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Welcome! RGRTA Title VI & Public Participation Plans. RGRTA Title VI Standards & Policies. RGRTA Title VI Standards & Policies. Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin.
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RGRTA Title VI Standards & Policies • Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin. • As required by the Federal Transit Administration (FTA), RGRTA maintains standards and policies related to: • Major service changes • Disparate impact • Disproportionate burden • System-wide service standards
Major Service Change Policy • Major service changes include: • Service hours • Length of a route • Impacts to 10 or more customers per trip • Before RGRTA makes any fare change or change to its service, we will seek customer and community input.
Disparate Impact Policy • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact any minority group more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
Disproportionate Burden Policy • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact low income customers more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
RGRTA Service Standards Every time we plan a route or service, we consider the following: • Headway • On Time Performance • Vehicle Load • Service Availability
Headway • Headway = how frequently the service is provided • Routes are required to meet a minimum headway to provide a convenient and effective service for customers. • Minimum and maximum headways are established based on the time of day and the type of route
On-Time Performance On-time performance enables RGRTA to maintain a reasonable, high-quality service for customers • A bus is considered ‘on-time’ if it arrives between 2:59 early and 5:59 after the scheduled arrival time • RGRTA’s minimum on-time performance is 85%. • On-time performance is recorded daily for each route. • 2013 Actual On-Time Performance: 89%!! • 2014 Goal: 91%
Vehicle Load Vehicle Load = the minimum and maximum number of passengers per bus, per route type and time of day. Example: 40’ bus at peak time period:
Service Availability RGRTA strives to provide service that is easy to access: • Urban Routes: • 95% of residents can walk to a bus stop within ¼ mile, or approximately 5 minutes • 4 bus stops per mile • Suburban Routes: • 95% of residents can drive to a bus stop within 2.5 miles, or approximately 5 minutes • Bus stops no more than 2 miles apart
RGRTA Service Policies • Bus Assignments • How we assign our buses to insure that our fleet is distributed equally • Service Allocation & Distribution • Where we operate certain types of routes: urban, suburban, Park & Ride, express transfer, experimental • Distribution of Amenities • Where we place bus shelters and benches
RGRTA Public Participation Plan2014How we encourage community involvement for all members of our community.
Public Participation Philosophy • To create public transportation service that meets community needs, it’s essential that RGRTA: • Provides clear and timely communication • Is transparent in our process • Encourages input and two-way communication through an inclusive process
How we foster public participation: • Social media outreach • www.rgrta.com, email database, Facebook, Twitter • Public information meetings • Neighborhood associations, public listening & information sessions • Public hearings • Town Hall meetings (RTS/Paratransit) • Held quarterly in various accessible locations
Additional Participation Tools: • Language Line • Spanish Bus Schedules • Comment Cards • Post Cards • TTY for hearing impaired customers • Braille translation service • Large print brochures for visually impaired
