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Welcome to. The Fundamentals of Performance Management Presenter David Hunter. The Three Pillars of Performance Management and the Six Organizational Capacities it Requires. December 3, 2013. Hunter Consulting, LLC.

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  1. Welcome to

  2. The Fundamentals of Performance ManagementPresenterDavid Hunter The Three Pillars of Performance Management and the Six Organizational Capacities it Requires December 3, 2013

  3. Hunter Consulting, LLC Performance Management – the set of self-correcting processes an organization uses to learn from its work and make tactical and strategic adjustments to drive up quality and effectiveness (the ability to produce social value) The Three Pillars and Six Capacities of Performance Management Pillar 1 Performance Leadership Pillar 2 Management Structure Pillar 3 Information and Knowledge Production and Use Capacity 1 Relentless Operational Leadership Capacity 2 Results- Focused Management • Capacity 3 • Accountability • System • Staff • Managers • Leaders Capacity 4 Results-Focused Budgeting Capacity 5 Measuring and Monitoring Formative evaluations Summative evaluations

  4. Results-based Performance Management Relies on twoKey Elements 1. A Strategy • Mission (value proposition) • Key Goals – Specific, Measurable, Attainable, Realistic, Time-specific • Measurable objectives 2. A Theory of change (blueprint for producing societal value) • Target population (vs. Service Population) • Outcomes • Short-term outcomes • Intermediate outcomes • Long-term outcomes • Program/Services: • Codified activities with implementation standards (dosage, frequency, duration) • Necessary competencies • Quality Indicators • Measuring and monitoring (CREAM) Hunter Consulting LLC

  5. Hunter Consulting, LLC It is Essential to Build a Performance Management Culture Nine Indicators to build and monitor • Clarity of Organizational Purpose (Mission) • Consistency in Holding to a Mission-Driven Course • Relating Activities to Outcomes • Accountability for Outcomes (performance standards) • Budgeting for Performance (prioritizing areas that drive outcomes) • Measurement and Monitoring with Data Integrity • Making Data-Informed Adjustments • Having Evidence for Likely Program Impact • Delivering Programming with Fidelity

  6. Hunter Consulting, LLC Key Items to Monitor in order to Assure High Performance – that is, Manage to Outcomes • Program enrollment criteria and their use (to manage delivery of services to the target population) • Program participation (dosage, frequency, duration) • Program completion(and characteristics of those who fail to complete a program) • Incremental progress on short-term outcomes (for day-to-day, tactical management) • Aggregated intermediate and long-term outcome data (for strategic management) • Indicators of Program Quality • Skills-based competencies of service providers

  7. Discussion Website: www.dekhconsulting.com Email: david@dekhconsulting.com Hunter Consulting LLC

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