S hare it with your Students Campus Briefing Sessions Introduction

1. Share it with your StudentsCampus Briefing SessionsIntroduction Cathy Lambert Director of Student & Academic Services

2. Agenda NSS and Student Engagement - Cathy Lambert What Personal Development support students can expect – Cathy Lambert Student development and wellbeing activities - Veronique Johnston What’s new in Information Services – Malcolm Jones/Chris Anthony Update on the University’s 2013/14 Regulations – Caroline Turnbull/Katrina Swanton New University complaints procedures – Cathy Lambert  Break (15 minutes) Matriculation and Points Based Immigration update – Alan McLachlan/Moira Munro Graduate Employability and Stand Out from the Crowd – Veronique Johnston/Faculty reps Student Mobility – EU Recruitment & Exchanges Other Faculty issues – Caroline Turnbull/Arthur Morrison/Brian Webster Questions and Answers

3. “We will place the student experience at the heart of everything we do” Edinburgh Napier University Strategic Plan 2009 - 2015

4. National Student Survey results • Improvements in NSS - Edinburgh Napier scored 84% for the key overall question 22 (“Overall I am satisfied with the quality of the course”)compared with 82% in 2012 • Improved, or consistent, scores when compared with results achieved in 2012across 22 main indicators But …. • Overall satisfaction across UK in 2013 stands at 86% • Lowest quartile in 2 areas: • Any changes in the course or teaching have been communicated effectively • The course is well organised and is running smoothly

5. ELIR 2011 – areas for development • Student partnership –sustainability of NSA’s contribution to a significant range of quality enhancement activities. • Student Staff Liaison Committees (SSLCs) – progress planned actions to make SSLCs more accessible to the whole student body, and more effective in their work. • Student feedback – take steps to improve feedback mechanisms for hard-to-reach student groups, as part of the University’s programme of work to enhance the ‘feedback loop’ more generally. • Communicating with students – give greater attention to communicating with the student body on significant institutional changes which impact directly on students’ learning experience.

6. Listening to our students …..

7. Joint NSA/University Student Engagement Project – student led School NSA Liaison Officers – to be appointed Programme Rep Training- from 13/14 Programme Rep training will be delivered in Schools Programme Rep Handbook- stronger focus on student engagement, staff student liaison, partnership approaches, quality enhancement Advanced Reps and Training- 24 reps (3 per School) and 11 NSA Student Executive members to participate in advanced rep activities during 2013/14 and 2014/15. Examples of projects: • Improving the effectiveness of SSLCs • Communicating with students and student reps • Improving participation in the NSS

8. SSLC guidance under review …. • Election of programme representatives arranged at the start of the year by programme leader • Staff members of SSLC identified • Students notified of their programme reps and their contact details • Programme reps contact NSA for training and training materials • SSLC dates set: at least one per teaching trimester • Corresponding Boards of Studies dates set about two weeks later • Email or other reminder to programme reps of SSLC dates • Programme reps encouraged to gather queries and issues from classmates • Agenda set and sent one week before SSLC • Minute-taker identified • SSLC is held • Minutes written, identifying actions • Minutes circulated to SSLC • Programme reps and/or programme leader report outcomes to students • Programme leader and/or students progress actions as specified • SSLC report made to Board of Studies • Board of Studies held

9. Student satisfaction • Desire to undertake a University wide internal satisfaction survey to identify issues at a local level • Centrally coordinate questionnaire to replicate NSS as far as possible • Further discussion with all Faculties to agree the questionnaire format • Students to be surveyed in Trimesters 1, 2 & 3 – students to complete module questionnaire in a number of different classes • Survey to take place around week 9/10 with feedback in 2 to 3 weeks • Module leaders to discuss survey results with their students before the end of the trimester • Programme teams to discuss common themes arising from the survey with student representatives at Student Staff Liaison Committees. ……. Closing the feedback loop ……

10. PDT Enhancement Project Cathy Lambert Director of Student & Academic Services (on behalf of PDT Working Group)

11. ELIR Report 2011 • PDT role was highlighted during the recent ELIR (2011), where • “students confirmed the value of PDT as a support for learning, but offered a mixed picture of its effective operation, ranging from highly positive experiences, to delayed or minimal contact with their personal development tutor”. • ELIR recommended that the University should • “confirm and communicate a consistent institution-wide entitlement for students in a clearly defined PDT system”.

