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TCS iON Digital Assessment

TCS iON Digital Assessment. Redefining the Future of Assessments. Aug 2019. TCS iON Digital Assessment - Agenda. Process. Customer Speak. Solution. Content. Exam Governance. Infrastructure. Experience in Assessments. Manpower. 5. 7. 6. 4. 3. 2. 1. 8.

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TCS iON Digital Assessment

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  1. TCS iON Digital Assessment Redefining the Future of Assessments Aug 2019

  2. TCS iON Digital Assessment - Agenda Process Customer Speak Solution Content Exam Governance Infrastructure Experience in Assessments Manpower 5 7 6 4 3 2 1 8

  3. TCS iON Digital Assessment – Experience in Assessments

  4. Conducting effortless, paperless and errorless assessments with A Secured Platform that Hosts World’s Largest Single Shift Assessment

  5. We service > 80% of the high stake exams in India 4 out of 5 Top Medical Entrance Exams Top Engineering Entrance Exams Top B-School Entrance Exams

  6. We service > 80% of the high stake exams in India State Departments and Recruitment Bodies 9 out of 22 PSCs Education Boards and Universities

  7. Digital Assessment Secured, Scalable 6,431 Unique Exam Centers 3,75,316* Computers Center and Nodes 3,131 Exams *Data from 1st to 31st July 2019 182 Mn Candidates 5 Shift Exam max in a Day 643 Exam Venue Cities 232 International Assessment Venues 29* States 3* International 5* Union Territories Candidates and Exam 376 Subjects Unique Question Papers 12,22,508 Unique Items Items 8,826* IT Managers 18.9 Mn Candidates Largest Exam 4 Shift Exam* in a Day 272 TCS Digital Sites 16 Languages 808 Subject Experts 2,36,931 Candidates Largest Single Shift 4,283* Center Heads 416 Customers CUSTOMERS Stakeholders Railway Recruitment Board Institute of Banking Personnel Selection All India Institute of Medical Sciences Indian Institute of Science Allahabad High Court Central Board of Secondary Education

  8. Digital Assessment Secured, Scalable TCS iON Internet Based Assessment 121,894 Assessments created Internet Based Assessment 16.31 Mn Total Candidates registered 15.98 Mn Attempts taken by above candidates 136 Organizations leveraging

  9. End to End Platform for any Assessment Pre-Exam Post Exam During Exam 3 1 2 Allocation Management Application Management Distributed [LAN) Assessment Analytics Key Based Internet Based Assessment QP & Response Hosting Online Marking Exam Management OMR Based Assessment Item/QP Management Merit List Digital Scoring Pen/Paper Based Assessment Result Hosting Exam Portal TCS iON PAPER Audio/Video Based Assessment Marking Assessment Monitoring (Any Device; Any Where Command Center)

  10. TCS iON Digital Assessment – Infrastructure

  11. TCS iONDigital Assessment – TCS iONDigital Zones Standardized TCS iON Digital Zones Spread across 159 cities in India 249 TCS iONDigital Zones currently operational and more to be added Physically Challenged Candidate Friendly Test Centers Categorization of Exam Centers

  12. Self Contained Inventory in every Test Center INVENTORY AVAILABILITY INVENTORY AVAILABILITY Servers Network Kits 5,548 1,582 Switches 2,155 Data Cards 1,668 945 Scanners 7,530 Web Cams Partitions 3,40,959 7,596 Biometric Devices Data as on April 1, 2018

  13. TCS iON Digital Assessment – Manpower

  14. Adequate availability of Certified Local Manpower Head – Assessment Operations RATIOS Certified Manpower Program Director IdentificatiON • 1:250 Candidates • 1:30 Candidates • 1:1 Exam Center • 1:1 Exam City • IT Managers • Registration Managers • Invigilators • Center Heads • City Heads • Management Oversight Project Manager Feedback,Internal Tests CodificatiON CertificatiON TCS Staff Zonal Head <Zone> DisseminatiON Local Infrastructure Service Provider Staff Regional Ops Mgrs. <State> iON Academy City Head<City> Plan Act Center Head <Center> Test Center Administrator IT Manager LAN Managers Invigilators Do Check Guards Support Staff Volunteers Trained & Certified Manpower available in over 450+ cities in India

