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How Consumers Can Handle Problems

How Consumers Can Handle Problems. Consumer Solutions. If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain. Right. Responsibility. Consumer Solutions. Valid complaint States problem with facts and a possible solution/remedy

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How Consumers Can Handle Problems

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  1. How Consumers Can Handle Problems

  2. Consumer Solutions • If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain. Right Responsibility

  3. Consumer Solutions • Valid complaint • States problem with facts and a possible solution/remedy • 1st Step – Return to store (call or in person) • 2nd Step – Write a Complaint Letter

  4. WHAT YOU BOUGHT YOU YOUR MONEY Consumer Solutions • Refund A return on the purchase price (plus sales tax if any) of the product

  5. Consumer Solutions • Small Claims Court Court that deals with small legal matters involving little $ $25 to $5,000 May bring a case to court w/little cost & without a lawyer

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