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Using Your Communications System to Help Build Your Business .

Using Your Communications System to Help Build Your Business . Connect and collaborate—with voice, video, e-mail, IM all working together. Presenter’s Name Presenter’s Title 10-20-10. “ You Didn’t Know a Phone System Could Do That?”. New Ways to Think about Communications….

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Using Your Communications System to Help Build Your Business .

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  1. Using Your Communications System to Help Build Your Business. Connect and collaborate—with voice, video, e-mail, IM all working together. Presenter’s Name Presenter’s Title 10-20-10 “You Didn’t Know a Phone System Could Do That?”

  2. New Ways to Think about Communications… Every growing business needs communications But today’s communications solutions are about more than just communications They’re about building your business

  3. When We Tell People… The right phone system can help you... • Serve customers better • Simplify workflows • Make it easy for your employees to work from anywhere • Get all your communications working together—phone, e-mail, messaging, IM, mobile and more People often say: “I didn’t know a phone system could do all of that.” The right phone system can help you do all of that and more.

  4. What We Will Talk About Today • How Communications Solutions Have Changed • Your Pain Points—and How Communications Systems Can Address Them • Our goal: Provide you With a Strategy To Move Forward and Understand How to Best Take Advantage of the New Communications Technologies

  5. Business has changed: Things Have Changed… Today’s 24/7/365 global economy Communications has changed: More ways to connect (voice, e-mail, IM, mobile, etc.) means we have to juggle a lot of communications Phone systems have changed: Giving you the tools your business needs in a single, familiar solution

  6. The Big Picture: Millions of SMEs There are more than 6 million small and medium-size companies in the U.S. Every growing business has “pain points” What are some of yours?

  7. What I’m Hearing Give me a communications solution I can use to “Simplify and streamline things in my business.” “Save me money.” “Serve my customers better—without increasing costs.” “Adapt to my needs—I don’t want something complicated.” “Help make my employees work as effectively as possible.” “Get my e-mail, voice mail, mobile, etc. all working together.” Anything else?

  8. Every Business Today Has Choices When It Comes to Communications Phone…E-mail…IM… Mobile…WiFi…Fax…Contact Center…VoIP…Receptionists…Teleworkers…DSL…SIP Trunking…Conference Bridges…Smartphones

  9. Today’s New Small Business Communications Systems Give You Options Today Yesterday Just voice communications Integrate voice, e-mail, IM, mobile, etc. Separate wiring, separate protocols Same wiring/same protocols as office LAN No VoIP cost savings Supports VoIP savings No support for mobile, home offices Support for mobile workers, home offices. Expensive to administer Ongoing cost-savings

  10. Helping You Serve Customers Better • Powerful routing options to get calls to the right person quickly—even if that person is out of the office. • Integrate voicemail and e-mail—see it altogether on any device—making you more responsive • Handle more calls with fewer people—better call handling and self-service options • Reporting tools to show you how well your business is supporting customers

  11. Helping Small BusinessesControl Costs/Save Money • Lower mobile phone and long-distance charges by routing calls through the system/over broadband • Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services. • Handle mundane tasks, such as tracking billable hours

  12. Help Your Employees Connect & Collaborate • Keep employees instantly in touch with ‘one-number reachability’ • Hire extra staff working from home—give them access to all the communications as at the main office. • Enable your employees to use any mobile or home phone as an office phone extension.

  13. Designed for SME Management Resources • Easily add new phones or other devices—it’s a matter of plugging them in and powering on. • Connect multiple sites and share receptionists, messaging and more. • Manage your system from anywhere • Start with a small number of extensions—expand to hundreds

  14. What if there was one phone system that could… • Get your communications working together • Provide communications you can customize to the needs of individual employees • Adapt to your business and your goals “You didn’t know a phone system could do all of that?” Avaya IP Office can…

  15. What Is Avaya IP Office? A communications solution designed to help build your business. • Unifies your communication:call handling, messaging, meet me conferencing, presence, IM, and much more • Delivering the personal service that drives customer loyalty:personalized calling handling, full-fledged call center capabilities • Helping your people work easily from anywhere: integrates with your mobile, find me/follow me, mobile twinning and more • Designed for growing businesses—easytomanage, low cost to operate

  16. IP Office Delivers… Power User Help executives & managers—anyone on a laptop—maximize accessibility. Receptionist Equip front desk personnel with point-and-click call controls to streamline call handling. Mobile Worker Keep sales people in touch . …Communications For Everyone in Your Company Customer Service Agent Equip your call center with tools for prompt, accurate, personal service. Teleworker Make any home office a remote extension of your business. Customer Service Supervisor Reports to judge marketing and handling of sales and service calls.

