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The Art and Science of Decision-Making

The Art and Science of Decision-Making. April 14, 2014. Robert S. Duboff Robert.Duboff@hawkpartners.com 617-576-4701. Continue to Debrief. Role of alternative(s ) vs. all or nothing Audience knowledge issues How to create credibility How to destroy it. Credibility.

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The Art and Science of Decision-Making

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  1. The Art and Science of Decision-Making April 14, 2014 Robert S. Duboff Robert.Duboff@hawkpartners.com 617-576-4701

  2. Continue to Debrief • Role of alternative(s) vs. all or nothing • Audience knowledge issues • How to create credibility • How to destroy it

  3. Credibility • Selflessness/disinterest; or involved/engaged • Expert • Focus on the “common place” / shared values

  4. Influencing Decisions • Ethical issues • Should you ever try to influence vs. describe? • Are you making the decision? Should you? • What are your motives? • Role clarity

  5. Positioning the Professional Service Firm Back Room Added Value Front Room Added Value “Pharmacy” “Nursing Ward” Procedure = Execution Grey Hair = Experience “Psychotherapy” “Surgery” Brains = Expertise Source: 1985 David H. Maister

  6. Tips for Influencing Large Groups • Jurors • Voters • Citizens (“nudging”)

  7. Wiseman’s 4 Principles for Being Lucky • Have a skill at creating and noticing change opportunities • “Make lucky decisions by listening to their intuition” • “Create self-fulfilling prophesies via positive expectations” • “Adopt a resilient attitude that transforms bad luck into good”

  8. Final – Due by May 12 via email to Robert.Duboff@hawkpartners.com • The final assignment is a 3-5 page paper analyzing a future decision relating to business, politics/government or personal. • The paper needs to include: • What the decision is about and the alternatives • The process to be followed • What will influence the decision • Rational factors • Emotional factors • Specifically, how has this course changed or influenced your thinking about this decision? • The grade will be based on the insights into the process and the upcoming decision, with special attention paid to specific improvements in the process you will make and can connect to this course. The more impactful points made, the better. Clarity of communication will also count.

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