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QUALITY MANAGEMENT IN CONSTRUCTION T542203

QUALITY MANAGEMENT IN CONSTRUCTION T542203. A2017. QUALITY MANAGEMENT. CONTENT 1. Quality concept and Quality requirements 2. Quality procedures and Quaslity Plan 3. Quality assurance in Construction works Quality Plan Work Plan. QUALITY MAMAGEMENT. AIMS

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QUALITY MANAGEMENT IN CONSTRUCTION T542203

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  1. QUALITY MANAGEMENT IN CONSTRUCTIONT542203 A2017 OAMK/RAK/YSTAN

  2. QUALITY MANAGEMENT • CONTENT • 1. Quality concept and Quality requirements 2. Quality procedures and Quaslity Plan 3. Quality assurance in Construction works • Quality Plan • Work Plan OAMK/RAK/YSTAN

  3. QUALITY MAMAGEMENT • AIMS • A Student understands the meaning of quality on construction business and knows most important quality concepts. • A student can specify quality requirements, make site quality plan and a student can control construction project from the process quality and product quality point of vievs based on quality objectives • The Student knows the structure of Quality Assurance system OAMK/RAK/YSTAN

  4. QUALITY MANAGEMENT • Study course credits 3 cr = 81 hours student work • Contact hours: • Exam 3 h • Lessons 27 h • Exercise 9 h OAMK/RAK/YSTAN

  5. LECTURE 1. OAMK/RAK/YSTAN

  6. QUALITY MANAGEMENT OAMK/RAK/YSTAN

  7. QUALITY MANAGEMENT OAMK/RAK/YSTAN

  8. QUALITY PHILOSOPHY • Quality = those features of products which meet customer satisfaction • Quality= products suitability from the customers point of view (Juran) OAMK/RAK/YSTAN

  9. QUALITY ELEMENTS • Quality in manufacturing • Quality in design • Quality in Customers experience OAMK/RAK/YSTAN

  10. QUALITY ELEMENTS • Quality in manufacturing • How well the product meet those requirements which has been set in design phase • Quality in design • How well the product has been designed to fulfill customers requirements • Quality in Customers experience • Delivered product versus customrs expectations OAMK/RAK/YSTAN

  11. ORGANISATIONS QUALITY CAPABILITY • Manufacturing oriented capability keep the number of defective products low • Product oriented capability produce usable, good appearance and efficient products • Value oriented capability produce costefficient products OAMK/RAK/YSTAN

  12. ORGANISATIONS QUALITY CAPABILITY • Competition oriented capability produce qood duality compared to competitors • Environment oriented capability produce comprehesively favourable products related to surrounding nature and society • Customer oriented capability produce customer satisfaction OAMK/RAK/YSTAN

  13. QUALITY MANAGEMENT • The aim of Quality Management is to improve quality in organisation management • Quality Management is a way to think OAMK/RAK/YSTAN

  14. QUALITY MANAGEMENT QUALITY MANAGEMENT Problen analysis and development issues Operating and controlling systems HR development and HR management Manufacturing development OAMK/RAK/YSTAN

  15. QUALITY MANAGEMENT • Quality techniques • Tools which make possible to find out quality problems and reasons for those • Quality problem solving procedures • Quality support methods OAMK/RAK/YSTAN

  16. QUALITY MANAGEMENT • Quality as a succeed factor of • profit • processes • Customers need observing • Customers need investigating • Customers feedback OAMK/RAK/YSTAN

  17. QUALITY MANAGEMENT • Internal Customer chain • Next executor is a customer • Correct at the First time • Supplier- Customer-taking over C S S C C S S C C S C S I I I I I Inspection OAMK/RAK/YSTAN

  18. QUALITY MANAGEMENT • Top Management • Goals and targets • resources • Continuing development • Comprehensive improving • Human reources development OAMK/RAK/YSTAN

  19. PROCESS MANAGEMENT COMPANY CUSTOMERS SUPPLIERS MAIN PROCESS MAIN PROCESS MAIN PROCESS OAMK/RAK/YSTAN

  20. PROCESS MANAGEMENT • Every process has a customer • A process is independent on organisation • Process efficiency is evaluated by the customer OAMK/RAK/YSTAN

  21. QUALITY CULTURE • Norm-oriented • Numerical specifications • Apply-learning, reacting • Guidance and monitoring • Standardised quality system OAMK/RAK/YSTAN

  22. QUALITY CULTURE • Relations-oriented • Customer satisfaction • Apply-learning, reacting • Own work development • Groups, teams • Quality at the company level OAMK/RAK/YSTAN

  23. QUALITY CULTURE • Innovating organisation • ennakoimaton laatu • Creative learning • Desire to learn and change • Soft values • Workers autonomy OAMK/RAK/YSTAN

