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Good Practice on AT in Employment Settings Paul Day Employers’ Forum on Disability Prague

Good Practice on AT in Employment Settings Paul Day Employers’ Forum on Disability Prague September 8 2011. Good Practice on AT in Employment Settings EFD and BTAT. Employers’ Forum on Disability (EFD) 330 organisations Helping Business get it right for Job applicants Employees

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Good Practice on AT in Employment Settings Paul Day Employers’ Forum on Disability Prague

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  1. Good Practice on AT in Employment Settings Paul Day Employers’ Forum on Disability Prague September 8 2011

  2. Good Practice on AT in Employment SettingsEFD and BTAT Employers’ Forum on Disability (EFD) 330 organisations Helping Business get it right for • Job applicants • Employees • Customers Business Taskforce on Accessible Technology (BTAT) 36 major corporates Mainstreaming accessible technology

  3. Good Practice on AT in Employment SettingsEFD and BTAT Business Taskforce on Accessible Technology (BTAT) Charter Accessibility Maturity Model Procurement protocol Website Training and information

  4. Good Practice on AT in Employment SettingsGetting the AT right Getting the AT right – hot topics for employers AT must work with our systems • Implications for procurement of new systems Users have to access AT Fixing problems Employee productivity Customer Service

  5. Good Practice on AT in Employment SettingsWhat AT is used? What AT is used? Hardware • Mouse • Keyboard • Magnifier Software • Magnifier • Screenreader • Voice control

  6. Good Practice on AT in Employment SettingsAT working with corporate systems AT working with corporate systems – issues and good practice Product testing Product catalogue Scripting/development

  7. Good Practice on AT in Employment SettingsAccess to AT Access to AT at work Defined process Users must know help is available Identify issue Assess need Order solution (ideally from a catalogue of pre-approved products) Provide solution and training if needed

  8. Good Practice on AT in Employment SettingsHow to deal with problems How to deal with problems – Helpdesk • Service Level Agreement for AT users • Training for helpdesk staff Some AT products standard on every PC Complexity of ICT arrangements • e.g. outsourced services involving multiple companies Migration and upgrades • AT must be part of the testing process

  9. Good Practice on AT in Employment SettingsProcurement and development Procurement and development – mainstreaming accessibility Accessibility and AT part of procurement decisions Partnership with suppliers User testing including AT

  10. Good Practice on AT in Employment SettingsOverall good practice Overall good practice Mainstreamed Integrated Part of procurement/development Part of normal business

  11. Good Practice on AT in Employment SettingsHot topics for corporate users Hot topics for corporate AT Compatibility and interoperability • Pre-testing • Enterprise systems; scripting • Development and procurement Users • Assessing needs • Providing the technology; inclusion in corporate IT catalogue • Training Speed of Change Fixing problems • Recognise needs; process What else?

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