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Welcome to our Journey to Excellence An overview Barbara Dumont, RN, VPSS, QRM CAH QI Showcase Fairmont Hot

Agenda. Why did we pursue this initiative?A brief introduction to the Studer GroupThe Healthcare FlywheelThe Six PillarsThe Nine PrinciplesThe Must-HavesWhat is next on this Journey?. We will provide Excellent Healthcare Close to Home by creating a great place for employees to work, physi

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Welcome to our Journey to Excellence An overview Barbara Dumont, RN, VPSS, QRM CAH QI Showcase Fairmont Hot

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    1. Welcome to our Journey to Excellence An overview Barbara Dumont, RN, VPSS, QRM CAH QI Showcase Fairmont Hot Springs, MT Wednesday, April 21, 2010

    2. Agenda Why did we pursue this initiative? A brief introduction to the Studer Group The Healthcare Flywheel The Six Pillars The Nine Principles The Must-Haves What is next on this Journey?

    3. We will provide Excellent Healthcare Close to Home by creating a great place for employees to work, physicians to practice, and patients to receive care.

    4. Common Complaints Courtesy of Care Givers Waiting Times Privacy Explanations of Tests Courtesy Towards Family Arrangements for Home Care Discharge Instructions Personal Needs

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