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BUSINESS PROCESS OUTSOURCING TO LDCs - INDIA

BUSINESS PROCESS OUTSOURCING TO LDCs - INDIA. World Economic Geography Hippo Channel Present. OUTLINE. Outsourcing Trend. Terminations LDCs Outsourcing BPO Reality trend Kinds of service activity Destinations. TERMS. LDCs = Least Developed Countries. TERMS. TERMS.

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BUSINESS PROCESS OUTSOURCING TO LDCs - INDIA

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  1. BUSINESS PROCESS OUTSOURCING TO LDCs - INDIA World Economic Geography Hippo Channel Present

  2. OUTLINE

  3. Outsourcing Trend • Terminations • LDCs • Outsourcing • BPO • Reality trend • Kinds of service activity • Destinations

  4. TERMS • LDCs = Least Developed Countries

  5. TERMS

  6. TERMS The process of arranging for sb outside the company to produce goods or services for that company Outsourcing • Do what you do best • Outsourcing the rest

  7. TERMS BPO = Business Process Outsourcing • Subset of outsourcing • Involve contracting of the operations & responsibilities of specific business functions / processes

  8. Outsourcing: BPO Trend • Kinds of service activity: call centers, computer network support, legal services, accounting, procurement, software development, R&D and engineering services • Destinations (LDCs):India, Israel, the Philippines, South Africa

  9. INDIA’S COMPETITIVE ADVANTAGE

  10. 1. Cost of production 30 to 40% of costs can be saved!

  11. 2. Workforce • 2nd most populous country • Working age: 64.3% Large labor pool Workforce Skilled and talented workers

  12. + over 300 universities and 16,000 colleges providing broad education + the presence of famous technical and business schools + the "English" Advantage Skilled and talented workers

  13. 3. Location:

  14. Time difference between the countries allows Indian companies to complete the task before people from US and European countries come into work

  15. 4. Faster and better communication: • Advancements in calling, emailing and chatting

  16. 5. India has a Stable Government: • Improving the infrastructure, communication, etc. • Adopting IT outsourcing friendly policies in taxation, power, telecom, industrial parks, and special economic zones.

  17. India enjoys the confidence of global corporations: • 82% of the US companies ranked India as their first choice for software outsourcing • Indian-Americans run more than 750 companies in America's Silicon Valley

  18. India enjoys the confidence of global corporations: • “You liberated your markets and now you have one of the 10 fastest growing economies in the world"

  19. India: the most attractive destination for outsourcing

  20. OUTSOURCING TO VIETNAM

  21. Top 10 Offshore Nations - Tholons/Global Services (2009)

  22. References • Building a Future with BRICs: The Next Decade for Off shoring by Mark Kobayashi-Hillary (Kindle Edition - Sep 30, 2007) • Outsourcing to India: The Offshore Advantage by Mark Kobayashi-Hillary (Kindle Edition - April 19, 2005) • http://www.vietnam-business-blog.com • http://www.globalservicesmedia.com • http://www.businessweek.com • http://madaan.com/outsourcingindia.html

  23. Thanks for your attention! Group Members: Nguyen Thi Van Anh BAIU09086 Nguyen Thi Hoang Dung BAIU09061 Nguyen Hoang Lam BAIU09008 Nghiem Thi Thanh Huyen BAIU09050 Vu Thi Hong BAIU09046

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