12. Current role of PDT is defined as“The PDT Entitlement Model” working with students to write mutually agreed references Proactively following up student absence Academic advising Active engagement in supporting students PDP

13. Actions of PDT working group For academic session 2013/14: • Named PDT for all students by academic session 2013/14 • Staff guidelines for good practice in providing PDT support • Student guidelines for engaging with PDT support • Improved web presence for students on where to find support For academic session 2014/15: • Provision of pastoral care advisors (subject to Academic Board approval)

14. Student Development & Wellbeing Veronique Johnston Assistant Director (Student Development & Wellbeing) Student & Academic Services

15. New Locations for Delivering Services • Student Hub • B11, Merchiston • open 8.45am – 5pm. • The following services can be accessed; • Student Development & Wellbeing teams • International Support & EU Exchanges • Council Tax • Bank and status letters • ID cards Centre for Learning and Study Support (CLASS) B5 (located next to the library at Merchiston) Student Learning Advisers offer academic skill & retention support drop-ins and one-to-one appointments. … increasingly delivering services at Sighthill & Craiglockhart

16. New Services - Access to info The student portal: the key route to finding the info that students need • News & Events tab on the Student Portal • https://studentportal.napier.ac.uk/News/Pages/Default.aspx. • On-line ‘Student Hub Helpdesk’ • Student info resources • Social media • Twitter feeds: • @supportEdNapier • for the latest News & Events info • @employEdNapier • for part time jobs in and around Edinburgh • Careers Facebook Page • www.facebook.com/EdinburghNapierUniversityCareers

17. New Services – Moodle resources • Workshop & events booking system • All Careers, Confident Futures, Student Learning Advice, Employer Relations open events/workshop programme are bookable through Moodle. Watch for the staff intranet announcement. • Academic Skills Resources • e.g. critical thinking, academic writing, • making sense of feedback. Students can • access & self enrol via the All Courses • button on their Moodle home page. • Confident Futures Online. • Continuing trials with off-campus • students.

18. New Services - Student Development • Careers • New Faculty Careers teams – more opportunities for tailored advice and careers education • I-stop kiosks at all 3 campuses giving access to the JobCentrePlus database of vacancies • Assessment Centre facilities available. • Already used to recruit students to Bright Red Triangle, ENU Mgmt Training Scheme & Student Ambassadors. • Some early student successes with large company recruitment schemes (e.g. Schlumberger, Standard Life) • Employer Relations • Expanded Employer Mentoring programme for Scottish-domiciled students from wider access backgrounds. Now includes: • Students with disabilities • Students on specific programmes • Enhanced programme of employer events • Internships (including SMEs) • E.g. Santander Universities Internship Programme

19. New Services - Student Wellbeing • Student Counselling & Mental Wellbeing • Student Counsellors: More capacity/variety • e.g. Mandarin speaker, mindfulness techniques, • Mental Health Advisers: Additional specialist support • available during term time. • Nightline - Confidential listening, emotional support, • information and supplies service. 8pm-8am, • 0131 557 4444. • Student Funding– visit MONEY page of student portal • Discretionary and Childcare Funds: • Newonline application process • Eligible students can apply if their loan is delayed, • towards high course costs or during the holidays • (e.g. if they can’t find work) • Rest of UK Bursaries: Students from low income families may be eligible to apply for a bursary of either £1000 or £2000. • Care Leavers Bursaries: Up to £1000 available for students who have experienced the UK care system

20. New Services – Student Wellbeing • Disability & Inclusion • Disability Advisers: • Increased capacity from September. • Appointments available at Merchiston & Sighthill. • Students: contact the team as early as possible. • More technology support: • USB sticks with free and open source software including ‘My Study Bar’. • Advice & guidance on how students’ own devices ( I-phones, I-Pads, Tablets, Kindles etc) can be used along with relevant and helpful apps • Technology Drop-ins and Workshops available at the start of term.

21. Useful email addresses Customer Services enquiries@napier.ac.uk studenthub@napier.ac.uk idcards@napier.ac.uk studentambassadors@napier.ac.uk Student Wellbeing counselling@napier.ac.uk studentfunding@napier.ac.uk disabilityandinclusion@napier.ac.uk Student Development/Employability careers@napier.ac.uk confidentfutures@napier.ac.uk employerrelations@napier.ac.uk standout@napier.ac.uk • Centre for Learning & Study Support • CLASS@napier.ac.uk • sar@napier.ac.uk(Student retention advice)

22. What’s new in Information Services Malcolm Jones Chris Anthony Information Services

23. Induction • Library tours for undergraduates at all campuses for first two weeks • Separate tours for postgraduate students • Induction will be on Moodle for the first time, and will remain visible with other courses to the student • Will also introduce the students to LibrarySearch….

