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YAMMER

YAMMER. Master guidelines. Overview. Understanding What is Yammer? Getting set up on Yammer Understanding the basics: how it works / the system Working out the basics: how to make it work for you / your practice

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YAMMER

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  1. YAMMER Master guidelines

  2. Overview • Understanding What is Yammer? • Getting set up on Yammer • Understanding the basics: how it works / the system • Working out the basics: how to make it work for you / your practice • Working it out further: how to make it work for us all / our Yammer etiquette • Working it up and out: for advanced users… • At events – Yammer workshop etiquette • Some examples: Yammer use cases • Additional info: troubleshooting, guidelines& help

  3. 1. What is Yammer?

  4. 1. What is Yammer • Yammer is a corporate social network • It was originally set up to help organizations: • Share information among staff and partners (updates, current work, important outputs etc.) • Discuss different issues outside email • Plan events • Network / build a team (through conversations, likes and praises)

  5. 2. Getting set up

  6. 2. Getting set up • Create an account (on invitation) • Update your profile • Include your center name in the job title  field in your profile • Add a picture of yourself • Set your notifications and direct messages to get for each network you are part of • Set your applications and preferences • In details…

  7. Create an account (based on an invitation) Accept the invitation

  8. Create an account Fill out all the details Choose a strong password which you can remember Indicate your centre / organization in the job title field Then press ‘next’

  9. Create an account Join groups which you think will be useful to you / where you would like to engage with others Don’t start a group straight away, see if existing ones cater for your need Then press ‘next’

  10. Create an account Add a photo (from your files) to give yourself a face for others. It makes Yammer more ‘human’.

  11. Create an account You may (you don’t have to) decide to download and use Yammer via the desktop application

  12. Create an account Check the welcome message you receive upon entering Yammer

  13. Create an account You are now set and ready to use Yammer!

  14. Update your profile (mention your CG center and position) 2. Edit profile 1. Click my profile

  15. Include your center name in the job title field in your profile

  16. Add a picture of yourself 2. Choose a picture file on your computer 1. Click Basics (while editing your profile)

  17. New notifications are displayed in this icon 1. Click Notifications (while editing your profile) Set your notifications (per network) 2. Select digests’ frequency (summary of Yammer network messages by email) 3. Select what changes you want to be notified about

  18. What direct messages do I want to receive? 1. Click ‘subscribe to feeds’ to open this menu 2. Select what messages to receive by email or else

  19. Select your applications (phone etc.)and other preferences

  20. 3. Understanding the basics: how it works / the system

  21. Where you can check all networks you belong to Where you read important notifications and private messages Where you share updates (simple updates, polls, praises, questions and events) Where you find & can edit your profile Where it all happens: the news stream (updates from the people you follow)

  22. 3. Basics: How it works(the system) • Work across closedgroups (CGIAR only) and opennetworks • Follow others to see their updates • Share updates about interesting work, links, questions, events, documents etc. • Send each other direct messages for private conversations • Upload files, pictures, videos, add links, and create pages (to keep important information) • Follow the flow of messages on various media: on the web, via email, on a smartphone…

  23. Work across opennetworks and closedgroups (CGIAR only)

  24. Follow others to see their updates (select who you follow!) BE SELECTIVE WHO TO FOLLOW

  25. Select who you follow BE SELECTIVE WHO TO FOLLOW

  26. Share updates about interesting work, polls, links, questions, events etc

  27. Send each other direct messages for private conversations 1. Select who you want to write to (multiple recipients possible) 2. Type your message in the main box

  28. Upload files, pictures, videos and create pages (to keep important information)

  29. Create pages (to keep important information) 2. Create a page 1. Select ‘pages’ in your apps menu

  30. Follow the flow of messages on various media: on the web, via email, on a smartphone… Through various ‘applications’ (under your profile)

  31. 3. Basics: How it works(the system) • Use Topics(with # e.g. #innovation) to find all content and conversations related to specific topics • Notify People can be notified when they’re mentioned with @ (e.g. @eleborgne). Just typing name suffices (Yammer turns them into links) • Find all content collections links, topics, files etc. in one place And again: • Having an updated profile matters to know who is who – update your profile! • Notifications help manage traffic: adjust your account’s notificationsfor each of your networks

