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Customer Service

Customer Service. Max P. Types of Customers.

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Customer Service

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  1. Customer Service Max P

  2. Types of Customers • Slow, argumentative, leave me alone, complaining, dishonest, and suspicious are six types of customers. An example of an impatient customer. A person that asks you constantly if the food is done in their order. An example of an irritable/moody customer.  Some one that talks back to you and uses a bad tone with you. An example of a complaining customer. Someone that just wants you to hear their problems and not have you respond. An example of a suspicious customer. A person that questions every thing you say. An example of a dishonest customer. Someone that lies to you right to your face.

  3. Customer Service call

  4. Allison: Thank you for calling LG Visa, this is Allison speaking, how may I help you? • Beth: Hello, my name is Toni and I want to dispute a charge on my statement.

  5. Conversation • Allison: What is the amount of the charge? • Beth: It was the purchase I made on the 12th of April for the amount of $288.00

  6. Allison: Why are you disputing this charge? • Beth: The seller promised to deliver the merchandise in 2 days but I never received the merchandise. I would like you to credit my account.

  7. Allison: For you to dispute your charge and for us to credit you account, you must write us a letter explaining what happened. • Beth: OK, thank you. • Allison: Thank you for calling LG Visa, have a wonderful day.

  8. This customer was an angry customer because of the merchandise was never delivered. The customer service representative showed active listening and understanding. She was controlled and knew exactly everything to say.

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