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Grin or Grimace

Grin or Grimace. Emotional Intelligence in Enrollment Services PACRAO 2008 Portland, Oregon. Demonstration Results. Identify two behaviors of Grin and two behaviors of Grimace and the responses you had to each behavior. Rosemary Garagnani Assistant Dean, Graduate School

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Grin or Grimace

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  1. Grin or Grimace Emotional Intelligence in Enrollment Services PACRAO 2008 Portland, Oregon

  2. Demonstration Results Identify two behaviors of Grin and two behaviors of Grimace and the responses you had to each behavior

  3. Rosemary Garagnani Assistant Dean, Graduate School Oregon State University Bruce Clemetsen Dean, Student Services Linn-Benton Community College, OR Grin & Grimace

  4. Why Emotional Intelligence?The Vision Thing • With leaders, we ask that they have vision. Vision is a view of the future that motivates, it is a shared dream, a desired state. • A vision is to tap our energy – our emotional attachment to the dream. • Visions come from the organizational culture…..the culture is shaped by our relationships, and our relationships are shaped in part by our emotions.

  5. EI and Leading • The one in charge is watched the most, therefore, most able to influence emotions. • The emotional leader is not always the one with the title, but the one with the depth of relationships that allows a person to sway emotional energy. • Leaders can shape organizational emotions, and research shows predictive value of productivity, growth and service quality based on mood of the organization.

  6. Shankman & Allen • Conscious of Context • Conscious of Self • Conscious of Others

  7. Conscious of Context • Environmental Awareness • “Getting on the balcony” Heifitz & Linsky • Environmental factors you succeed in • Group Savvy • Diagnosis (symbols, roles, interactions, context) • Cultural mentors/guides • New member orientation

  8. Conscious of Self • Honest self-understanding • Emotional self control • Authenticity • Flexibility • Achievement needs • Optimism • Initiative

  9. Conscious of Others • Citizenship • Influence – power sources • Inspiration • Coaching • Conflict Management • Relationship building • Capitalizing on difference

  10. Daniel Goleman’sFive Dimensions of EI • Self-Awareness • Self-Regulation • Motivation • Empathy • Social Skills

  11. Self-Awareness • Emotional awareness • Realistic self-assessment • Self-confidence

  12. Managing Emotions • Adaptability and flexibility, innovation • Conscientiousness and integrity • Self-Restraint

  13. Motivational Abilities • Optimism • Leveraging Diversity • Developing Others • Proactivity and persistence

  14. Empathy • An ability to read the feelings of the other • Knowing when to act and “empathy distress”

  15. Social Skills • Negotiating the scene gracefully • Political awareness • Conflict management • Leadership and change management

  16. Application of Shankman & Allan • Conscious of Context • 2(+) Aspects of department from the balcony • Conscious of Self • 2(+) for enhancing self-awareness • Conscious of Others • 2(+) behaviors of citizenship in your department • 2 (-) behaviors that are counter to good citizenship

  17. Resources Literature • Goleman, D.(1998). Working with emotional intelligence. New York, NY: Bantam Books • Shankman, M.L. and Allan, S.J (2008). Emotionally intelligent leadership: a guide for college students. Jossey-Bass: San Francisco. Online • Emotional Intelligence & Emotional Competence http://webhome.idirect.com/~kehamilt/ipsyeq.html • Hay Group Transforming Learning http://www.haygroup.com/tl/EI/Default.aspx • Turknett Leadership Group EQ quiz http://www.leadershipcharacter.com/eq_quiz2.htm

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