & Reactive Support

14. NetSuite Expertise Resource Type Editions Skillset Hosting Options Integration Choices Technical and Functional Limited Mid-Market Enterprise • Technical - Foundation • Core Java, Java Script (JSQuery, AngularJS, node.js), Perl, Python • IDEs like Eclipse • SQL, Oracle Database (10g, 11g, 12c) • XML, XSD, SOAP, JSON, CSS, REST Webservice • Unix/Linux • Ant, Git Limited Mid-Market Enterprise SuiteTalk SOAP web services, REST-based integration • NetSuite Toolkit • SuiteBuilder, SuiteFlow, SuiteAnalyticsSuiteScript, SuiteCloud IDE, SuiteTalk, SuiteBundler • Functional Skillset • Accounting, Payroll and Taxation • CRM • PSA • Manufacturing • Wholesale/Retail • E-Commerce • BI

15. Implementation and Upgrade • New Implementations • From any ERP/no ERP to NetSuite • Upgrades • Upgrade of Customizations, Add-on Solutions   • Data Migration • New Set-up/Migration of Master , Transaction and Opening Balances

16. Implementation Services Two Phase Approach Task Deliverable Pricing Mode of engagement 1st phase • Comprehensive study of existing business system • Infrastructure & Architecture • Setup, configuration • Development environment • Reporting, Data warehousing and Business Intelligence • All External and Internal Interfaces • Mutually Approved Detailed Approach Document with Project plan Fixed or T&M • Fit Gap Analysis • Customization to Carry & Ignore • New Requirement Development • Industry Vertical Add-on Recommendation Fixed or T&M Hybrid Scope Definition Fixed or T&M 2nd phase • Implementation of the Project Plan • Execution • Control • Implementation & Go-Live • Training • 15 day Go-Live support • Extended AMC Fixed or T&M

17. Development (Customizations and Enhancements) • Core NetSuite Application • Integration • Reporting and BI • Add-Ons First Phase Second Phase Requirement Gathering/ FDD Development Testing Deployment Maintenance Project Plan

18. Enterprise Integration (New and Enhancements) FTP Web Services ETL, EAI Messaging • CRM • Quote/Order Management Systems • Payroll • SharePoint • Other LOB Systems… • Portals • Commerce Solutions • Mobility • EDI • Vendors/Customers • Statutory/Compliance • Other 3rd Parties

19. 24×7 Operations, Maintenance and Production Support • Objective • Post go-live Stabilization • Stable State Maintenance & Support • Proactive & Reactive Technical Support Functional Support • Cloud • Database • Application • Network • Environment Monitoring • Security Admin – User Role and Privileges • Troubleshooting • Failure Recovery • Bug Fix related Development • NetSuite • Integration - .Java, Web Services, EDI • Proactive Maintenance • SP, Patches, Hotfix • Deployment • Functional Setups/Configurations • Troubleshoot & Fix • Data Analysis & Reconciliation • Month End/Year End Closures • EU Functional Support • How to Use it • Comprehensive Training • Testing Support Multi-Channel Multi-Level 24×7×365

20. Business Intelligence (New and Enhancements) Key Drivers of BI Key Technologies KPIs Dashboards Score Cards Reports Analytics Key Components of BI Architecture BI on Cloud Database ETL Reporting and Analytics Visualization Meta Data MDM Data Governance Big Data Options Suite Analytics Key Service Offerings

21. Consulting Services Our Approach Our Current Engagements • Enterprise Architecture Consulting • Infrastructure Including Cloud enablement • Application Portfolio • ERP/CRM • Data Management & Integration • Web/Mobile Commerce • Collaborative Systems • Complex Business Scenarios Handling • BPM and Workflow Management • Industry Vertical Add-ons • Globalization & Localization • Advanced Technology Incorporation • Enterprise Mobility • Warehouse Automation – RFID, Beacons • Big Data • Open Source Technologies • Continuous Improvement Measures • Proactive • Reactive Methodology Documentation Detail Orientation Justification

22. Training Services Our Approach – Custom Training • Training Need Analysis • Curriculum Structuring • Content Sourcing & Development • Training Delivery • Assessments Types of Trainings Key Benefits • Product Functionality Focused Training • Role-based Training • Train the Trainer • End User Training – Business and Technology • On-Job Training • Product Functionality Focused Training • Greatly Enhances Productivity • Real-time Hands-on • Certified/Experienced Trainers

