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Satyam – A Corporate Overview

Satyam – A Corporate Overview. Established in 1987, 14, 000+ professionals, in 45 countries. Provides Value-added end-to-end IT Solutions. Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500. Revenue CAGR of 47% from FY 1997 to 2003. SEI-CMM Level 5 assessed in March, 1999.

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Satyam – A Corporate Overview

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  1. Satyam – A Corporate Overview

  2. Established in 1987, 14, 000+ professionals, in 45 countries Provides Value-added end-to-end IT Solutions Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500 Revenue CAGR of 47% from FY 1997 to 2003 SEI-CMM Level 5 assessed in March, 1999 Golden Peacock Award for Excellence in Corporate Governance eSCM(SM) for BPO developed with Carnegie Mellon University Subsidiaries & Joint Ventures Nipuna Services Ltd. – Business Process Outsourcing (BPO) Satyam Manufacturing Technologies Inc. (SMTI) JV’s with CA, Venture – Each in a specific area Satyam Computer Services (Shanghai) Company Ltd Associate Company Sify Ltd – Largest Private ISP in India Brief Profile

  3. Vision, Values & Strategy Core Purpose To leverage information, knowledge, and technology to enhance human endeavour Customer Intimacy Competency Enhancement Solution orientation Globalisation Creating a strong brand Core values Strategy Belief in People Entrepreneurship Customer Orientation Pursuit of Excellence World class systems and processes Business Processes Support Processes

  4. Global Footprint 18 development centers spread across the globe Operations in 45 countries across6 continents and across approximately 25 timezones

  5. Our Financials REVENUE DISTRIBUTION BY INDUSTRY Healthcare REVENUE DISTRIBUTION BY TECHNOLOGY 6.12% Banking & Financial Services Insurance 18.45% Associates 13.90% 11.82% Telecom 18.27% Others 31.44% Manufacturing FY 2004 Revenues: US$ 570 mn Associate Strength: 14,032 REVENUE DISTRIBUTION BY GEOGRAPHY Engineering Design Services Packaged Software Implementation Japan Europe 1.97% 13.71% 3.63% ROW 10.98% 26.22% 46.59% 73.34% 23.56% Software Design Development Software Maintenance North America Source: Satyam Financial Results, FY 2004

  6. Pioneering Efforts Pioneering: Hallmark of Satyam

  7. Key Differentiators • Flexible Relationship Model • Right Engagement model which is customized to suit customer needs • RightsourcingTM – Our Global Delivery Model • Right combination of Onsite, Offsite and Offshore • Maturity in Handling Alliances • Alliances with over 70 best-of-breed technology and product vendors • Strength in Enterprise Applications • Largest resource based for Enterprise Applications in India

  8. Customer-centric Organization Structure Vertical Business Units (VBU) Shared Services (SSU) Non-Hierarchical Collaborative Promotes Entrepreneurship • Automotive • Banking& Financial Services • Healthcare, Insurance & Pharmaceuticals • Manufacturing • Retail • Telecom • Infrastructure • Media & Entertainment • Semiconductor • Travel, Transportation & Logistics • Energy & Utilities • Government & Public Services • Network and Systems • Commercial & Contracts • Corporate Services • Internal Audit • Internal Information Systems & Platinum Process group (PPG) • Corporate Communications • Legal • Managed IT Services (MITS) • Enterprise Applications and Business Intelligence Solutions (EABIS) • SAP Solutions • Consulting and Enterprise Solutions • Hi-Tech Solutions • Engineering Services • Microsoft Solutions Group • Canada • Continental Europe • Middle East, Africa, India • Asia Pacific Regional Business Units (RBU) Horizontal Competency Units (HCU)

  9. People and Learning Our people make the difference • Multinational workforce represented by 15 Nationalities • Over 80% are engineers and computer application graduates • Day 1 recruitment status in Educational institutions • Attrition rate – better than Industry Average @ 3.92% per quarter • State of the art training facility : 40 hrs –80 hrs training per associate per year • Performance Based Compensation Structure • Exclusive Learning Center • Multiple Learning • Business, Technology • Delivery, Vertical Colleges • Intellectual Symposia • Architecture Conference • Project Management Conf. • Satyam Technology Review • Tie-up With Institutes • Engineering • Project Management • General Management

  10. Data Warehousing/ Mining • Security and Privacy Services • Process Consulting • e-R&D Services ( Drug Discovery, Clinical Trials, etc.) • Application Management (Development, Re-engineering, Maintenance) • Application/ System Integration • Data Center/ Help Center Outsourcing • Desktop/Network Hosting Services • Transaction Processing • Financial Back Office • Customer Contact • HR Processes Service Offerings • Embedded Systems • VLSI Design Illustrative List Hi-Tech Solutions • ERP (Peoplesoft, Oracle, SAP, JD Edwards) • SCM (i2, Ariba, Asera, custom built) • CRM (Oracle, Siebel, custom built) • EAI (MQ Series, Vitria, TIBCO) Business Intelligence Services Extended Enterprise Solutions Service Offerings e-Business Solutions • B2B, B2C Application Development (Vignette, BroadVision, Exterprise, etc.) • Web Enabling and Integration via Internet (Mosaic, custom built, etc.) • M-Commerce Strategic Outsourcing Services BPO

