Healthcare Systems Improvement Online Job Bank

1. Healthcare Systems Improvement Online Job Bank Brittany Damon ● Sarah Hewes ● Heather Johnson Alison Reppy ● Thomas Stanley Design Advisor & Sponsor: Professor James Benneyan

2. Outline • Why Healthcare? • Project Overview • Design & Prototype • Human Factors & Improvements • Future Recommendations • Questions

3. Why Healthcare? Largest industry in world $2.26T/yr on healthcare (14-17% of US GDP, 2007) Estimated 35% all costs are waste (4-10% increase/yr) Need to be more efficient and provide higher quality care 26,000 attendees at HIMSS 2008 Conference Improvements needed and tools used Waits, delays, flow, access Efficiencies, cost reduction Scheduling, staffing, layout Outcomes, safety, medical error Quality mgmt, quality, SPC Data analysis, time studies Lean, 6s, Toyota Production System Why Healthcare? Why Healthcare?

4. No single society for healthcare process improvement people Main job-finding via home-grown listserv Anticipated growth in coop seekers and openings Splintered profession Project Need • Healthcare executives, Nurse mgrs. • Patient safety community • Institute of Industrial Engineers • Operations research society • Healthcare Mgmt Systems Soc. • American Society for Quality • Human Factors society • Institute for HC Improvement • Society for Health Systems Project Overview

5. Project Statement To provide a free service exclusively for process improvement job seekers and healthcare employers to connect within the targeted healthcare industry Project Overview

6. Functionality Free service Ability to create user account Add/delete/edit job postings Resume content inclusion Email communication between users User-initiated search capabilities Server Space Hosted on Professor Benneyan’s Website Currently allotted 125MB on COE server for development System & Server Requirements Project Overview

7. Job Bank Design Design & Prototype

8. Phases of Design Design & Prototype

9. Elements of the Job Bank Three main elements provide basic functionality Graphical User Interface (GUI) - HTML Back end database - MySQL PHP scripting language PHP MySQL Database Graphical User Interface Design & Prototype

10. HTML Interface Design Font type/size/color Background Images Tables • Form input • Drop-down menu • Text box/field • Radio button • Check box Design & Prototype

11. MySQL Database Design Design & Prototype

12. PHP Script Searchability • Two search methods • Specific • Keyword Specific Search • Creates a query based on form inputs to search job postings • Returns relevant results to the user in a table on front end Keyword Search • Uses replacements and split functions to take user inputs and create a query • Returns results containing any common words in the job description Design & Prototype

13. PHP Script Update Table Information • Analyze content in each form element • Looks for blank elements • Identifies changes • When an element is identified as changed it is appended to a query building variable Mysql Database Interaction • The query building variable is converted to mysql syntax • This mysql query is run through the DB and updates the record Design & Prototype

14. Demonstration Design & Prototype

15. User Preference Survey Key Features Human Factors

16. Usability Testing Testing • One-on-one evaluation • Task cards/Protocol analysis • Survey using Likert scale • Two phases of HF testing Customer Identification • Employer contacts • Professors • Students and peers Human Factors

17. Evaluation Survey Results 1 = strongly disagree, 7 = strongly agree Human Factors

18. Initial Login Page Example: Initial Login Page Human Factors

19. Final Login Pageinstruct.coe.neu.edu/iehealth Human Factors

20. Future Recommendations Functionality • Change web address • PDF upload capability • Favorite searches display • Email notifications of matching jobs or candidates • Career advice section • Mass email to relevant societies or companies Aesthetics Maintenance Recommendations

21. Questions? Done