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Knowledge Management

Knowledge Management. Mengorganisir pengetahuan untuk proses belajar yang lebih baik. Ranilia Lestari. Apa sih Knowledge Management itu ?. Salah satu kunci sukses kemenangan Timnas Jerman di Piala Dunia 2014? Knowledge Management.

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Knowledge Management

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  1. Knowledge Management Mengorganisirpengetahuanuntukprosesbelajar yang lebihbaik Ranilia Lestari

  2. ApasihKnowledge Management itu?

  3. SalahsatukuncisukseskemenanganTimnasJermandiPialaDunia 2014?Knowledge Management http://video.metrotvnews.com/play/2014/07/17/266667/aplikasi-kunci-sukses-timnas-jerman

  4. Knowledge Management TimnasJerman • TimnasJermanmenggunakanaplikasicanggihuntukmenganalisakemampuanlawan-lawandantimJermansendiri, sertamembuatsuatudatabasedarianalisistersebut • Aplikasiinikemudiandibuatsedemikanrupasehinggabisadipelajariolehparapemaintimnasdenganbaik • Di sinilahpenerapan Knowledge Management dalamTimnasJerman

  5. Knowledge Management Popular in late 90s and early 2000s "Knowledge management is the process of capturing, distributing, and effectively using knowledge.” Davenport (1994)

  6. Knowledge ManagementdiSekitar Kita Encyclopaedia Britannica Microsoft Encarta, 1993 Wikipedia, 2009 The World is Changing Bisakahterlihatperkembangannya? Dulukumpulanpengetahuanadadalambentukbuku, sekarangmenjadibentuk digital

  7. Knowledge Management “In an economy where the only certainty is uncertainty, the one sure sourceof lasting competitive advantage is knowledge” Menekankanpentingnyaknowledge • Ikujiro Nonaka, pelopor Knowledge Management (KM)

  8. Knowledge Management KM akanmembantukitadalam: 1. Time & cost efficiency Penerapan KM menghematwaktuuntukmengaksesdanbiaya (Ensiklopediaharganyamahal, tidakringkas; Wikipedia gratis, mudahdiakses) 2. Increasing knowledge assets Semakinbanyakpengetahuan yang bisaditambahkankarenaaksesnyalebihmudah. Misalnya, kitabisaberkontribusimemasukkaninformasikedalam Nutrifood Portal.

  9. Knowledge Management KM akanmembantukitadalam: 3. Adaptation Pengetahuan yang sudahdikategorikandalam KM akanmembantukitadalamberadaptasiterhadapsuatutugas/tempat yang barukarenainformasinyatersedia. Misalkan, kitabisamengaksesjalandikota yang kitakunjungidengan Google Maps. 4. Problem Solving &Decision Making Aksesinformasi yang mudahdancepatmemungkinkanpemecahanmasalahdanpengambilankeputusan yang lebihmudah

  10. Kita semua adalah knowledgeworker karena… Sumberdaya paling berhargadariorganisasiadalahknowledgedariorang-orangdidalamnya. Performanceorganisasitergantungpadaseberapaefektifanggotanyamenciptakan, membagi, danmenggunakanknowledgetersebutuntukmelakukan yang terbaikbagiorganisasi. Sebenarnya, kitasudah seringmenerapkan KM:menyusunprosedur,folderPublic,knowledge sharing via Learning Forum, dll. Kita semuamerupakan “tempat penyimpanan” pengetahuan yang kitaperolehlewat trainingdan pengalamankita.

  11. Ensuring people having theright knowledge, in the right place, at the right time. Knowledgeis the facts, feelingsor experienceknown by a person or group of people.

  12. 2 Types of Knowledge

  13. Cupcake Making: Adonandikocokataudiaduk? Kapanselesaidipanggang? Sepertisaatkitamembuatkue, adapengetahuan yang bisakitaperolehdariresep/explicit knowledge (dikocok, diaduk). Tapiadajuga yang memerlukantacit knowledge (panasnya oven, kapanmemindahkanpanasatas-bawahuntukmemastikanmatangnyamerata) yang tidaktertulisdiresep. Sometimes it is hard to tell how

  14. Framework Knowledge Management

  15. KM Examples • Providing “Know How” induction packs to new staff • Conducting exit interviews when staff leave so that their knowledge is not lost • Creating accessibledatabases of all publication produced by an organization 7. Putting staff directories online so that people can easily find out who does what and where they are 8. Creating intranets so that staff can access all kind of organizational information and knowledge 4. Providing ongoing learning 5. Encourage people with a common interest to network with others 6. Creating electronic filing system that can be easily searched

