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Findings Report Usability Test of Performance

Findings Report Usability Test of Performance.gov . First Fridays Usability Program U.S. General Services Administration Sept. 6, 2013. First Fridays Usability Program www.howto.gov/firstfridays.

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Findings Report Usability Test of Performance

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  1. Findings Report Usability Test of Performance.gov First Fridays Usability Program U.S. General Services Administration Sept. 6, 2013

  2. First Fridays Usability Program www.howto.gov/firstfridays 2. How the Test was Conducted • Three test participants evaluated site for one hour each • Note: Per request, Session #3 was recorded • Our team facilitated a group analysis of user data • Usability problems were collected and prioritized • Solutions were created for top problems

  3. Problem 1: Search produces poor results that are seemingly not connected to search terms, and results didn’thighlight search terms Where is “NIH” in search results? Recommendation: Address search algorithm and highlight search terms in version 3

  4. Problem 2: Customers were unclear about purpose of site, who intended audience was, who owns the site and what you can do here No simple explanation of site’s purpose or who target audience is in main content sections Recommendation: Delete unnecessary text oncentral part of home page. Replace with Plain Language explanation of who, what, when, where, how. Consider adding tagline

  5. Problem 3: Customer didn’t know which links took them off of performance.gov to agency sites, and were frustrated that they kept leaving the site accidentally. Wanted to know which links were internal / external These external links frustrated testers, who assumed all links here led to Performance.gov items Recommendation: Come up with a 508-compliant solution, possibly text- or graphics-based, that alerts the viewer they are leaving the site. Possible examples include adding the word “exit” oruse a box with an arrow. Idea: Google “exit disclaimer” to see examples.)

  6. Scenario Success & Failure Rates

  7. First Fridays Usability Program www.howto.gov/firstfridays See our full report See “First Fridays Accessibility Feedback” for complete report. • Scenarios • Full list of problems • 508 Accessibility issues

  8. First Fridays Usability Program www.howto.gov/firstfridays Thank you for using GSA First Fridays! For more information about us, visit: www.Howto.gov/firstfridays For more information about usability visit: www.usability.gov

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