In the name of ALLAH the most beneficent & the most Merciful

1. In the name of ALLAH the most beneficent & the most Merciful

2. Week Includes NOC OSS Course Contents SCM CH # 1 NOC Integration NOC Infrastructure Marking & Class Norms SCM Week # 1 Case Study: Bull whip effect Introduction NOC Operations

3. Introduction • ZEESHAN KHAN. • EDUCATION: • PhD (In Progress) SUPPLY CHAIN & OPERATIONS MANAGEMENT • MBA 1. SUPPLY CHAIN MANAGEMENT & 2.PROJECT MANAGEMENT) • BSc. ELECTRICAL ENGINEERING ( COMMUNICATIONS) • 2 RESEARCH ARTICLES IN IEEE. • PMPPDUs COMPLETED. • EXPERIENCE: • WORKING IN PTCL AS MANAGER NOC (5 YEARS) • ASSOCIATED WITH VENDORS LIKE ZTE, HUAWEI, AL-LUCENT ETC. • Assistant Professor IN UET & IQRA University. • CONSULTANT FOR TELEPHONE INDUSTRIES OF PAKISTAN (TIP) FOR OPTIMIZING DISTRIBUTION SYSTEM OF TELEPHONE SETS • GUEST SPEAKER TO MS-ENGINEERING MANAGEMENT PROFESSIONALS FOR QUALITY FUNCTION DEPLOYMENT. • CONDUCTED SEVERAL Professional PRESENTATION TO ROSHAN TELECOM AFGHANISTAN, ETISILAT GROUP UAE & PAK ARMED FORCES • AND MANY OTHERS

4. Introduction • ZEESHAN KHAN. • COMMUNICATION: • zeeshanpmp@gmail.com • Assignment: supplychain421@gmail.com • Lectures & contents: www.facebook.com • (Supply Chain Management) • 0345-9571133 (only in case of emergency) • Your Introduction: • Name • Student ID • Current Semester & MBA/BBA • CGPA: • Signature • Specialization • Full Time/Part time

5. Week Includes NOC OSS Course Contents CH # 1 NOC Integration NOC Infrastructure Marking & Class Norms SCM Week # 1 Case Study: Bull whip effect Introduction NOC Operations

6. Marking & Class Norms • MARKING: • DISTRIBUTION: • Quizzes…(10%) • Assignments…(10%) • Grand Quizzes/Presentation…(10%) • Mid-Term 1…(10%) • Mid-Term 2…(20%) • End-Term…(35%) • Class participation marks (-5 up to +5) • WHAT YOU HAVE GOT: • I HAVE GIVEN YOU 100/100 MARKS (i-e A GRADE) • NOW ITS UP TO YOU … DON’T LOSE MARKS AND SUSTAIN YOUR POSITION. • 12 MARKS MARGIN FOR A GRADE. • 18 MARKS MARGIN FOR B+ GRADE & • 40 MARKS MARGIN FOR F GRADE.

7. Marking & Class Norms • Score of Previous class • 57% of the class has scored 3.5 GPA & above. • 41% of the class has scored 3.5 GPA & above. • 51% of the class has scored 3.5 GPA & above.

8. Marking & Class Norms • Score of Previous class • 53% of the class has scored 3.5 GPA & above. • 50% of the class has scored 3.5 GPA & above.

9. Marking & Class Norms • NORMS: • Late comers not allowed ( margin 10 mins) • Assignments (suggestion: do at your own) • Quiz (in the class in which assignment is to be submitted) • Bonus Quiz/Question (any time, ADD to class participation marks) • No LAUGH on questions being asked by fellow students or if there is any WRONG answer. • CONDUCIVE LEARNING ENVIRONMENT • VIOLATIONS: • WILL LEAD TO REDUCTION IN • CLASS PARTICIPATION MARKS • (-5% TO +5%) • THAT COULD HURT YOUR GRADES EVENTUALLY.

10. Week Includes NOC OSS Course Contents CH # 1 NOC Integration NOC Infrastructure Marking & Class Norms SCM Week # 1 Case Study: Bull whip effect Introduction NOC Operations

11. Course Contents • Week # 1 (Basics of SCM) • Week # 2 (Achieving Strategic Fit in SCM) • Week # 3 (Planning Supply & Demand in SCM) • Week # 4(Demand Forecasting) • Week # 5 (Information Technology in SCM) • Week # 6 (Managing Economies of Scale, Cycle Inventory) • Week # 7 (Transportation in Supply Chain) • Week # 8(Managing Uncertainty in SCM, Safety Inventory) • Week # 9 (Pricing & Revenue Management in SCM) • Week # 10 (Component Commonality) • Week # 11 (Marketing Channel in SCM) • Week # 12 (Supply Chain Optimization) • Week # 13 (Green Supply Chain) Study Tour Supply Chain Games • Case Studies

12. Week Includes NOC OSS Course Content CH # 1 NOC Integration NOC Infrastructure Marking & Class Norms SCM Week # 1 Case Study: Bull whip effect Introduction NOC Operations

13. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: • “A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request” • <Figures> <Metro> <Dell> • Supply chain is dynamic and involves the constant flow of information, product & funds.

14. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: • “A supply chain is the alignment of firms that bring products or services to market.”—from Lambert, Stock, and Ellram • “A supply chain consists of all stages involved, directly or indirectly, in fulfilling a customer request. The supply chain not only includes the manufacturer and suppliers, but also transporters, warehouses, retailers, and customers themselves.”— • from Chopra and Meindle

15. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: • “A supply chain is a network of facilities and distribution • options that performs the functions of procurement of • materials, transformation of these materials into intermediate • and finished products, and the distribution of these finished • products to customers.”—from Ganeshan and Harrison • Supply chain management is the coordination of production, • inventory, location, and transportation among the participants • in a supply chain to achieve the best mix of responsiveness • and efficiency for the market being served.”—

16. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: • A set of approaches used to efficiently integrate • Suppliers • Manufacturers • Warehouses • Distribution centers • So that the product is produced and distributed • In the right quantities • To the right locations • And at the right time • System-wide costs are minimized and • Service level requirements are satisfied

17. SCM : Chap 1 Suppliers Manufacturers Warehouses & Distribution Centers Customers Transportation Costs Transportation Costs Transportation Costs Material Costs Manufacturing Costs Inventory Costs • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: Source of Competitive advantage

18. SCM : Chap 1 Suppliers Manufacturers Warehouses & Distribution Centers Customers Transportation Costs Transportation Costs Transportation Costs Material Costs Manufacturing Costs Inventory Costs • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • SCM: Source of Competitive advantage • WHY SUPPLY CHAIN WHY NOT SUPPLY NETWORK OR SUPPLY WEB

19. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • Objective of Supply Chain should be to maximize overall value generation • What is Value ? • The value (profitability) a supply chain generates is the difference between what the final product is worth to the customer and the costs the supply chain incurs in filling the customer’s request. • Or in other words… • The difference between revenue generated from customer and the overall cost across the supply chain.

20. SCM : Chap 1 • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • Objective of Supply Chain should be to maximize overall value generation • What is Value ? • The value (profitability) a supply chain generates is the difference between what the final product is worth to the customer and the costs the supply chain incurs in filling the customer’s request. • Or in other words… • The difference between revenue generated from customer and the overall cost across the supply chain. • Wall Mart <design, planning & operations, cluster> • Dell <Direct sales, less inventory, sony monitors>

21. SCM : Chap 1 • Decision Phases in Supply Chain:- • Supply Chain Strategy or Design:- • Marketing, Pricing plans for several years… • Sourcing, Procurement, vendor/supplier selection • Production capacity • Supply Chain Planning:- • Time frame: Quarter to year. • After fixing strategic phase. • Forecasting, maximizing SC surplus/value/profitability. • Supply Chain Operation:- • Time Frame: Daily weekly. • Goal is to handle the customer request in best possible manner as per fixed strategy and planning.

22. SCM : Chap 1 • Process View of Supply Chain. • SC is a sequence of process & flows • Cycle View • Push/Pull View • Cycle View. Customer Retailer Distributor Manufacturer Supplier

23. SCM : Chap 1 • Process View of Supply Chain. • SC is a sequence of process & flows • Cycle View • Push/Pull View • Cycle View. Customer Supplier Stage Markets Product Buyer returns reverse flows or third party Retailer Distributor Buyer stage receives order Buyer stage places order Manufacturer Supplier Stage Receives Order Supplier stage supplies order Supplier

24. SCM : Chap 1 • Process View of Supply Chain. • SC is a sequence of process & flows • Cycle View • Push/Pull View • Push/Pull View. Customer Pull Processes Customer Order arrives Retailer Push Processes Distributor Manufacturer Supplier

25. SCM : Chap 1 Why Is SCM Difficult? • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • Uncertainty is inherent to every supply chain • Travel times • Breakdowns of machines and vehicles • Weather, natural catastrophe, war • Local politics, labor conditions, border issues • The complexity of the problem to globally optimize a supply chain is significant • Minimize internal costs • Minimize uncertainty • Deal with remaining uncertainty

26. SCM : Chap 1 The Importance of Supply Chain Management • What is Supply chain Management? Why SCM is important or why companies put emphasis on SCM? • Dealing with uncertain environments – matching supply and demand • Boeing announced a $2.6 billion write-off in 1997 due to “raw materials shortages, internal and supplier parts shortages and productivity inefficiencies” • U.S Surgical Corporation announced a $22 million loss in 1993 due to “larger than anticipated inventories on the shelves of hospitals” • IBM sold out its supply of its new Aptiva PC in 1994 costing it millions in potential revenue • Hewlett-Packard and Dell found it difficult to obtain important components for its PC’s from Taiwanese suppliers in 1999 due to a massive earthquake • U.S. firms spent $898 billion (10% of GDP) on supply-chain related activities in 1998

27. Week Includes SCM Overview CH 1 & 2 NOC OSS CH # 3 NOC Integration NOC Infrastructure Marking & Class Norms SCM Case Study: Bull whip effect Introduction NOC Operations

28. Case Study Read NOW and be prepared for the quiz in the next class. • Bull whip Effect