  24. QUALITY CULTURE • Comprehensive Quality is a combination of system and culture OAMK/RAK/YSTAN

  25. QUALITY SYSTEM • A way to model organisations procedures • A way to define the operating sequence in organisation • A way to define requirements to • events • suppliers • Previous steps • Information • outcomes OAMK/RAK/YSTAN

  26. QUALITY SYSTEM • A way to control and lead procedures in a company and define responsibilities • A way to recieve information from prosesses and to compare outcomes to targets • A way to take problems under controllin by monitoring • A way to address targets • A way to define information OAMK/RAK/YSTAN

  27. QUALITY SYSTEMS PURPOSE TOP MANAGEMENT QUALITY SYSTEM WORKING METHODS LABOUR OAMK/RAK/YSTAN

  28. QS STRUCTURE • QS • Quality handbook • Instructions and procedures • Reference material OAMK/RAK/YSTAN

  29. QS STRUCTURE QUALITY HANDBOOK INSTRUCTIONS REFERENCE OAMK/RAK/YSTAN

  30. QS STRUCTURE • Quality handbook • Aquality vision to customer and own organisation • Succeed • Compatibility of QS components • Convince customesr for quality • Back rest for internal marketing OAMK/RAK/YSTAN

  31. QS STRUCTURE • Quality handbook • Quality policy • QS procedures • responsibilities, authorizations and interrelatinships • Quality generation and assuring OAMK/RAK/YSTAN

  32. QS DEVELOPMENT • Uphold the reached standard • Repairing of Detected problem • Finding and Utilising new possibilities • Auditing • Deming circle OAMK/RAK/YSTAN

  33. QS DEVELOPMENT CHECK ACT DO PLAN OAMK/RAK/YSTAN

  34. LECTURE 2. OAMK/RAK/YSTAN

  35. QUALITY- COST ANALYSE • Cost for achieving quality standart • Cost caused by poor quality OAMK/RAK/YSTAN

  36. QUALITY- COST ANALYSE • Cost for achieving quality standart • Inspection costs • Preempting costs OAMK/RAK/YSTAN

  37. QUALITY- COST ANALYSE • Cost for achieving quality standart • inspection costs • Reviws, inspections • Quality tests, example works • Preempting costs OAMK/RAK/YSTAN

  38. QUALITY- COST ANALYSE • Cost for achieving quality standart • inspection costs • Reviws, inspections • Quality tests, example works • Preempting costs • QS development ans uphold • Manufacture steering • Supplier evaluation • Worker training OAMK/RAK/YSTAN

  39. QUALITY- COST ANALYSE • Cost caused by poor quality • Internal defect cost • External defect cost OAMK/RAK/YSTAN

  40. QUALITY- COST ANALYSE • Cost caused by poor quality • Internal defect cost • Inspection cost, repairing cost • Manufacturing trouble • Defect analyse • External defect cost • Quarantee works • Claims • Price discounts OAMK/RAK/YSTAN

  41. QUALITY- COST ANALYSE • Preventing poor quality and defects beforehands is the most efficient way to reduse quality costs, and that head to lasting result. OAMK/RAK/YSTAN

  42. QUALITY IN CONSTRUCTION • Goals in construction • Customers goals for design • Goals for designers and design organising • Design steering • Goals for construction works • Ensuring construction work goals OAMK/RAK/YSTAN

  43. COSTRUCTION QUALITY COMPONENTS • Product quality • Quality of the building • Process quality • Construction process quality OAMK/RAK/YSTAN

  44. COSTRUCTION QUALITY COMPONENTS • Quality of the building • usability • experience OAMK/RAK/YSTAN

  45. COSTRUCTION QUALITY COMPONENTS • Quality of the building • Usability • Technical attributes • Functional atributes • Experience • orientation • stimulating • The building related to surrounding environment OAMK/RAK/YSTAN

  46. COSTRUCTION QUALITY COMPONENTS Materials, articles and structure • Product quality • Manufacturing process quality OAMK/RAK/YSTAN

  47. COSTRUCTION QUALITY COMPONENTS • Construction process quality • design • develoment • construction OAMK/RAK/YSTAN

  48. COSTRUCTION QUALITY COMPONENTS Q OF THE BUILDING Q OF THE CONSTRUCTION PROCESS Q OF MATERIAL AND ARTICLE MANUFACTURING Q OF MATERIALS AND ARTICLES OAMK/RAK/YSTAN

  49. QUALITY OF THE BUILDING • Usability • Functional and techical features of interior and exterior • Building components and materials • Technical systems • Finishing and trim OAMK/RAK/YSTAN

  50. QUALITY OF THE BUILDING • Functional requirements • Suitability for purpose • Transformability • Easiness in use and maintenance • Easiness in repairing and expanding • LifeCycle costs • Capital productivity OAMK/RAK/YSTAN

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