24. LibrarySearch • Our new integrated resource discovery system • One simple search box • Searches across e-resources and other materials at the same time • Available 3rd September • Under development during Phase 2 • Classic catalogue and NuinLink remain during the changeover period

25. Moodle • Library “bites”, subject guides, and digital literacies assistance • News forums – research and open access • For advice about digitisation of resources and linking to e-resources, contact your ISA

26. Training sessions for Academic Staff • Brief survey carried out, to find out most popular/desirable topics: • Linking to e-journals on Moodle • Using e-books in teaching • Digitising resources • E-resources subject updates • Creative Commons and free sources for digital artefacts 1 session for each topic, on each campus

27. And finally…. • If you have any information queries, need advice or guidance, please contact your ISAs who will be happy to help…

28. Microsoft Office 2013 Release dates: • Installed on all student desktop and classroom PCs for new session • Available for staff to install from September 2013 Main differences from 2010: • Look and feel is more streamlined, support for touch screen devices • Applications open on a “landing page” providing quick access to recent files and templates • MS Visio 2013 included within the Office suite • MS Word can open .pdf files, convert to Word format, edit, save as .pdf • Microsoft website: What’s New in Office 2013 • Full details will be published on the staff intranet and student portal

29. Student Laptop Hire Loan Service • Laptops are now available for students to borrow free of charge • 20 laptops available at Merchiston, Sighthill and Craiglockhart • MS Office, McAfee, CD/DVD, WiFi • Pre-book a ‘Toshiba laptop’ through the library catalogue • Renewals and returns at the original campus • Standard 7 day loan period • Fines. • Full details of our Laptop Loan service available on the student portal

30. Virtual Desktop Service (VDS) What is the Virtual Desktop Service? • Provides access to a Windows desktop environment stored remotely on a server, rather than on a local PC • Host server creates a ‘virtual machine’ simulating the user’s desktop environment • Delivers on-demand virtual desktops Benefits: • Access our Windows desktop remotely from almost anywhere / any client device • Off campus access to the majority of our Windows desktop applications • Option for peak times, busy PC locations – users may prefer to work remotely • More easily meet the needs of geographically dispersed users / distance learners • A new desktop is presented at each user logon • Updates and additions to virtual Windows desktop can be made centrally

31. Windows Tablet Linux PC Android Tablet Windows Laptop Android Device Apple iPad, Mac, iPhone What devices can access the Virtual Desktop Service? The service supports the following operating systems: • Microsoft Windows XP SP3, Vista SP1/2, 7 and 8 • Apple Macintosh OS X • Apple iOS • Google Android • Linux, Ubuntu VMware Horizon View client Virtual Desktop client: • A VDS client is required on the end-user device • Client from your device app store • Full details of the service will be published early September

32. Out of Hours IT and Library support Information Services pilot continuing during 2013/14 session: • IS support available by telephone or email 24 / 7, 365 days • Out of hours support is provided via the NorMAN Helpline • IT Support: 0131 455 3000 itsupport@napier.ac.uk • Out of hours NorMAN support: weekdays 17:00 – 08:45 and all weekend • Library support: Local campus Library library@napier.ac.uk • During library opening hours, we will answer your enquiries as usual • Out of hours Library enquiries: answered by the NorMAN Helpline • Feedback welcome, more information available on the student portal

33. Virus Scan and Anti-Spyware Software • Available for home use • Students and staff • Free • Full information and software available from the student portal

34. Student portal • Review underway ….

35. Update on the University’s 2013/14 Regulations Caroline Turnbull Assistant Dean – Faculty of Engineering, Computing & Creative Industries Convenor of the University Regulations Committee Katrina Swanton Academic Quality Advisor – Student & Academic Services Clerk to the University Regulations Committee https://studentportal.napier.ac.uk/sas/regulations/

36. Key Changes – Section D: Research Degree Regulations • Re-structured to bring them in-line with Sections A-C with procedural content stripped out (to be included in a new Research Degrees Framework for 2013/14) • Removal of some Doctoral award titles that have never been used • Master by Research assessment no longer requires a viva voce examination (though examiners may request one) • Doctoral students who are required to undertake major amendments have one year to complete this, regardless of whether or not they require a second viva.

