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Stakeholder Analysis Patrick T. Hester, Ph.D. Assistant Professor

Stakeholder Analysis Patrick T. Hester, Ph.D. Assistant Professor Engineering Management and Systems Engineering Principal Researcher National Centers for System of Systems Engineering pthester@odu.edu 757-683-5205 Kevin MacG Adams, Ph.D. Principal Researcher

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Stakeholder Analysis Patrick T. Hester, Ph.D. Assistant Professor

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  1. Stakeholder Analysis Patrick T. Hester, Ph.D. Assistant Professor Engineering Management and Systems Engineering Principal Researcher National Centers for System of Systems Engineering pthester@odu.edu 757-683-5205 Kevin MacG Adams, Ph.D. Principal Researcher National Centers for System of Systems Engineering kmadams@odu.edu 757-683-5219

  2. The Problem • Stakeholders lie at the heart of everything we do in systems engineering. • Freeman: a stakeholder is someone who "can affect or is affected by the achievement of the organization's objectives" (1984, p. 46). • We lack a software tool to help us classify and manage stakeholders 2

  3. Stakeholder Classification Dormant (Power, no legitimacy, and no urgency) Discretionary (Legitimacy, no power, and no urgency) Demanding (Urgency, no power, and no legitimacy) Dominant (Power and legitimacy, no urgency) Dangerous (Power and urgency, no legitimacy) Dependent (Legitimacy and urgency, no power) Definitive (Power, legitimacy, and urgency) Non-stakeholder (No power, no legitimacy, no urgency) Power 1 Dormant Stakeholder Latent Legitimacy 4 Dominant Stakeholder 7 Definitive Stakeholder 5 Dangerous Stakeholder 2 Discretionary Stakeholder Expectant 6 Dependent Stakeholder 3 Demanding Stakeholder Definitive 8 Non-stakeholder Undefined Urgency Stakeholder Typology, adapted from (Mitchell, et al., 1997) 3

  4. Stakeholder Attitude adapted from (Savage, et al., 1991) 4

  5. The Solution • A software tool which can help us to capture stakeholder attitude, classification, and influence • Display results in a graphical (network-based) format, as well as a tabular format Commander Dept Staff HQ Support SPAWAR Key Circle size = Classification Circle color = Attitude Line direction = Direction of Influence Line width = Strength of influence Admin Users

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