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Hello , I am Credito, reporter from Cetelem TV and today I have one very important question!

Discover the proven techniques and strategies used by top personal loan consultants to achieve success. Improve your customer service skills, maximize sales opportunities, and create a positive experience for clients. Learn from experienced professionals in the field and enhance your performance today.

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Hello , I am Credito, reporter from Cetelem TV and today I have one very important question!

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Presentation Transcript

  1. Hello, I am Credito, reporter from Cetelem TV and today I have one very important question!

  2. WHAT IS YOUR BEST PRACTICE???

  3. Kateřina BurešováPersonal Loan ConsultantBRNO • My best practise? • Good team • 2) Air conditioning • 3) Good coffee 

  4. Michal SkulínekPersonal Loan Consultant – SeniorBRNO At the end of each call, I agree with the client that I will send a business card to his e-mail. Often the client will say to me directly:-) Quietto work Air conditioning 

  5. Zuzana MališkováPersonal Loan ConsultantBRNO A positive attitude, a good mood and a smile, all goes well with that!

  6. Lucie KocourkováPersonal Loan ConsultantBRNO If the client has a disposition, it may happen that it is a better-paying installment.For cards, of course, free transfer, up to 2 days maximum, a choice at your bank if they have free savings.For loans, we can assume that we have reached the required installment, including this and the same insurance.

  7. Nikol TřískováPersonal Loan Consultant – SeniorPRAHA Unambiguously offer BILL 2 protection, then reduce to to BILL 1 protection. Otherwise for each call try money transfer if the dispo is higher than 5000 CZK.

  8. Tomáš KadeřábekPersonal Loan ConsultantPRAHA Offer credit cards for loans Queries to do money transfer for credit cards Communicating the benefits of BILL Insurance Listen to client needs

  9. Barbora BeránkováPersonal Loan Consultant - SeniorPRAHA Good mood Positive attitude to client Money transfer in all circumstances

  10. Barbora MichálkováPersonal Loan ConsultantOSTRAVA I'm rebounding because: I have an excellent team and overall we want to achieve the best result. After-sales queries are a great attraction to me for a money transfer offer or a personal loan. A great benefit to my rebound is the two-year experience of the call center.

  11. Kateřina BogdanováPersonal Loan Consultant OSTRAVA Every client is the potential for me to create a new business and the results of my colleagues motivate me for the next rebounding .. :-)

  12. Silvie ŠottováCall Center OperatorPRAHA It is important to have a good mood and have to try to pass on the client. Always try to sell something more than you originally wanted.

  13. Kateřina NovákováCall Center OperatorPRAHA I will use every contact with the client to offer him something interesting. Listening to clients and being empathetic is also very important.

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