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Certified Public Manager Program

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Certified Public Manager Program

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    2. Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University

    4. 38 states currently accredited Created to fill vacuum in public management Modeled on CPA program: trained, tested, & certified

    5. National Certified Public Manager Consortium

    6. Floridas CPM Success Story Founded in 1979 at FSU FCPM administers and delivers One of largest programs in the U.S. Over 4,000 graduates as of August 2011 Program has grown dramatically

    7. Who Participates in CPM? 25 State Agencies: ACHA, DACS, DFS, DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR, Department of State, DOT, FHP, OPPAGA 15 Constitutional Officers: Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole. 31 County Governments: Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington. 36 City Governments: Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park

    8. Originally published June 11, 2007 in The Tallahassee Democrat Management training program has its benefits By Bill Cotterell [CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers. "What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collectora 1992 graduate of the CPM program and a big believer. Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation. "It's just the class of all classes," she said. With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.

    9. Florida Trend Magazine Recognizing Real Pros in Government

    10. Goals To develop reflective practitioners and learning organizations

    11. Program Structure Eight 4 day classes Called Levels 1-8 32 days of training Experiential based Emphasis on group activities Balance of theory & practice

    12. CPM Curriculum- The Inverted Pyramid Level 1: Individual Management Level 2: Teams Level 3: Organizational Issues Level 4: Graduate School: The Big Picture Level 5: The Future Level 6: Systems Thinking Level 7: Policy Level 8: Graduation Making It Real

    21. More info at www.fcpm.fsu.edu

    22. Is this on the test? National Consortium requires 300 contact hours to become a CPM Sofor every Level, you must complete an assignment and an exam Exams are take-home, open-book Some assignments are done on your own, some as a group Some you work on in class, others are done after class FCPM does NOT assign deadlines for completing homework Its up to YOU to get it done!

    23. All Homework is Pass-Fail

    24. The Big Questions: Does CPM make a Difference? What is the Return on Investment (ROI)?

    25. Dr. Marguerite Foxon Dave Basarab Performance Improvement Consulting Evaluation of Certified Public Manager Program Florida Department of Children and Families June 2010

    26. Since 2006, DCF has sent 300 employees to CPM Approximately 135 projects have been undertaken by CPM enrollees Three projects, alone, have documented annual savings of $360,000 Key Findings

    27. At least one project was implemented state-wide Projects resulted in significant improvement in re-engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction. Key Findings

    28. The Bottom Line: It is therefore reasonable to assume CPM is providing value well beyond its cost. Key Findings

    29. All graduates/enrollees consider CPM relevant and applicable to their job and the agency. Over 90% of the respondents reported applying CPM content to their work setting. The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills. Key Findings

    30. Some managers are unaware that projects have been implemented and are benefiting the agency. The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF. Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM Key Findings - Shortcomings

    31. Survey Results Enrollees & Graduates

    32. Survey Results Managers

    33. Survey Results Managers

    34. Your Questions? www.fcpm.fsu.edu

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