  17. Options for Every Kind of Business and Budget IP OFFICE ESSENTIAL EDITION • Businesses expecting <30 total users on the system over next five years • Seeking “Must haves” of communications IP OFFICE PREFERRED EDITION • Businesses with >25 users or smaller businesses expecting growth over the next five years • Seeking a boost across the organization in responsiveness and professionalism IP OFFICE ADVANCED EDITION • Businesses with a dedicated customer service staff • Seeking ways to keep customers loyal and to drive exceptional levels of service

  18. IP Office in Action Veterinary Clinic PetWow Veterinary Clinic uses IP Office to manage incoming calls better, respond to pet owners faster, simplify communications for doctors and open a mobile clinic. Results: Reduced operating costs – saving over $200k/year, and enabling growth – adding 300 customers per month See PetWow using Avaya IP Office in action

  19. IP Office in Action Chain of Small Hotels Suite Home Hotels in France uses IP Office to handle reservations, keep staff in touch and offer extra guest services, such as conferencing. Results: Suite Home is able to open new hotels across France cost-effectively through streamlined communications See Suite Home using Avaya IP Office in action

  20. Why [XYZ Partner) and Avaya? Why XYZ PARTNER Why Avaya • XYZ Partner is the right choice for your communications needs. • Solution design, implementation, project management, support • Solutions for unifying communications, collaboration, customer service and lowering costs • Founded in _____ • An Avaya Channel Partner • The resources you need to deliver a solution that provides maximum competitive advantage and Return on Investment (ROI). Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness.  #1 WorldwideIP Telephony | Multimedia Contact Centers | Voice Messaging | Unified Communications #1 U.S.PBX Systems | Hybrid/Key Systems 4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses

  21. Thank You – Questions? Avaya Contact Information:

  22. Appendix for Chamber of Commerce events • Use message by Vertical Audience Segments as appropriate, depending on make up of attendees at Chamber Events. • Suggestion: if realtors are in attendance, add slide “How IP Office can help realtors” etc…

  23. What IP Office Can Do For Accountants • Save time and money by reducing mundane administrative tasks such as tracking billable hours • Make it easy for staff to be reached instantly, regardless of client location, supporting collaboration on demand • Ensure business decisions are not held up due to inflexible communications systems. • Implement work-at-home policies that really work

  24. What IP Office Can Do For Auto Dealers • Empower sales reps with tools to increase sales • Deliver the personalized service that builds customer loyalty • Simplify call handling—make your dealership easy to do business with • Lower communications costs, simplify system management • Use communications to differentiate your dealership

  25. What IP Office Can Do For Health Care • Keeping doctors in touch at all times • Simplify call handling, patient scheduling, record look-ups, call recording and other office tasks • Streamline communications between offices—lower your overhead • Make it easy to work from home—with all of the communications capabilities you have at the office

  26. What IP Office Can Do For Law Firms • Simplify the task of keeping lawyers in touch • Deliver the personalized service that builds client loyalty • Make it easier to track billable hours • Simplify call handling—make your firm easy to do business with • Lower your overhead—better use of contract workers • Lower costs, simplify system management

  27. What IP Office Can Do For Schools • Use communications to • Simplify your communications. • Get teachers, staff, students and their parents better connected • Lower your costs

  28. What IP Office Can Do For Hospitality • Use communications to • Attract more business • Deliver the personal service that builds customer loyalty • Offer new revenue-producing services • Lower your overhead.

  29. What IP Office Can Do For Realtors • Simplify the way all calls, voice messages and e-mails get to your reps • Ensure that every caller gets the personal service that enhances your agency’s image and drives customer loyalty • Keep your overhead low by using your communications system to efficiently route calls, handle routine requests and take advantage of home-based workers

  30. What IP Office Can Do For Wholesalers • Use communications to • Move product faster and less expensively • Delivering the personal service that is the key to profitability • Lower your overhead

  31. Thank You For Your Time Today Presenter’s Name Presenter’s Title V1 10-20-10

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