23. KARYA’s Industry Verticalization Industries We Serve

24. KARYA’s Industry Verticalization (contd…) Agriculture Food & Forestry Services Supply Chain Management • Dairy Products • Food & Beverage • Poultry • Wood Processing Ship Building • Logistics/Distribution/ Transportation • Retail • Trading / Export/Import • Trading Apparel • Warehouse and Inventory Management • Whole Sale • Automotive • Carpentry • Education • Engineering- Construction/ Electrical/Electronics • Equipment Rental • Financial Services • Hotel/ Hospitality • Information Technology • Management Consultancy • Packaging • Professional Services • Thermal Solutions • Travel Health Care • Hospital • Pharmaceuticals Manufacturing • Discrete Automotive • Discrete Medical devices • Process • Process - Building Materials • Process Cement • Process Chemicals • Process Metal Finishing • Process Paper • Process Pharmaceuticals • Process Plastics Utilities • Natural gas • Electricity • Telephone • Water

25. Add-ons To Enhance Automation & Productivity To bring Last Mile Functionalities Buy or Build ? Either way KARYA can help !!! Technology Add-ons Horizontal Add-ons Vertical Add-ons • Automation – BPA, BPM, WFM, Replication • Collaboration – Portals, e-Mailers, SMS, Document Management System • Integration – Mobility, EDI, e-commerce • Can be Horizontal or Vertical • Administration/Facilities • Corporate Finance • Enterprise Asset Management • General • Human Capital Management (HCM) – Staffing • Supply Chain Management (SCM) • Micro Vertical & Last Mile Functionalities • Agriculture • BFSI • Education • Food and Beverage • Fashion • Hospitality • Healthcare and Pharmaceuticals • Manufacturing – Discrete • Manufacturing – Process • Media and Entertainment • Services • Retail

26. Specialized Services for ISVs and VARs ISVs VARs Key Benefits • Pre-sales Support (RFP, POC, Documentation) • Product/Add-on Development • Core Functionality • BI • Integration • Adv. Tech Features – Mobility , RFID, Bar Code • White Labelled Implementation Services • White Labelled Product/Production Support • Resell • White Labelled Services • Pre-sales Support (RFP, POC, Documentation) • Implementation & Upgrade • Development • Integration • Business Intelligence • Consulting & Training • 24×7×365 Operations, Maintenance & Production Support • Add-ons • Infrastructure with Cloud • Hosting Services • Resources • Scalability of Resources – Demand Based • Dedicated if required • White Labelling • Cloud & Hosting Services • Confidentiality of IP • Favourable Pricing

27. Our Technology

28. Agenda About us What we do ? How we do it ? How we do it differently ?

29. Engagement How we do it ? Types of Engagement Process Overall Process Documents Executed Knowledge Transfer Delivery Mechanism with Tool Collaboration – Mode, Timings Modes of Engagement People & Logistics Pricing

30. Overall Process • Document Execution & Engagement Kick-off • Sign MSA, SOW, SLA • Formal kick off meetingDesignate KARYA/Client POCs • Establish Client Connectivity • VPN & Preferred Access Tools • Setup Client in KDMS ` Highlights of our Engagement Process One-time Tasks • High Degree of Resource Scalability • Much Faster Resolution • All Technical, Functional, Administration and Industry Vertical experts under one roof • Judicious combination of People, Processes & Tools • Knowledge TransferOn all aspects to our senior Functional & Technical Consultants • Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test, Maintain Recurring Tasks • CollaborateContinuous Meetings, Reporting and KDMS

31. Documents Executed Default SLA Mutual Signing of KARYA’s MSA with Default SLA Master Service Agreement Mutual signing of the first SOW along with SLA and Engagement Kick-Off SOW Mutual signing of additional SOWs for subsequent projects during the course of time SLA

32. Knowledge Transfer From Client to KARYA Approach From KARYA to Client Objective ` Inventory the Client’s Enterprise System Project Requests • Design Documents – Functional & Technical • User Adoption Training & Documentation • Best Practices Documents • Understand • As-Is Scenario • Current Pain Points • Document • To Fill Gaps • To Educate KARYA Support Teams Identify Systems Relevant to KARYA’s Scope Gain Access to the Relevant Systems ` Scope • Depends on Scope of SOW • Comprehensive or Targeted • Core Application • Add-ons or Legacy Systems (if any) Support Request 360o Technical Analysis • Requests Knowledge Base – Issues & Resolutions • Operational Statistics • User Instructions 360o Functional Analysis ` Method • Use Senior Consultants and Developers • Run Scripts, Inspect Logs • Review • Processes • Documentations • Code Base • Conduct Client Interviews Document Findings and Review with Client Socialize within our Delivery/Support Team

