LGfL Managed Email Services

1. LGfL ManagedEmail Services Brian Durrant Chief Executive London Grid for Learning

2. StaffMail

3. StaffMail • For Staff, Governors and Admin • Delivered in conjunction with Atomwide • Dual Hosted (Telehouse and Park Royal) • Fault Tolerant & Resilient • Full Exchange 2007 Functionality • 5GB Mailbox Limit • Max 20MB Email Size inc. attachments • Provided ‘free’ to LGfL Schools

4. StaffMail Features • Personal and shared calendaring • Personal and shared address books • Accessible via: • MS Outlook • MS Outlook Web Access • Outlook Mobile Access (compatible PDA or m’phone) • POP3, SMTP, IMAP protocols supported, and mail forwarding

5. StaffMail Login Screen • Access to StaffMail is via LGfL USO

6. StaffMail Outlook Web Access

7. StaffMail & MailProtect • All email scanned for viruses, spam and inappropriate content by LGfL MailProtect. • Staff can control spam including access to spam release, email spam digest reporting, and email in/out reporting.

8. StaffMail on-line identity & domains • By default each user will receive an email address based upon their USO account name with a domain name of lgflmail.org • For example, ‘John Smith’ may receive a USO user name of jsmit001.318 and an email address of jsmit001.318@lgflmail.org • LAs may supply own domain (eg. lbwf.org) and this may be applied to all users in the LA • Schools may supply their own domain name “schoolname.la.sch.uk” and to be applied to all of the users in the USO in their school

9. StaffMail Address Books • Each user may add and delete entries from their own private address book • a school staff member will see: • all staff at their school - only • all pupils at their school that are using LondonMail • the LA shared list • a LA staff member will see: • school lists of staff • the LA shared list

10. LondonMail

11. LondonMail • A Microsoft Live@edu service, branded LGfL, offered as a turn-key solution for use by pupils. • highly availability web-mail service for curriculum use • inbound and outbound mail filtering by MicroSoft • protects against viruses, spam and inappropriate content • all inbound email also scanned for viruses, spam and inappropriate content by LGfL MailProtect. • Exchange Functionality hosted by Microsoft in Dublin • 5GB Mailbox Limit • Max 20MB Email Size including Attachments • Provided ‘free’ to LGfL Schools

12. LondonMail Features • Personal and shared calendaring • Personal address books • Accounts will be accessible via: • MS Outlook • MS Outlook Web Access • Outlook Mobile Access (compatible PDA or m’phone) • POP3, SMTP, IMAP protocols supported, and mail forwarding

13. LondonMail Outlook Web Access

14. LondonMail - identities & domains • each user is allocated an email address based upon their existing USO or new USOlite account name • ‘John Smith’ receives jsmit001.318 and an email address of jsmit001.318@lgflmail.net • As a Becta Accredited Internet Services Provider LGfL supports email address anonymity. As a requirement of accreditation, LGfL enables LAs and schools to reduce the risk to pupils by providing by default email addresses that protect pupils' anonymity • An LA may choose to supply their own domain (lbwf.org) and this may be applied to all users in the LA

15. MailProtect

16. MailProtect • Used in conjunction with LGfL StaffMail and LondonMail services • MailProtect uses email filtering technology provided by Email Systems • Dual Hosted (Telehouse and Park Royal) • Fault Tolerant & Resilient

17. Service Documentation • The most current versions can be found on the LGfL Support website (http://support.lgfl.net) • LGfL Managed Microsoft Exchange Email Service for Staff (StaffMail) • LGfL Managed Microsoft Exchange Email Service for Pupils (LondonMail) • LGfL Email Content Control (MailProtect) • USO Service Description • USO Service Datasheet • USO Service Pricing

18. Timelines • 020 8255 5555 Support Number – Now! • StaffMail pilot users – 17 March 2008 • StaffMail first LA – 31 March 2008 • LondonMail test users – 21 April 2008 • LondonMail pilot schools – 2 June 2008 • LondonMail first LA – 24 July 2008 • MailProtect – 17 March 2008 • Full Production All Services – 3 September 2008

19. Migration from @mail • LGfL @mail will cease service 31.10.08 • Contact lists will be migratable • If full migration is required, use Synetrix Email Hosting sync utility

20. Future • StaffMail RIM (Blackberry) Access • LondonMail Shared Contact Lists

21. Finally…. New low-cost LGfL support number

22. 020 82 55 55 55 • Local call on 020 82 55 55 55 • Same as 08700 63 64 65 (but cheaper!) • 08700 63 64 65 still operational • Help desk for StaffMail and LondonMail Services are via Option 3

23. Microsoft Dublin Data Centre

24. LondonMail & USO-lite • LGfL USOlite accounts may be provisioned for certain individual services, such as LGfL LondonMail. Where these have been provisioned, the account is restricted for use only with those designated services • In the event of non USO account holders subscribing to multiple services that are supplied complete with a USOlite account, then the user may be able to use the same credentials for each service. USOlite accounts cannot access LGfL Shibboleth services such as Premium Content • Should a user’s account be upgraded from USOlite to a full USO account as part of a school or LA USO purchase, the user will be able to retain their ‘-lite’ on line identity, with its functionality simply being upgraded automatically as part of the process • USOlite accounts cannot be upgraded individually

25. Microsoft’s European Mega Data Centre at Grange Castle, Dublin • Previous slide -Rendering of the finished data centre • £250 million mostly automated plant • Total building footprint - 570,000 square feet • 18.9 acre site

26. Similar Microsoft Data Centre under Construction