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Not for Profit Business Association

Not for Profit Business Association. Developing a Performance Management System in a Not for Profit Organisation. Brendan Lennon Regional Manager DeafHear.ie brendan.lennon@deafhear.ie. Brief Project Outline. Develop a Performance Management System PM is concerned with:

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Not for Profit Business Association

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  1. Not for Profit Business Association

  2. Developing a Performance Management System in a Not for Profit Organisation Brendan Lennon Regional Manager DeafHear.ie brendan.lennon@deafhear.ie

  3. Brief Project Outline • Develop a Performance Management System PM is concerned with: • Management of workforce • Organisational performance • Strategy, Mission & Goals • Process, with formal & informal aspects

  4. PMS definition “Performance management is a strategic and integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron, 1998:7).

  5. Identification of Need • DeafHear.ie… • Major growth in late 1990’s • Need to develop systems & structures • Management & supervision structure • Performance appraisal

  6. Processes Used • Consultation: • Management team & Board • Employee climate survey • One-to-one interviews • Staff Representative Forum • Strategic review • Training & development • Rewards system • Rebranding

  7. Impact/Outcomes • Greater clarity on Mission & Goals • Improved organisational structures for workforce support and management • More cohesive planning processes • Improved feedback processes • Increased motivation & innovation

  8. Measurements and Continuous Improvement Processes • Management Team & Strategic Plan • Operational team planning & reviews • Individual supervision and informal appraisal • Annual Training Event

  9. Key Learning Points for the Organisation • Clarity on Mission & Goals • Communication with stakeholders • Formal feedback processes • Matching competencies to responsibilities & tasks • Evolving operational processes to match business and culture of organisation

  10. Learning transferred / use for NFPBA member organisations • Clarity on Mission & Goals • PM is an ongoing process • Operational processes must match the business & culture of the organisation • Engage all of the workforce • Consultation & communication

  11. Thank You

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