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Partner Communications: Non SP CSSP POS billing Process

Partner Communications: Non SP CSSP POS billing Process. Name. Agenda. POS Billing Process How can you contact SSC Team SSC Escalation Process POS Billing Process POS dispute Process. POS Billing Process.

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Partner Communications: Non SP CSSP POS billing Process

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  1. Partner Communications:Non SP CSSP POS billing Process Name

  2. Agenda POS Billing Process How can you contact SSC Team SSC Escalation Process POS Billing Process POS dispute Process

  3. POS Billing Process • A service in the Partner-Branded spaceto achieve complete coverage of all new products purchased under CSSP & Co-Bridge foundation partners on mandatory attach schemes • Concentrated on those partners that purchased product from a Distributor and have not covered the product serial number with an appropriate service – contractually obliged to do so. • The POS billing reporting function is the mechanism to communicate to Partners what they need to cover under their CSSP mandatory attach program. • 1 Tier partners are unable to order service via 2 Tier – they must cover service under their direct purchase route via CSCC. • Payment on service - contractual obligation is within 30 Days of product item shipment.

  4. POS Billing Process • Reports are currently generated by the SSC team each Month • SNIFF is run on each partner data file generated for the partners prior to publication • All covered items and approved exclusions are removed from each report • Publication and communication of reports provided + 5 Days following Cisco Financial Month end. • Notified available via SSC case with the direct link ,Livelink: • (https://tools.cisco.com/cws/livelink?func=ll&objId=3108898&objAction=browse&sort=name) • Includes instructions on how to raise a case in the event of a query with regard to reports or access issues.

  5. POS Billing Process POS Billing report Summary of Total current, outstanding and escalated billing (same day price)

  6. POS Billing Process POS Billing report Tabs The POS Billing report tabs • CSSP Billing- Contain a summary of all billings (Current month, Outstanding and Escalated Billing • Top Opps- Provide a summary of sum of service not sold per End-Customer global ultimate name • End User- Provide a summary of sum of service not sold per End-User and their address • Company Details- List of serial numbers with same day price per BID, End-User and Ship to

  7. POS Dispute Process How to log a dispute case • Dispute Should be raised by Partner within 10 days of receiving the Monthly POS billing report • If Disputes is raised after the 10 days window SSC can not guarantee to have all serial number excluded (if any) in the next POS billing report • The Level 1 SSC agent is responsible for resolving the case within the defined SLA

  8. How can you contact SSC Team Phone Support • SSC Team can be contacted via phone on the following number • Through CIN:- CIN Line + 32 2 704 5555 http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html • The main line can also be used to escalate an existing case with SSC Team.

  9. How can you contact SSC Team – On Line

  10. POS Dispute Process How to log a dispute case Category to select in SSC is: « General information >Support >POS Billing >Disputes » Enter Subject line as: Partner Name – Country – Month Billing Disputes Provide detailed description on Disputes + Monthly POS Billing report with lines in dispute highlighted Attachment

  11. POS Billing Process overview Partner Disti AR Team Cisco CSAM SSC Produce monthly report per partner – of outstanding billing – post to live link site and email partner 1T partner buys product via Disti Work with partners to Resolve and order Disti submits Weekly POS to CISCO AR Database uploaded weekly with POS data Removed AR database Monthly CSSP Mandatory partners – extract detailing uncovered by Partner Partner places quote And Orders for Uncovered products Collates and excludes – valid disputes Remain in AR database Escalation and partner relationship responsibilities Uncovered products Works on and resolves case Partner lodges any dispute with SSC Receives update 2 Way Relationship

  12. POS CSSP non SP – Framework FY10 Framework Reports SSC Partner Partner Queries / Disputes / Exceptions Approval / Deny CSAM Enforcement

  13. POS Billing Report The Complete tab contain: • BID, BID Name and Disti Name • End-User Details • Items names, PO number and serial number • CISCO Ship Date- Date Shipped from Cisco • POS TRAN DATE- Date shipped from Disti • Order Number- Product SO # • Service Levels Tab- The price for the different service levels • SumOfSVC NOT SOLD- Value of SVC Not attached • SumOfNew Svc Sold- Value of SVC attached • SumOfTotal Svc- Total Potential SVC • Month- Fiscal Period ID - Calendar Shipment Month • Billing Flag- Current, Outstanding or Escalated - Based on Calendar Shipment month

  14. Escalation Criteria Before an escalation is initiated, there are some criteria which need to be respected for the escalation to be a valid one. The following issues will be considered as being a valid escalation: • Business impacting • Not satisfied with response on case • Not satisfied with response on case from third party • Wrong case handling • Missed SLA

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