  11. High Quality Customers • 8 of the top 10 Auto majors • 7 of the top 10 Electronics and Electrical Equipment Manufacturer • 6 of the top 10 global Pharmaceutical companies • 4 of the top 5 Networking and Other Communication Equipment Manufacturer • 3 of the top 5 Healthcare companies • 2 of the top 5 Securities companies

  12. Technology Alliances The following list is a subset of overall Satyam technology landscape Enterprise Applications Knowledge Management eCommerce / Collaborative Commerce Data Warehousing / Business intelligence Application / Process Integration Telecom Technologies Portal / Content Management Development Platforms

  13. Satyam RightSourcing™ Model Pioneers in Remote Offshore development and global delivery model . . . . . OffshoreDevelopment Centers Onsite Client Satyam Offsite Centers • Project Management • Technical Design • Build / Programming • Unit/Assembly Testing • Documentation • Requirements Gathering & Prioritization • Statement of Work • Implementation sign-off & Launch Approval • Onsite testing • Implementation • Planning • Prototyping • Project Management • Post Implementation Support Post implementation support: • Help Desk • System. Admin. • Maintenance • Extension / Integration • Strengthening RightSourcing™model andfocus on delivering non-traditional IT services from our offshore delivery campuses. • Global Solution Centers in Singapore and Malaysia.

  14. March on towards 6 Sigma & PCMM World Class Quality ISO 9001:2000 Certification - Jan 2001 (First company in the world by BVQI) Dec 2001, IMC Ramkrishna Bajaj Award for Business Excellence in Service Industry ISO 9001 TickIT Certification - Mar, 1995 Re-certification - Sep, 1998 SEI-CMM Level 5 accreditation -Mar, 1999 Online QMS - May, 1994 1993 - Start of Quality Journey

  15. Business Continuity Planning Failure Modes Causes Effect • Infrastructure • Information • Personnel • Finance • Strategy Site Outage • Fire • War • Power Outage • Explosion • Computer Virus • Strike • Hacking • Flood • Telecommunication Failure • Theft & Robbery • Shortage of Critical Items • Critical Server Breakdown • Earthquake • Prolonged Essential Public • services • Temp/Permanent functional • disability Of Sr.. Associates • Govt.. Policy changes BCP MODEL City Outage Country Outage CONTINGENCY Plan BUSINESS CONTINUITY Plan DISASTER RECOVERY Plan BUSINESS RESUMPTION Plan RISK MITIGATIONPLAN

  16. Effective Security Management Reduced Risk & liability Quick Rebound in event of disasters Continued protection Enhanced customer confidence ISMS - Key Benefits First IT services company to be certified under BS 7799 - ISMS What Information Security Management Systems (ISMS) means to SATYAM

  17. Strategic Direction

  18. Satyam’s transformation journey ORBIT 5 : Global Player CXO level Relationship Management Deeper Technology & Domain Competency End-to-end solutions Continuous Improvement culture 5Cs Fully Operative ORBIT 5 ORBIT 4 : Customer Centric Vertical Business Focus Horizontal Competencies Geographical Expansion Alliances - width and depth Knowledge Management ORBIT 4 ORBIT 3 ORBIT 2 ORBIT 3 : Quality Focus Software Delivery Excellence Technology Leadership ORBIT 1 ORBIT 2 : Pioneering of offshore model Offsite concept ORBIT 1 : Startup Model Onsite Staff Augmentation ……..Transforming Satyam into an aggregation of highly mature and efficient processes, consistently delivering the highest levels of operational excellence at level 5.

  19. ORBIT 5 – Strategic Impact Investor Delight • Increase P/E Ratio • Increase Shareholder Value (Market-Cap) Associate Delight • Improved Associate Delight • Increased self worth / wealth / professional value • Improved work environment Support Systems Maturity • Increase Utilization • Reduce Costs Key Highlights Customer Delight • About 70 internal processes and 300 service offerings tuned to operate at high levels of maturity • ORBIT 5 to help Satyam benchmark against best practices • Enhanced Customer Delight leading to engaging Satyam in larger projects

  20. Real Time Leadership Center

  21. Satyam’s Value Proposition Best cost service commitment is just the tip of the iceberg… • Deep competencies in several verticals and horizontals • Ability to attract, retain and motivate skilled manpower • Capability to work with large global customers and leverage partnerships • Shorter development cycles through RightSourcingTM • World class quality

  22. Satyam as a Corporate Citizen

  23. Alambana Trust Alambana Means “Support” A fully funded charitable trust of Satyam created to redistribute economic and intellectual wealth to create a more equitable society Education Healthcare Hands that Support, Hands that Strengthen. Environment Disaster Recovery

  24. T h a n k y o u www.satyam.com

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