Domestic Tour Operators

1. Domestic Tour Operators Travel and Tourism Suzanne Wood

2. What is a Tour Operator • A tour operator is a business that creates the holiday that the Travel Agent has asked for by their customers • Domestic means within the country of residence

3. Example Scoot Cycling Holidays Ltd • provides cycling holidays throughout Yorkshire • The service is designed to please every time

4. Wildlife Worldwide • Helping clients to experience animals in the wild throughout the year, the company supplies the general public with a tailored holiday.

5. Presentation on DOMESTIC TOUR OPERATORS notes • Tour operator: A tour operator typically combines tour and travel components to create a holiday. The most common example of a tour operator's product would be a flight on a charter airline plus a transfer from the airport to a hotel and the services of a local representative, all for one price • Domestic: A domestic traveler is when they travel within their own country of residence, for example someone from Aberdeen going to Manchester for the purpose of tourism. • Scoot Cycling Holidays LTD • Scoot Cycling Holidays Ltd was set up in 2009 and is highly experienced in the tour operating service • The firm aims to supply tourists with a professional holiday the expert staff allow clients to have fun. So you can relax and enjoy the scenery of the Yorkshire country whilst riding your bike. • Wildlife Worldwide • Wildlife Worldwide is a long established specialist tour operator offering tailor-made wildlife holidays to clients throughout the UK. The company, which is located in Bishop's Sutton (Alresford), was set-up in 1992 and has many years' experience in the travel and tourism sector • If you go on this tour then you will receive expert guides on the ground, the wildlife holidays offered by the company are suitable for anyone who is interested in wildlife.

6. Inbound Tour Operators By Emma Barranger

7. A tour operator typically combines tour and travel components to create a holiday. • They make contracts with hoteliers, airlines and other transport companies to put the package/holiday together. • All the holiday details are incorporated into a brochure which is distributed either to travel agents or directly to customers. What is a tour operator?

8. What is a Inbound Tour Operators? • Inbound Tour Operators cater for the needs of the overseas visitors to the UK. • A company that promotes and sells tourism into the country that they operate from. • Examples of the Inbound Tour Operators are Gullivers, Focus Travel, Cox and Kings and Travelquest.

9. Examples of Inbound Tour Operators • UK - Gullivers - is a inbound tour operator which has been globe for over 30 years to create hotels and unique ground travel products and services for our partners and clients. • USA- Focus Travel- Inbound tour operator specializing in land arrangements throughout the United States.

10. Examples of Inbound Tour Operators • India- Cox and Kings - the world's longest established travel company, organises high quality group tours, private journeys and tailor-made itineraries to many of the world's most fascinating region • South Africa - Travelquest - has been specialized in tours which have been made all around the region.

11. TRAVEL AGENTS

12. General Overview • A travel agency is a business that sells holiday packages to the customer. • A travel agency is usually owned by a larger, well known tour operator.

13. Types of Travel Agencies In the UK, there are 3 types of travel agencies: • Multiples - companies which operate a chain of retail outlets throughout the UK under a single brand name. • Miniples - companies with a small number of branches often in a particular geographical area (Between 5 and 50 branches). • Independent

14. Examples • Multiples – Thomson Holidays • Miniples – Global Travel Group • Independent – Cooperative Travel

15. CALL CENTERS & WEBSITES Layla El Tannir

16. In general………………………. • A call centre is a centre equipped to handle a large volume of telephone calls ( especially for taking orders or serving customers). It can be applied in the tourism industry for ticket sales and customer service operations. • A website is a collection of related web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Locator (URL), often consisting of only the domain name, or the IP address, each sector of the travel and tourism industry holds different kinds of businesses, each business can have their own website. They are also manipulated as a marketing technique to the businesses advantage.

17. Websites Businesses can either set up a website to run their business on, or to provide information about their business. It is more likely that websites are used for advertisement purposes rather than to provide an online service. Application in the travel and tourism industry: Tour Operators and Travel Agents. Call centers Businesses can use call centers to help their customers make bookings, request information and make complaints.

18. Call Centre: STA Travel It is the worlds leading specialist in travel for students and young travelers. They cover Insurance, accommodation, tours, bus and rail passes, language courses, volunteering projects and flights. They operate in many countries around the world like : USA, Australia, China, South Africa, Denmark…etc.. They have their own numbers for each country where their call centre is available. Customers can request a call back, and they can use the service over Skype. This shows that call centers are moving ahead, and incorporating technology in their services, to keep them alive rather than making them extinct.

19. Website: www.thomascook.com The Thomas cook website allows you to book your holiday online. It includes all the factors like flights, accommodation, the tours, car hire and insurance. Customers can browse the website through four different ways. Either by star rating, board basis, budget or tabs ( flights, flights and hotels-together-, cruises, extras). On the site, they have package deals which customers can order or they can “tailor make” their holiday, to ensure that it suites all their preferences, and give them their moneys worth. All the payments can be made online, or customers can find out all their information from the website and go to the store and make the payments in cash. There is also a store locator on the website.

20. Support for Tour operators Federation of Tour Operators

21. FTO: What is it? • A independent organisation that designated a Tour operator support group. • Though they do have many partnerships with tour companies

22. FTO: What does it do? • From their website they say that they trying to “to ensure the continued long term success of the air inclusive holiday by influencing governments” • They also have a number of committees dedicated to supporting health and safety in the Travel industry

23. FTO: what they don’t do • They can not deal with Individual costumer complaints • They can not regulate the actions of FTO members

24. Support for Tour operators Association of British Travel Agents

25. ABTA: What are they? • Founded in 1950 • It is a collection of representatives all across for their tour company • They are also partners with the FTO

26. ABTA: What does it do? • They aim maintain a high standards of trading practice • They also wish to create as favourable a business climate as possible for its Members

27. Support services for tour operators By: John Brady The Association of Independent Tour Operators (AITO) UK Inbound

28. UK Inbound UK inbound is a trade association founded in 1977 to represent the interests of the UK’s inbounds tourism businesses.

29. UK Inbound Non profit making body Funded by subscriptions

30. The Association of Independent Tour Operators (AITO)

31. AITO AITO is an organization which represents approximately 160 of Britain's specialist tour operators. AITO members are independant