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Measuring Change

Measuring Change. EME 6636 Change Management Instructor: Dr. Darabi Yang Xu. Evaluation Phase. Fig.1: Integrated SAAPS with the HPT model. Align Structure Staffing, development, measurement , rewards, communication, organization structure Optimize results: Change integration

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Measuring Change

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  1. Measuring Change EME 6636 Change Management Instructor: Dr. Darabi Yang Xu Evaluation Phase

  2. Fig.1: Integrated SAAPS with the HPT model

  3. Align Structure • Staffing, development, measurement, rewards, communication, organization structure Optimize results: • Change integration • Workforce measure • Workforce measures questionnaire • Lessons learned Fig.2: Kate Nelson & Stacy Aaron, Change Guide LLC

  4. The purpose of measuring change Keep track the process of change, and identify the effectiveness of process Identify the validity (outcome) of change Identify the long-term impact of change, and gain supports for future

  5. Kirkpatrick’s 4-level evaluation

  6. 5-level framework for evaluation

  7. The comparision between cost and benefits 120 70 50 30 2003 2004 2005 2006 The

  8. Control groups • Trend line analysis • Forecasting • Customer input • Participants’ and supervisors’ estimates of intervention’s effects • Expert estimation • Evaluation purpose • Evaluation instruments • Evaluation timing • Evaluation levels

  9. 10 Steps to establish a results-based monitoring and evaluation system Jody Zall Kusek, Ray C. Rist, The world bank Implement Maintain Plan

  10. Evaluation Monitoring • Objectives • Links activities and their resources to objectives • Performance indicagtors and targets • Collect data • Reports to managers and alert them problems • Analyze results • Assess specific causal contributions • Examine implementing process • Explores unintended results • Recommendation

  11. Readiness Assessment • Need for assessment • Capability for assessment

  12. Agree on outcomes to monitor and evaluate Identify the key stakeholders Identify the stakeholders’ concerns Transfer problems into measurable expected outcomes

  13. Economic Monitorable Adequate Relevant Clear Selecting key indicators to monitor outcomes

  14. Setting baselines and gathering data in indicators

  15. Planning for improvement—selecting results targets Results targets By Jan. By Feb. The salary level will increase 5%. The salary level will increase 15%.

  16. The systematic model Plan

  17. Monitoring for results Data sources Data collection methods Data collection frequency Personnel’s Responsibility

  18. Reliability Key criteria for collecting date Validity Timeliness

  19. Title in here Title in here For what To whom Which format Title in here Reporting findings Purpose of reporting 1.Demonstrate accountability 2.Convince and gain support 3.Document 4. Promote understanding

  20. The systematic model Implement Maintain Plan

  21. Barriers in measuring change Time consuming Expensive Complicated process Negative evaluation results

  22. Thank You ! Questions?

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