  15. TCS iON Digital Assessment – Rigorous Invigilation Management Identified larger pool of invigilators in every city Building a database of Ex-Servicemen, Ex-Bank Officials, Ex-Academicians etc Background Checks mandatory for all Invigilators Invigilator Certification post Training Random allocation of Invigilators across labs/test centers Pre-Exam, declaration from invigilators that close relations are not taking the exam Post Exam, declaration in attendance sheet on fair invigilation along with mobile number Post Exam, invigilator address proof also shared with customer Restricted mobile usage for Invigilators

  16. TCS iON Digital Assessment – Process

  17. TCS iON Digital Assessment – Granular Rigor in Exam Processes Digitization of Processes – Project Tracker, Centralized test Center Booking Strengthening Test Center Management - 360 Degree view of Test Centers Post exam data and feedback analysis leading to having Test Centers on Hold / RCA Candidate Responses & Results shared with customers in less than 24 hours Detailed Standard Operating Procedures - Pre-Exam, Exam & Post Exam Activities 1 2 3 4 5

  18. TCS iONDigital Assessment – Redundancy at all levels • 10% Buffer Systems in all Test Centers • Buffer Test Center inevery Test City Candidate Systems • Backup Server configured for every Primary Assessment Server Assessment Servers Internetaccess for Primary Server • Direct Internet access • Tested Data cards Data Center • 2 Data Centers in different seismic zones

  19. TCS iON Digital Assessment – Solution

  20. TCS iONDigital Assessment – End to End Assessment Solution • Assessment • Center Management • Multi-lingual • Registration and Audit Trail • Mocks • Registration Desk • Friendly to DifferentlyAbled • Digital Exams • Planning • Resource Allocation • Exam Scheduling • Digital and Secured QP Distribution • Secured Printing • Item • Question Bank • Question Paper • Paper Template • Rule Engine • Question Types • Marking • Using Keys (Objective) • Using Teachers / Evaluators (Subjective) • OMR Auto-Scoring (Objective) • Allocation • Node Management • E-Admit Cards • Infrastructure Audit • Dashboard • Candidate Scheduling • Results • Publishing • Analysis • Merit List • Audit Trail • Rank List • Results Hosting • Objection Managements • Response Sheet Hosting • Email of Candidate • Response Sheet • Application • Online Form • Data Consolidation • Payment Options • Dashboard • Print Friendly • Services • Data Entry • Scanning • Support • Help Desk TCS patented IPR #3711/MUM/2012

  21. TCS iONDigital Assessment – Wide support to Question Types 1 9 Multiple Choice Question (MCQ) Audio 2 10 Multiple Select Question (MSQ) Video 3 11 Short Answer (Numerical) Programming 4 12 Short Answer (Alpha Numeric) Typing 5 13 Comprehension Stenography 6 14 Linked Answer Question Multiple Choice Meta Question 8 16 7 15 Fill in the blanks Match the following Subjective Multiple Select Meta Question

  22. TCS iONDigital Assessment – Wide support to Question Types 25 17 Mechanical Comprehension Memory- Multiple Types 26 18 Intelligence Picture Number Association 27 19 Information Ordering Following Direction 28 20 Personality Depth Perception 29 21 Attention Number Matching 30 22 Spatial Scanning Observation 31 23 Attention Finding a number 32 24 Form Board Perceptual Speed

