Background of Speaker

1. Chris James, CSPPresident of Snow and Ice Solutions, Inc.,is proud to present forHealthcare Facility ManagementSociety of New Jersey

2. Background of Speaker • Started in the residential and small commercial/snow market in 1978 • Founded Chris James Landscaping, Inc. in 1981 • First large commercial client was Estee Lauder 1981-2013 • Fragrance built our snow business….at one time we provided snow and ice and landscaping for Calvin Klein, Aramis and Shiseido • Commercial clients have included world corporate headquarters to warehouse distributing centers, Regional Medical Centers with campus size of over 50 acres • Lifetime and Founding Member of SIMA, Org. 1995

3. Background of Speaker, continued • Formed Snow and Ice Solutions, Inc., for consulting, and training in 1999. Clients have included Columbia and Babsur University and The Garden State Parkway, Anti Icing Program • The Largest Snow and Landscape Project consulted on was in excess of 5 million dollars. • Presented on the topic of Snow andIce throughout the USA • Lead instructor at Rutgers University, Snow and Ice Management Course, 2003 to present • Expert report , witness 2004 to present

5. Snow and Ice Management • Have a plan • Work the plan • Raise the standard of care for your organization

6. Facility Management, engineering Human Resources Security Department Loss Prevention, Risk Management Purchasing Snow and Ice Professional Legal Department Parking lot department or contractor Identifying The Stake Holder for Your Organization’s Snow and Ice Program

7. You have NO plan There is a plan and not all the stake holders follow through or understand the plan. Lack of training You hire a snow contractor who agrees with all your terms and offers. No recommendations or push back Inadequate record keeping, or NONE at all Snow pile location None or inadequate winter inspection process during/post event with lack of needed corrective measures taken Sidewalks, curb cuts, steps not clear to the full length and width. This includes “no man’s land”. Melting and refreezing Top 15 Reasons Why People Sue you

8. Site conditions or defects not identified before there’s an issue, including site limitation Lack of public information, education, sinage, newsletter, email blast Lazy people, it’s human nature Your in-house and contract personnel receive NO training on snow and ice service or on your plan Unwillingness or lack of authority to close hazardous locations or spend the needed money to meet a reasonable standard of care Most of your slip and fall liability will happen post event. Most of them could be prevented You’re still doing what you did 10, 20, 30 years ago expecting better results Top 15 Reasons Why People Sue You (continued)

19. Public information for those snowy, icy winter days: • Dress properly including no slip winter footwear. Don’t be a slave to fashion, be safe instead • Leave extra time to clean off and warm up your vehicle, clear all the snow off the car. In New Jersey it’s the law, including the roof, and lights • Be aware, access roadway, parking lot, walkway conditions, as they can change quickly. Look before exiting your vehicle

20. Public information for those snowy, icy winter days (continued) • It might have been your favorite parking spot but now it’s a pile of snow and where there is snow, ice might be right next store. Be safe, park someplace else • Access sidewalks at cleared, designated curb cuts only. Better safe then sorry! • Yesterday may have felt more like spring but last night winter returned, watch for icy spots • If areas are coned off, it is done so for your safety. Please don’t park or walk through these areas • At any time you feel you have encounter and unsafe condition please contact

22. Preparing your organization, campus for snow and ice: • Stake holder meets March – May. Review site engineering, snow response plan (SRP), what worked in past winters and what did not. Consider forming work group, write RFP or adjust existing. Thoroughly clean and prepare your snow equipment for summer storage, gas stabilizer, oil, grease, tag repair • June, July work group or stake holder report due • July – Interview 6 snow and ice professionals. Ask them questions, do they ask you questions? Check their references, go see their operations. Do they belong to and attend SIMA, ASCA? Do they have in-house training programs? CSP Certification? What is their loss ratio? Have all contractors perform site visits of your location. Purchase, repair, or upgrade equipment for in-house personnel • August – Pre-qualify 3 snow and ice companies. Provide them with RFP. Have them bid RFP. Allow them to also provide their own bid and recommendation

23. Preparing your organization / campus for snow and ice (cont’d) • Bids are due September 1st, based on RFP. Also, interview each contractor on their own offering • Hire the snow professional that brings the most to your organization, that’s your best value, not the lowest price • Stake holder meeting early October. Reinforce, this is a team effort, get to know your counterparts. Email chain is set up, set up a 2 to 3 hour training session for both in-house and contract employees, review the plan. Inspection process, paperwork recording, invoicing, etc. • By November 1st, 3 to 5 storms worth of ice melt in stock, contractor starts staging equipment, snow staking signage in place during November • After first event each year, have a conference call with all stake holders. Did we work the plan? • Pre-blizzard or major ice storm conference call, with all stake holders. Your SRP should have special instructions for this

24. Read the product label or MSDS Deicing is reactive Anti-icing is pro-active, 2 to 3 times less product needed, keeps ice and snow from bonding to surface No one product is right for your campus, and why Surface type Cost of product Surface temperature Products effective melting point Application equipment needed Environmental issue, storage Some facts about ice melt products

25. Some facts about ice melt products (cont’d) • All ice melt products work in liquid form. 7 in 10 of your organization are over applying = wasted money, poor results and environmental issue. In most cases, ice melt applications should be use in conjunction with mechanical removal • Did you know you can pre-treat 60,000 sq. ft. with as little as 300lbs. of product? • The goal – light, early, and often • The benefit – Educate your organization in the value of pre-treating, it saves labor, money, it’s better for the environment and provides a higher standard of care

26. Final tips and tid bits • Your sidewalk crews will make or break your snow program, so do you properly train them, dress them, and equip them? Do they know to address “no man’s land” • Your plan will only work if upper management buy into what you’re really selling them on, which is the safety, productivity, and accessibility of your entire organization • A well organized, implemented plan will raise the standard of care. It will cost thousands of dollars and it could save you millions

27. Contact Chris James: • Snowandicesolutions.com • info@snowandicesolutions.com • 201-670-0501 • Chrisjameslandscaping.com • info@cjlands.com • 201-670-9000

28. Additional Snow and Ice Resources • www.sima.org • www.boma.org • www.ascaonline.org • www.snowandicesolutions.com • www.chrisjameslandscaping.com • www.cpe.rutger.edu