33. Delivery Mechanism with Tool

34. Delivery Mechanism with Tool (Contd.) ` ` Advantages of using KDMS Request Pipeline • Strongly SLA driven • Alerts and Workflows at right stages • Works well for Project, Support Requests & Advisory Requests • Handles Traditional & Agile Methodologies • Complete Visibility • Cloud-hosted and Web-based Solution • Accessible Anytime Anywhere • Real-time status updates on Requests • Placeholder for relevant SDLC Documents • Knowledge base that stores/grows – Issues & Solutions New Pipeline Request gets created, categorized and approved Execution Pipeline Request gets worked on Client UAT Pipeline Request undergoes Client UAT Billing Pipeline Request gets Invoiced Request History Request gets Archived

35. Collaboration – Mode Client System Access/Connectivity • Static IP • Virtual Private Network (VPN) • Cloud (DropBox) • Common Source Controls (BitBucket) Day-to-day Task/ Activity • Adapt to the clients existing Test Management, Bug Tracking, Task Management Tools / Usage of Common tools • Propose a new model after POC • Usage of KARYA’s in-house tool (KDMS) E-mail • Status updates • Daily, Weekly, Monthly, Quarterly and Annual Status Reports Sharing, Project Artefacts Plans, Estimates, Strategy & Roadmaps • Exclusive Mail group • Access only to Client and KARYA members • Send Meeting Requests • Ability to adapt to any Client Mode of Conferencing • Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me • Modes of Conferencing • Voice Conferencing • Web Conferencing • Video Conferencing Conferencing Chat • Ability to adapt to any Client Mode of Messaging System • Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me Status Reporting • Sharing Project Artefacts Plans, Estimates, Strategy and Roadmaps • Send Meeting Requests

36. Collaboration – Timings Timings • Project Requestswill be handled in our Business Hours with 2 to 3 hours of collaboration in client’s Business Hours. • Support Requestswill be fulfilled on 24×7×365 basis.

37. Types of Engagement Types We Undertake Projects We Support you for the Hours Purchased We Offer Resources • You can assign us end-to-end projects • Can be Infrastructure, Analysis, Design, Development and Quality Assurance • You Purchase certain hours, We agree scope and serve you for the hours • 24×7×365 Production Support • Can be used for Development Projects as well • You request certain skillset • You manage Our resources as your team Opted During Project Requests Resource Requests Support Requests(Mostly) Project Requests(Occasionally)

38. Modes of Engagement – People and Logistics ` • Resource Location • Mode of Engagement • Modes • Use Cases • Client Site • KARYA’s Site • 24×7×365 Operations, Maintenance & Production Support • DevelopmentProjects • Infrastructure Services • None • Project Manager (POC) • Resource Pool: • Solution Architect • Functional Consultants • Technical Consultants • Technical Writers • QA/QC Mode 1 Fully Remote (to the Client) Mode 2 Hybrid • ImplementationProjects • ComprehensiveIndustry Vertical Add-ons • Training • Project Manager (POC) • Solution Architects* • Sr. Functional Consultants* • Sr. Technical Consultants* • Industry Vertical SMEs* • Project Manager (POC) • Resource Pool: • Solution Architect • Functional Consultants • Technical Consultants • Technical Writers • QA/QC * Need based Travel

39. Features of Our Model • Facilities • Network, Bandwidth & Security • State-of-the-art closed IT Facility in Country’s Premier IT Park • Security Surveillance & Monitoring • 3 Dedicated Communication Lines to USA ( Skype Business Conferencing) • Recovery time of 5 Minutes or less DR • Power Backup for 3 Days • Enterprise grade SONIC firewall Security • Hardware • State-of-the-art Employee Laptops (i5 and i7) • SAN storage TFS & Git Hardware • Two Data Centers (Development Sandboxes and dedicated production hosting) • Dedicated Network for Cisco VPN Fortinet (Global Clients) Hardware & Software • Resources • Highly Experienced/Competent Resources • Thoroughly Screened/Background Checked • Trainings to improve Productivity • Motivation & Employee Welfare Measures • Communication • Secured Wi-Fi for Employees • Lync-enabled Conference Rooms with Video Conferencing Facility • Dedicated tunnel line for USA • Hi-Speed lines for other regions

40. Agenda About us What we do ? How we do it ? How we do it differently ?

41. Why KARYA Technologies? Competency (Skills, Experience & Complex Problem Solvers) Architects, Administrators, Developers, Business Analysts, Project Managers, SMEsSolution Architects, Administrators, Functional & Technical Consultants Comprehensiveness (Depth & Breadth of Services) Advisory, Delivery & 24x7 Production Support Services for Architecture, Infrastructure, Application Design, Development, Integration & QA Value Efficiency (Time, Cost, Quality) Global Delivery Model Agile, Responsive & Communicative Client Focus SLA Compliance & Professionalism

42. Beyond Basics Performance Tuning Enhanced Business Intelligence Add-ons Advanced Technology Horizontal Vertical Integration Commerce Solutions SharePoint Other LOB Systems Mobility Solutions

44. QUESTIONS