1 / 10

Risks and Rewards of Remote Access

Risks and Rewards of Remote Access. Jef Gray VP of Information Technology Kissimmee Utility Authority. Overview. Remote Access Model Application to a Utility Ramifications of Invisible Employees HR Issues. Remote Access Model. Employee connects to corporate network

kovit
Télécharger la présentation

Risks and Rewards of Remote Access

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Risks and Rewards of Remote Access Jef GrayVP of Information Technology Kissimmee Utility Authority

  2. Overview • Remote Access Model • Application to a Utility • Ramifications of Invisible Employees • HR Issues

  3. Remote Access Model • Employee connects to corporate network • High Speed Internet and VPN • VOIP Phone links to Phone Switch • Call Recording in place for QA • Calls and Email route to Employee • Citrix or Terminal Service Thin Client • Hours verified through Network logs

  4. Corporate Network Work From Home Model Phone Switch Internet Voice Recorder

  5. Application to a Utility • Call Center and Tech Support-Ideal • Outage Response Time Enhanced • Flexible Hour Coverage

  6. Ramifications of Invisible Employees • How do I know they are working? • How are standards enforced? • Will this work for any employee?

  7. HR Issues • Enforcing Standards • What happens when the home is a workplace? • Safety Practices • Discipline • Workers Compensation • The rules are simply different • Working Alone • Dress codes and etiquette

  8. Employee Benefit • No Commute time to work • Can work a shift in less time • Savings on Vehicle costs • Ideal for employees who don’t face customers • Disadvantages • Over time invisibility can reduce promotional opportunites

  9. Employer Benefit • Shows a modern organization • Savings on office space and furnishings • Possibly lower salary base for those jobs • Higher Morale and Reduced Sick Time

  10. Risks and Rewards of Remote Access Jef GrayVP of Information Technology Kissimmee Utility Authority Questions?

More Related