  23. TCS iONDigital Assessment – Security embedded in all levels • Assessment • Center Management • Multi-lingual • Registration and Audit Trail • Mocks • Registration Desk • Friendly to DifferentlyAbled • Digital Exams • Planning • Resource Allocation • Exam Scheduling • Digital and Secured QP Distribution • Secured Printing • 256 bit encryption for QP • 128 bit encryption for Results • Cryptographic Hash Function (MD5) • Result sharing in encrypted format Data Security • Standard Operating Environment(SOE) • Whitelisting of Servers • Time hardening of servers • Item • Question Bank • Question Paper • Paper Template • Rule Engine • Question Types Examination Server • Marking • Using Keys (Objective) • Using Teachers / Evaluators (Subjective) • OMR Auto-Scoring (Objective) • Allocation • Node Management • E-Admit Cards • Infrastructure Audit • Dashboard • Candidate Scheduling • Unique login credentials • Audit Log • Verification of Admit Card Photo • Verification of Original ID Proof • Biometric capture before / during /after • exam for verification • Photo capture, display of application and • exam day photo for verification • Candidate to System Binding • Exam Duty Staff Verification • Results • Publishing • Analysis • Merit List • Audit Trail • Rank List • NetBoot- Custom Linux based OS • iON Launcher • Port Blocking • Dynamic Internet checking • Detection of Virtualized  Environment • Detection of Additional Hardware • Randomization of seats Candidate Machine Candidate System User Security • Results Hosting • Objection Managements • Response Sheet Hosting • Email of Candidate • Response Sheet • Application • Online Form • Data Consolidation • Payment Options • Dashboard • Print Friendly • Services • Data Entry • Scanning • Support • Help Desk • iON Content Authoring Engine (CAE) • QP creation in customer Premises • Multiple Authentication • 256 bit encrypted QP Bundle • System Access Password (SAP) • Drive Credentials (DC) • QP Bundle Access Password (QAP) • Drive Commencement Password (DCP) Content Security Drive Commencement Drive Start ISO 27001, 20,000 & 9001 Certified & Cert-In Certified Data Center

  24. TCS iON Digital Assessment - Command Centre Pre-Exam During Exam Post Exam • Lanscaped Systems • Drive Configuration Status • Attendance Generation Status • Candidate Details Download Status • Content Delivery Status • Staff Registration Status • Expected/Registered/Present/Absent/ Delayed / Added / PWD Candidates • Number of Netboot/Windows/ Linux Systems • Proxy/Internet Detected Incidents • Lock/Unlock Incidents • Expected Exam Completion Time • Result /Audit / Biometrics Upload • IT Manager/IR Feedback • Drive End Status • Document Upload Status • Candidate Verification Status Transparency re-defined with real-time monitoring of exam process

  25. TCS iON Digital Assessment – Content

  26. TCS iON Digital Assessment – Access to Credible SMEs 376 Subjects 808 12,22,508 Authors Unique Items Network of renowned authors use our secured Content Authoring Engine to deliver Question Paper Data as on April 1, 2018

  27. TCS iON Digital Assessment – Exam Governance

  28. Smart Practices to deal with Impersonation Photo & Biometric capture - Strict enforcing of guidelines System based check to identify unregistered candidates Option to choose which finger’s impression is being captured Biometric Verification - Display of score (with appropriate color coding) during verification* Biometric Verification - Verification Report Printout Photograph Verification – Photograph displayed on candidate console * 0-2147 Green |2148-10,000 Amber |>10,000 Red

  29. TCS iON Digital Assessment – Controls to Curb Malpractice Dynamic Internet Check Frisking of Candidate and Baggage Candidate Seat Randomization 5 7 3 1 6 4 2 Strict Invigilation Process Net Boot for online exams - TCS owned operating system Node binding with the Candidate Results Encryption

  30. TCS iONDigital Assessment – Insightful Analytics • Application Form • Test Center Management • Hall Ticket Module • Past History of Assets • Logs – Server/IT Manager/Incident/Locks • Network Analysis • Seating Arrangement • Command Center • Raw Responses • Scheduling Data • Personal Data • Candidate Registration Data • Exam Day Data • Test Center Data • Hardware Data @ Test Center • LAN level Data • Exam Data • Candidate Result Data Collect from Identify • Geographic Analysis • Schedule Analysis • Machine Analysis • Candidate Analysis • Registration Analysis • Malpractice Attempts • Incident Analysis • Test Center Analysis • Asset Analysis • Point-in-time Analysis • Response Behavior Analysis • Time Analysis • Feedback Analysis • Complete Analysis • Inferences on the dimensions • Exam Type • Exam Shift • Test City • Test Center • Candidate Infer Analyze