  32. Find common topics Use Topics(keywords) They help find all content related to specific topics. Add a topic to a message with # (e.g. #Yammer)

  33. Notify people when it concerns them

  34. Find all content collections in one place

  35. 4. Working out the basics: how to make it work for you / your practice

  36. 4. Basics: How to make it work (your practice) • Active listening: Follow and learn • Follow people that matter, that you know or like • If you follow people you will receive emails when they post (change your notification settings?) • Follow specific people rather than everyone? • Join networks (open) and groups (only for CGIAR staff) that are relevant for you • Follow the flow of updates • Ask yourself what you like and don’t like about it: Reflect, learn new stuff and learn how to learn more…

  37. 4. Basics: How to make it work (your practice) • Active engagement: Engage and converse • Post (relevant) updates on new documents, events, ideas • Share summaries of important events you’re attending • Ask questions, seek feedback and ideas • React to what others post: reply, like, (very) occasionally praise people you admire • Make Yammer a conversation space!

  38. 5. Working it out further: how to make it work for us all / Our Yammer etiquette

  39. 5. How to make it work for us all (Our Yammer etiquette) • Lurking (active listening) is normal • But for Yammer to work we must all engage • It requires trust (in oneself and others) • Get trained or coached? • We need to understand the value to invest in Yammer • But the value comes from practice and feedback

  40. 5. How to make it work for us all (Our Yammer etiquette) Don’ts • Post irrelevant status updates – I am eating now, I just had a fabulous… • ‘Like’ resources without reading them first and providing comments why you like them • Accuse or blame people publicly Do’s Update on activities, resources, events Comment others’ work Ask questions Be constructive, not condescending

  41. 5. How to make it work for us all (Our Yammer etiquette) Don’ts • Monopolize the space • Be impatient: it takes time to master Yammer (alone and collectively) • Condemn Yammer without giving it a try Do’s Post short, crisp, focused updates Follow Yammer updates at least (digest!) Provide feedback to improve Yammer Post regularly Invite others to post and help them

  42. 5. How to make it work for us all (Our Yammer etiquette) • Yammer is only one of many engagement tools • It’s good for conversations, questions, reactions • It’s not so powerful for filing documents, workflows, coordinated work (use wikis instead!) • It works more powerfully in combination with other tools (blogs, wikis, CG Space, Twitter, FlickR, YouTube) and link from Yammer to the other tools

  43. 6. Working it up and out: for advanced users

  44. 6. For advanced users Help yourself: help others creatively • Provide important information on specific pages? • Develop simple and useful tutorials for your team? • Buddy someone else on Yammer? • Coach your colleagues? • Organize Yam-Jams? • Consider creating groups? • Assess the use and usefulness of Yammer? • Invite others to use Yammer (if CG staff, invite them to the main CGIAR network before any other network!)

  45. 7. At events Yammer workshop etiquette

  46. How to use yammer for workshops • Yammer is a good tool for synthesizing information from workshops and sharing with those who are not there. • However, many scientists are concerned that there words will be taken out of context or repeated. • Therefore, the focus of using yammer should be on synthesizing workshops on Daily/half daily basis

  47. Do’s and Don’ts Do’s Don’ts Posts should not be long. 4-5 sentences maximum If you want to post more use the comment tool or make another post Do not transcribe verbatim what people say Don’t quote people Do not make Yammer the ‘notes’ for the meeting. • Provide a half-daily or daily synthesis of 1 to 2 posts • 1 post 1 thought • Summarize and synthesize into crisp summaries • Refer to notes on another page, wiki or document

  48. Short synthesis posts are good Don’t make too long Do not quote people or provide notes of meetings

  49. 8. Some examples? Yammer case studies

  50. Yammer use case: network • Nile Basin Development Challenge (CPWF): Working together as one program • 5 projects under the banner with different aims • All communicating via Yammer and sharing important issues for all • Connecting with the program wiki and blog to keep everyone up to date • Summaries of events on the wiki • Mapping important partners and events

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