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USDA Opening Session John McCain, Program Manager Charge Card Service Center (CCSC)

USDA Opening Session John McCain, Program Manager Charge Card Service Center (CCSC). 2009 GSA SmartPay ® Conference Tuesday July 28, 2009 10:00-11:10 am Room North 231 A-C, Phoenix Convention Center. Agenda. Welcome John McCain, Program Manager Charge Card Service Center (CCSC)

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USDA Opening Session John McCain, Program Manager Charge Card Service Center (CCSC)

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  1. USDA Opening SessionJohn McCain, Program ManagerCharge Card Service Center (CCSC) 2009 GSA SmartPay® Conference Tuesday July 28, 2009 10:00-11:10 am Room North 231 A-C, Phoenix Convention Center

  2. Agenda • Welcome • John McCain, Program Manager Charge Card Service Center (CCSC) • Introductions • CCSC Team • US Bank Team • Conference Expectations • CCSC Update • Questions

  3. Welcome Charge Card service Center (CCSC) Fleet Card Purchase Card Travel Card

  4. Introductions • CCSC Team • John McCain- Program Manager • Linda Wilson- Policy & Training Co-Lead • Henry Hansen- Policy & Training Co-Lead • Veronica Nelson- Purchase Card Lead • Aaron Prose- Travel Card Lead • Nicholas Van Vranken- Travel Team • Clara Hickerson- Communications & Training (DRT Strategies) • Susan Kidd- Financial Interface (DRT Strategies) • Yadira Stamp- Cardholder Management (DRT Strategies) • Lynn Anderson- Technology Management (DRT Strategies)

  5. Introductions • US Bank • Scott Helms, Director, Civilian Accounts • Scott Kelly, Relationship Manager • Ernest Edwards, Account Manager • Jennifer Dalhed, Account Coordinator • Traci Barber, Solutions Consultant

  6. Conference Expectations • Policy Sessions • Purchase • Travel • Hands-On Training • Electives • US Bank Sessions • GSA Sessions • Electronic Access Open Labs • Continuous Learning Points • Purchase Track- sign in for each session required • Travel Track

  7. CCSC Update • CCSC Program Overview • Vision, Mission and Responsibilities • Program Management Functions • Measured Performance, Outcomes & Statistics • DR 5013-6 Status & Guides/Reference Materials • CCSC Website • Additional Training • Visa IntelliLink • MOLMs

  8. CCSC Program OverviewMission and Responsibilities CCSC Mission: To manage and proactively govern the Department’s charge card activities to protect from potential fraud and abuse, and maximize program benefits such as higher rebates and efficiencies gained through the use of streamlined payment mechanisms. • CCSC Responsibilities • Consolidate program into a unified, coordinated organization and single voice to the Department and US Bank • Create an independent one-stop-shop with a customer service orientation • Directly manage and control all responsibilities that fall within the “ownership” of the organization • Define clear operating procedures and responsibilities • Establish performance-based positions with clear accountability • Create primary/secondary responsibilities for proper backup & continuity • Procedure implementation and program oversight • Evaluate program outcomes and adjust procedures • Implement program guidance and improve business processes

  9. CCSC Program OverviewIncreasing Transparency through Oversight, Management & Improvement • Department-wide Governance and Oversight • Performance Based • Strict Controls – Account Management and Fraud/Abuse • Procedure and Training • Fund Management • Maximize Rebates • Tax Recovery • Strategic Sourcing • Product Management • Fleet (alternative fuels, individual accountability) • Purchase (alternative payments) • Travel (Centrally Billed Account (CBA)) Program Oversight & Management A-123 Analysis (A & B) Scope Management U.S Bank Services Data Mining & Reporting Process Improvement SMEs Change Management Schedule Management Strategic Sourcing Tax Recovery Transaction Management (FY09-18) Cost Management Risk Management Training Controls Card Acct Management Merchant Acceptance Information Assurance IV&V Fraud & Abuse Management Analytical & Consulting Technology Support (Interface & EAS) Staff Management Quality Management Regulatory Compliance Process Improvement Communications Management

  10. Measured Performance and OutcomesGoal: Reduce Payment File Turn File Turn (Days)

  11. Measured Performance and OutcomesGoal: Increase Rebates Basis Points (BP)

  12. Measured Performance and OutcomesGoal: Reduce use of Convenience Checks FY07 Charge Card Spend FY08

  13. Measured Performance and OutcomesGoal: Reduce Invalid Accounting Errors

  14. Measured Performance and OutcomesGoal: Reduce Hierarchy Mismatches and Re-allocations

  15. Measured Performance and OutcomesGoal: Increase Communication and Outreach CCSC PMO Dashboard for Communications (as of 06/03/09)

  16. DR 5013-6 Status & Guides/ Reference Materials • DR 5013-6 Status • Revisions made to Departmental Regulation 5013-6 • Currently in review for approval • Guides/Reference Materials • Distribution of Guides/Reference Materials • CCSC Website and via email to Coordinators • Guides in Development • VVL Enhancements & Updates in AXOL • Various Guides on “Reporting in AXOL”

  17. DR 5013-6 Status & Guides/ Reference Materials, cont… • Guides/Reference Materials continued… • Completed Guides/Reference Materials • Coordinator’s Purchase Program Guide • Cardholder’s Purchase Program Guide • AOs Purchase Program Guide • AO Guidelines for Final Approving in AXOL • Cardholder Guidelines for Approving & Reallocating in AXOL • Purchase Card Locked Transaction Scenarios & GL Extract • USDA Purchase Program User Profile Step-by-Step • Payment Detail Report Guide • Quick Guides • Cardholder • Coordinator • Manager • Proper Use

  18. CCSC Website RedesignHome Pagehttp://www.da.usda.gov/procurement/ccsc New blue color scheme 3 Card images link to each Card page Drop-down menu navigation for entire site Access to important news Access to all Card Notices Email link to CCSC support on all pages

  19. CCSC Website RedesignPurchase Card Page Card image placed in banner Enhanced navigation menu within Purchase Card page View : News Notices Policy and Guides Training Points of Contact AND MORE..... Purchase Card now selected Purchase Card front and back image

  20. CCSC Website RedesignNewsroom Page News links grouped by Card line with the latest update displayed Access older News in the Archive

  21. Additional Training • Visa IntelliLink • Web-based service designed to provide agencies with an easy-to-use tool to effectively manage and gain insight into their charge card business programs • Enhances the performance of purchase and/or fleet card transaction data by improving control and monitoring compliance • Composed of 11 modules which will be customized to meet USDA requirements- key module features include reporting, rules and compliance, predictor, and sourcing • MOLMs • Agencies may request additional MOLM training sessions • Must submit the request at least 30-days prior to the session date requested • Minimum of 25 participants per session • Maximum of 75 participants per session

  22. Questions

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