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West London Pathways Delivery Model

West London Pathways Delivery Model. Introduction to Reed In Partnership. Our History

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West London Pathways Delivery Model

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  1. West LondonPathways Delivery Model

  2. Introduction to Reed In Partnership • Our History • In 1998, we were the first private company to deliver part of the Government's New Deal programme and since then Reed in Partnership has worked with 7,500 employers to help 80,000 people make the transition from welfare to work. • During the past decade, we have worked with over 159,000 of the hardest to help customers in the most deprived areas of Britain, including over 3,000 claiming incapacity benefits.

  3. Senior Ops Manager Operations Manager Business Manager Partnership Manager Account Manager Personal Advisers Work Psychologists Specialist Advisors (Tutors) Specialist Advisors (CMP) Recruitment Managers The Pathways Delivery Team Front Line Staff Support Staff

  4. Stage 1 - Engagement Stage 2 - Diagnostics and Orientation Stage 3 - Employability and Personal Development Stage 4 - Placement and In-work Support Pathways Delivery Model

  5. Referral from JCP Volunteer Initial Engagement Referral from Partner Stage 1 – Initial Engagement

  6. Stage 1 – Initial Engagement • Initial phone call/welcome pack • Effective design of premises • Accessibility through Pathways On-line Portal

  7. Pathways On-line Portal Login Page Local Information Contact Details Office Address Maps & Directions Local Transport Home Page Chris Melvin Intro Customer Charter Company Details General Information Dashboard of Diagnostics Future goals Occupational Interests Characteristics Underlying Motives Skills and Abilities Useful Tools BOC Self Assessment CBT Guidance Pages On-Line Training RinP Jobs Listing/Database Useful Information RinP Services and Training Work Sectors Benefits Information Case Studies Top Tips – CV’s, Interviews etc Useful Links National: Such as LearnDirect, WorkTrain, SureStart and CAB Local: Such as skills Brokers, City Strategies Services and Partners.

  8. st 1 Provider Work Ongoing Work Focused Interview Focused Interviews FTA ( WFI ) ( WFI ) and Action and Diagnosis Planning Orientation Condition External and Menu Management Referral Selection Including CBT Stage 2 - Orientation & Diagnostics

  9. EM-POWER Action Planning • Engage • Motivate • Personal Awareness WFI • Options WFI • Work Orientation WFI • Employment Options WFI • Retention & Support WFI

  10. Condition Management Programme • In-House Specialist Advisers (CMP) • Meets Clinical Governance standards • Specialist Advisers (CMP) will manage ~80% of individual problems in-house, using support from Work Psychologists where needed • Referral to specialist sub-contractors for more difficult cases and specialist conditions • For example: refer complex mental health or physical problems to Priory

  11. Condition Management Initial Diagnostic Process Condition specific health diagnostics Individual Goal Setting and Action Planning Work-focused, personal and health related goals Monitoring and review Review distance travelled Personalised Programme of Interventions Advice and guidance Cognitive Behavioural Therapy (CBT) techniques Education through workshops Pain management interventions Partners (Priory) Mainstream programme Work Focused Interviews with Specialist Adviser Return to mainstream provision Case conference with customer and Specialist Adviser (CMP)

  12. Stage 3 -Personal Development and Employability Employability & Personal Development Suite Journey Essentials Motivate 1 - 1 Coaching Employment Focused Job Search Volunteering , Employment Vocational Routeway Work trials , Match Training Job tasters

  13. Stage 4 – Job Placement and In-work Support Job Placement In-work Support Sustained Employment Career Progression

  14. Summary • Empowerment of the customer is central to our delivery model • Personal Adviser works with the customer to choose the right support • Personal Adviser is the point of contact from initial diagnostics through to intensive in-work support • Additional support from Specialist Advisers (CMP), Specialist Advisers (Tutors) and Work Psychologists • Employer demand-led services to match customers to employers needs • We recognise that working in partnership with others is the only way to guarantee success

  15. Contact Details • Partnership enquiries : Shuaj.Miah@reed.co.uk

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