  16. The Components • People • Getting into organizational culture • Process To improve knowledge sharing, organizations often need to change the internal processes structures and even organizational structures itself • Technology Technology helps people to connect, but NOT the solution of KM • It is vital that any technology used “fits” the organization’s people and processes – otherwise it will simply not be used. The more tacit the knowledge, the less high-tech the solution is

  17. TheProcess Components To improve knowledge sharing, there has to be a change process

  18. The Process Components Pay Attention to : • Rule to Contribute • Content Management(accepting content, maintaining quality, keeping content current, deleting/archiving obsolete contents) • Membership(on communities of practice) • Knowledge reuse(implementation projects based on knowledge-reuse) • Standard formats for case-studies documents (clear, simple and well-understood) To improve knowledge sharing, there has to be a change process

  19. The Components: Technology Technology  crucial enabler, but notthe solution. It has to be “FIT” with employee

  20. The Components: Technology • Mendukungknowledge sharing • Contoh: knowledge portal (Nutrifood Portal: portal.nutrifood.co.id) melalui internet. • User-friendly, simple to use Technology  crucial enabler, but notthe solution. It has to be “FIT” with employee

  21. The Components: People Hal apasaja yang menghambatkaryawandalammembagikanknowledge-nya? Challenge : Ensureemployeeparticipation inknowledge sharing process Expert – Contributor – Change Agent Bagaimanamembuatkaryawanmauberpartisipasidalamknowledge sharing? Culture/ Value/ Behaviour: Are they ready?

  22. Community of Practice (CoP) Merupakansuatujaringanorang yang berbagicommoninterestdalam area knowledgeataukompetensitertentudanbersediauntukbekerjadanbelajarbersamadalamperiodewaktutertentuuntukmengembangkandanmembagikanknowledge. Contohnya: Learning Forum The principle: people learn best in groups

  23. Community of Practice Types of CoP : • Voluntary Membership • Spesific Focus • No Expectation of tangible results • Existence defined by group members

  24. Community of Practice Langkah-langkahpenerapanCoP BagaimanacaramenyusunlangkahCoPdidalamdepartemen/divisisaya? Langkahmanakah yang sulit? Bagaimanasolusinya?

  25. Learning from Others: Unilever • ULI menciptakan suasana nyaman untuk berbagi • Sharing session suatu topik • Learning award as trainee or trainer: • Learning Champion of The Year • Coach of The Year • The Most Active Contributor • The Most Valued Contributor • Top Scorer Award Apa yang bisadiadaptasisesuaidenganculturedanlingkungan Nutrifood?

  26. Learning from Others: Unilever • Knowledge Sharing • Knowledge club(dari top management) • Retrospect(project lampau) • Enterprise Award Tantanganmembuattimkeciluntukmemberimasukan/projectbaru yang memberibenefitbagiperusahaan. Dipresentasikandanpemenangnyadiberihadiah. Bagianmanakah yang sudahadadi Nutrifood?

  27. Learning from Others: Unilever • 2. Informal Sharing • - SOLAR (Sharing of Learning and Result) Berbagiilmu agar karyawandapatmengerjakanpekerjaandenganlebihbaiklagi. - GLAD (Group of Learning & Development): Sharingdarikaryawandenganjabatanlebihtinggikepadakaryawan junior tentangduniakerja, pengalamanpribadi, serta tips-tips dalammenghadapitantangandiduniapekerjaanmaupunpribadi. - Book Club 3. Online Sharing - K-Club Online -Online Library

  28. minute to think Pikirkan satu pengetahuan yang Anda miliki dan : Orang sering tanyakan Berkaitan dengan orang lain Bisa saja simple namun berguna Hal itumerupakan knowledge yang Andamilikisecaraspesifik

  29. Sepertiapaknowledgemanagementdanknowledgesharingdidepartemen/divisisaya?Sepertiapaknowledgemanagementdanknowledgesharingdidepartemen/divisisaya? Apayang perludikembangkandariknowledgemanagementdanknowledgesharingdidepartemen/divisisaya? Cara konkretapa yang bisaditerapkanuntukmeningkatkanknowledgesharingdi Nutrifood? Perludipikirkan…

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