Employees Grievances and Discipline

1. Employees Grievances and Discipline

2. Objectives • To introduce about employee grievances. • To describe the process of handling grievances. • To provide a concept on employee discipline. • To identify the causes of employees indiscipline • To provide outline about managing discipline.

3. Employee Grievances • Grievances refer to an employee’s perception about dissatisfaction on the job. • Employees express their grievances in active or passive ways in front of management. • It is responsibility of management to understand the root cause of employee’s dissatisfaction.

4. Defination “Grievances is a complaint about a job that creates dissatisfaction or discomfort, weather it isvalid or not. The complaint may be made by an individual or by the union.” - Trotta

5. Handling Grievances • Contact Supervisor • Meet with managers • Meeting between union executives and top management • Arbitration

6. Employee Discipline • Discipline is a employee’s behavior in organization. • Behavior is performing in accordance with organization’s rule, norms and culture. • Such behavior is determined to ensure co-ordination and unified movement towards goal.

7. Defination “The term ‘discipline’ refers to a condition in the organization when employees conduct themselves in accordance with the organization’s rule and standards of acceptable behavior.” -Decenzo

8. Causes of Indiscipline • Lack of proper communication • Lack of clear and précised rules • Contradictory goals of employee and organization • Employee personality • Employee family and cultural background

9. Process of managing discipline • Define disciplinary policies and procedures • Respond immediately • Provide warning and state the problem specifically • Allow the employee to explain his or her position • Keep discussion impersonal and be consistent • Take progressive action • Obtain agreement on change