  31. TCS iONDigital Assessment – Strong Support to RTI Participant Report Get candidate’s exam roll no., test center name, subject and question paper details Data Report Details of each question in the order they have appeared to the candidate Question-wise Report Analysis of questions attempted by the candidate including marks allotted & negative marking Audit Log Click by click reproduction of the entire assessment of a candidate

  32. TCS iONDigital Assessment – Patents Applications

  33. TCS iONDigital Assessment – iLEON Scalable Affordable • Scalable • Affordable • Affordable price range • Battery operated device • Dual boot for multi-purpose • Logistically movable Conduct secured and scalable assessments with standardized experience

  34. TCS iON Digital Assessment – Customer Speak

  35. TCS iONDigital Assessment – Candidate Experience Candidate Experience Average Candidate Satisfaction Index of 98.97%* Process and Support98.62% Communication 99.14% Software 99.14% *Based on a high stake exam conducted with over 2,00,000 candidates

  36. Case Study 1 : Railway Recruitment Board • CHALLENGES • Cumbersome and manpower intensive process of offline assessments • Error-prone manual allocation of test centers • Time and effort intensive Question Paper (QP) creation and risk of leakage • Effort intensive result processing • SOLUTION • Digitization of exam process • Question Creation Wizard and Question Paper Wizard to frame question papers unique to each candidate with the same level of difficulty • Enhanced security features with 128-bit encryption for information sharing • IMPACT • Saving of time and efforts in question paper creation • Elimination of logistics and security risks • Got real time status of examination and faster result declaration without logistic hassles • ENGAGEMENT • 351+ cities covered to assess over 9.12 Million candidates • Assessment exam taken place for 1127+ exam centers with 15 languages • 0.19 Million candidates was a largest single shift assessment for RRB NTPC

  37. Case Study 2 : All India Institute of Medical Sciences CHALLENGES • Irregularity in candidate mapping process • Security risk in manual and paper-pen examination • Conducted MBBS examination online with total of 1,94,311 students appeared • Covering 153 cities across 398 centers • Biometric registration minimizing candidate impersonation SOLUTION • Ability to quickly de-map and re-map a candidate whenever needed • Better center management in terms of invigilation and readiness of the staff at the local center IMPACT ENGAGEMENT • Candidate mapping process has been flawless • Continuous improvement in examination security process

  38. Case Study 3 : Central Board of Secondary Education • Difficulty in monitoring exam status • Non availability of real time reports • Increased administrative effort CHALLENGES • Real time data where shared during the conduct of exams • Customized reports with respect to attendance, response and results • Increased test center capacity up to 20% from the existing capacity in many remote areas SOLUTION • Command center to give real time reports of exam progress • Assessment conducted in 279 cities including 7 international cities • SMS + email notification to candidates pre-post examination IMPACT • Admin rights were provided to the customer to access various data eliminating dependency on iON team • Dedicated project management team was deputed during the examination process at their location ENGAGEMENT

  39. Case Study 4Madhya Pradesh Council of Vocational Education and Training • CHALLENGES • Long exam planning cycle time of 6-8 months • Malpractice attempts and QP leakage • Huge overhead costs in the offline mode of exam • IMPACT • Marking cycle time reduction by 30% • Lesser post-results queries • 100% elimination of totaling errors • Transparency in marking process • ENGAGEMENT • First Indian state to conduct online ITI SCVT exams • Over 452K candidates were digitally assessed during SCVT and NCVT exams • Assessments at 125+ exam centers across MP • SOLUTION • Computer based assessment covering end-to-end examination • Digitized student application and automated allocation process • Encrypted and secured question paper creation • Automated evaluation and faster result processing

  40. TCS iONDigital Assessment – Value Proposition • Candidate • Easy access to test centers in the vicinity • Enhanced candidate experience through real-time test progress pallet • On-time and defect-free access to results • Controller / Head of Exam • 100% elimination of security risk throughout the exam life cycle • 100% elimination of logistics of QP and response sheets • 100% error-free result processing • Exam Body • Reduction in exam cycle time from 8 months to 1 month • Real time monitoring of examination progress • On-demand RTI query response within 1 day

  41. Conduct effortless, paperless and errorless assessment with TCS iON Digital Assessment

  42. THANK YOU

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