37. Key Changes –Section A: New Regulations A2.7 – Students on Tier 4 Visa The University reserves the right to decline, defer or withdraw enrolment where a candidate has not met the conditions of offer or where they cannot provide evidence that they have the appropriate immigration status to enable them to enrol as a student. Similarly, students may be withdrawn by the University where they are determined to be ineligible under the Home Office rules to remain in the UK. A10.2.11 – Interface between Conduct Regulations and Extenuating Circumstances Penalties imposed as a result of any matter subject to the processes and procedures detailed in University’s Student Conduct Regulations will only be overridden by Programme Boards on the basis of valid extenuating circumstances in exceptional cases

38. Key Changes – Impact of approved Programme Design Guidelines • The Regulations now permit 20 credit modules to be delivered over two trimesters • The Regulations now only specify two categories of modules: • Compulsory • Option Reference to core modules within the Regulations have been amended to option Review local communication • The requirement to have 40 option credits from the option pool has been removed • Implications for current programme structures?

39. Key Changes –New Regulation A4.12: reference to Graduate Misconduct Procedure The Vice-Chancellor, acting on the recommendation of the Academic Board, may rescind an award where it is found that a) the Programme Board of Examiners made a decision based on misleading or incorrect evidence or b) that academic misconduct has taken place following an investigation under the University’s Graduate Academic Misconduct Procedure Essentially, graduates of the University may have their award revoked if it is later found that academic misconduct took place.

40. Key Changes –Section B7: FECCI Changes have been made to Section B7 of the Regulations regarding the Integrated Master in Science programme • Students are now awarded a classification rather than distinction • MSci Programme is now in-line with the MEng programme

41. Other Key Changes for 2013/14 Changes made to the reassessment regulations (B3.7 and C5.9) to formalise that students studying on overseas programmes delivered over three continuous trimesters must be provided with their compulsory reassessment period within two trimesters of the original attempt (with a possibility that this may be extended by one further trimester in exceptional circumstances) The term ‘Associate Student’ relating to postgraduate student admission in Section C of the Regulations has been amended to ‘Affiliate Student’.

42. Key Changes –Student Conduct and Fitness to Practise • The disciplinary regulations have been renamed the Student Conduct Regulations • The Conduct Regulations and Fitness to Practise Procedures have been separated into two documents to emphasise that the Fitness to Practise Regulations are a separate procedure and apply to students on specific courses only (in the School of Nursing) • Additional changes have been made to improve accessibility for staff and students

43. Key Changes for 2013/14 The full list of amendments is available online: https://studentportal.napier.ac.uk/sas/regulations/ Please review links/local communication

44. New University Complaints Procedure Cathy Lambert Director of Student & Academic Services

45. What’s changing? The Scottish Public Services Ombudsman (SPSO) have introduced a single Complaints Handling Procedure to achieve consistency in the way complaints are handled, recorded and reported by all universities in Scotland. A new Complaints Handling Procedure comes into effect from 30th August 2013. It replaces the existing Student Complaint Procedure. Any complaint received from this date must be addressed in accordance with the new procedure.

46. What is considered a complaint? The procedure defines a complaint as:- “An expression of dissatisfaction by one or more individuals about the standard of service, action or lack of action by or on behalf of the University.” • the quality and standard of service • failure to provide a service • the quality of facilities or learning resources • treatment by or attitude of a staff member, student or contractor • inappropriate behaviour by a staff member, student or contractor • the failure of the University to follow an appropriate administrative process • dissatisfaction with the University’s policy, although it is recognised that policy may be set at the discretion of the University

47. What is NOT considered a complaint? • a routine, first-time request for a service • a request under the Freedom of Information (Scotland) Act or Data Protection Act • a request for information or an explanation of policy or practice • a response to an invitation to provide feedback through a formal mechanism such as a questionnaire or committee membership will generally not be treated as a complaint (eg SSLCs) • an insurance claim • an issue which is being, or has been, considered by a court or tribunal • an attempt to have a complaint reconsidered where the Institution’s procedure has been completed and a decision has been issued • a grievance by a member of staff which is eligible for handling through the grievance procedure • an appeal about an academic judgement on assessment or admission.

48. How are things changing? • The new procedure has a two stage investigation process before referral to the SPSO: • Frontline resolution (to be completed within 5 working days) • Investigation (to be completed within 20 working days) • Allcomplaints must now be recorded. Previously only complaints formalised using the University’s complaint form (CP1) were recorded. • No longer separate processes for students and non-students e.g. graduates, members of the public. • More challenging timescales - less time for staff to investigate complaints.

49. Implications for all staff For many staff, handling complaints will be nothing new. However all staff should familiarise themselves with the new procedures: http://staff.napier.ac.uk/services/sas/AppealsComplaintsConduct/Pages/Complaints201314.aspx

50. Implications for students • A short announcement will be published on the Student Portal during the week commencing 9th September 2013 which will include a link to the information available online. • Students and their representatives will expect a 5 day response time to student complaints under the new procedures.