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R esults- B ased A ccountability

R esults- B ased A ccountability. Simple Common Sense Plain Language Minimum Paper Useful. R esults- B ased A ccountability. 2 parts:. R esults- B ased A ccountability. Common Language Common Sense Common Ground. The Language Trap.

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R esults- B ased A ccountability

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  1. Results-Based Accountability

  2. Simple Common Sense Plain Language Minimum Paper Useful

  3. Results-Based Accountability 2 parts:

  4. Results-Based Accountability Common Language Common Sense Common Ground

  5. The Language Trap Too many terms. Too few definitions. Too little discipline. MODIFIERS Benchmark Indicator Measurable Urgent Priority Targeted Incremental Core Qualitative Programmatic Performance Strategic Result Measure Goal Target Objective

  6. Definitions

  7. From Ends to Means RESULT or OUTCOME INDICATOR or BENCHMARK PERFORMANCE MEASURE Population Ends Performance Means

  8. Exercise • Safe Community • Crime Rate • Average Police response time • An educated workforce • Adult literacy rate • Families have jobs/income above the LICO • % families with jobs/income above the LICO • % of participants in job training who get jobs above LICO Result Indicator Performance Measure Result Indicator Result Indicator Performance Measure

  9. Tools for Choosing a Common Language

  10. Population Accountability For Whole Populations in a Geographic Area

  11. Georgia Policy Council forChildren & Families Results • Healthy Children • Children Ready for School • Children Succeeding in School • Strong Families • Self Sufficient Families

  12. Peel Counts...Community Investment Strategy: Investing for Resilience Priority Results • Seniors: Seniors are healthy, connected & functioning to their best ability • Persons with Disabilities: Persons with disabilities are fully included and reach their full potential • Violence & Abuse: Residents live free from violence & abuse, especially women & children • Mental Health: Persons living with meant illness (or at risk) are connected & thrive

  13. Peel Counts... • Newcomers & Immigrants: Newcomers & immigrants thrive & are fully included in community life • Families: Families have the ability to support & help one another succeed • Children & Youth: Children & Youth reach their full potential • Poverty: Residents experience less poverty, hunger & have access to affordable housing • Social Inclusion: Neighbourhoods have residents that are actively engaged & connected to their community

  14. City of London Strategic Plan 2011-2014 Results: A Strong Economy A Vibrant and Diverse Community A Green and Growing City A Sustainable Infrastructure A Caring Community

  15. Healthy Communities Partnership Haldimand & Norfolk

  16. Healthy Communities Partnership Haldimand & Norfolk Community Results • Children & Youth are Strong & Connected • Our Community is Safe • Our Community is Vibrant • Our Residents are Healthy • People are Connected

  17. Population Accountability Step 1: Identify the Population Question: What population are you concerned about?

  18. Population Accountability Step 2: Identify the Results Question: What are the conditions of well-being for the population you identified?

  19. Determining Indicators:The Leaky Roof Experience: Measure: Story Behind the baseline: Partners: What Works? Action Plan: Turning the Curve

  20. Getting from Talk to Action POPULATION RESULTS EXPERIENCE INDICATORS BASELINES ______________________ ______________________ Trend Turned Curve STORY BEHIND THE BASELINES PARTNERS WHAT WORKS CRITERIA STRATEGY & ACTION PLAN

  21. The 7 Population Accountability Questions • What are the quality of life conditions we want for the children, adults & families who live in our community? • What would these conditions look like if we could see them? • How can we measure these conditions? • How are we doing on the most important of these measures? • Who are the partners that have a role to play in doing better? • What works to do better, including no-cost & low-cost ideas? • What do we propose to do?

  22. Choosing Indicators Communication Power Does the indicator communicate to a broad range of audiences? Proxy Power Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Data Power Quality data available on a timely basis

  23. Choosing Indicators Worksheet

  24. Separating Indicators Primary Indicators 3-5 “Headline” Indicators What this result “means” to the community Meets the Public Square Test Secondary Indicators Everything else that is any good (nothing wasted!) Used later in the Story Behind the Curve Data Development Agenda New data Data in need of repair (quality, timeliness, etc.)

  25. The Matter of Baselines H OK? M L Turning the Curve History Forecast

  26. Alcohol-Related Traffic FatalitiesU.S. Total MADD

  27. Teen Pregnancy Rates, 1990-1994 Tillamook County, Oregon

  28. Developmental Vulnerability at Age 5% of Children Below the Most Vulnerable Cut-Point on 2 or More EDI Domains Haldimand & Norfolk Regional Best Start Network

  29. Exercise #1Turn the Curve: Population Well-Being Starting Points (5 minutes) Timekeeper & reporter Geographic area Two hats (yours plus partner’s) Baseline (10 minutes) Pick a quality of life result or indicator curve to turn Forecast (to 2013) – ok or not ok? Story behind the baseline (15 minutes) Causes & forces at work Information & research agenda part 1 – causes What works? (What would ittake?) What could work to do better? Each partners contribution No-cost/low-cost ideas Information & research agenda part 2 – what works Report – convert notes to one page

  30. Performance Accountability For Programs, Agencies & Services Systems

  31. “Allperformance measures that have ever existed for any program in the history of the universe involve answering two sets of interlocking questions.”

  32. Performance Measures

  33. Performance Measures

  34. Performance Measures EFFORT EFFECT

  35. Performance Measures

  36. Performance Measures Is anyone better off?

  37. Education Is anyone better off?

  38. Pediatric Practice Is anyone better off?

  39. Not All Performance Measures are Created Equal How well did we do it? LEAST Important Also very important Is anyone better off? MOST Important

  40. The Matter of Control How well did we do it? MOST Control Is anyone better off? LEAST Control Partnerships needed to improve performance

  41. The Matter of Use • The first purpose of performance measurement is to improve performance • Avoid the performance measurement punishment trap • Create a healthy organizational environment • Start small • Build bottom-up & top-down simultaneously

  42. Comparing Performance • To Ourselves First– Can we do better than our own history? • To Others– When it is fair apples/apples comparison • To Standards– When we know what good performance is Reward? Punish?

  43. The Matter of Baselines Create targets only when they are FAIR + USEFUL Goal Line Target or Standard Avoid publicly declaring targets year by year if possible Instead: Count anything better than baseline as progress Your Baseline

  44. Choosing Headline Measures & Data Development Agenda #1 Headline Is anyone better off? #1 DDA

  45. Separating the Wheat from the Chaff Is anyone better off?

  46. Getting from Talk to Action CUSTOMERS PERFORMANCEMEASURESBASELINES How much did we do? How well did we do it? Is anyone better off? Trend Turned Curve STORYBEHINDTHEBASELINES PARTNERS WHATWORKS CRITERIA STRATEGY & ACTIONPLAN

  47. The 7 Performance Accountability Questions • Who are our customers? • How can we measure if our customers are better off? • How can we measure if we are delivering services well? • How are we doing on the most important of these measures? • Who are the partners that have a role to play in doing better? • What works to do better, including no-cost & low-cost ideas? • What do we propose to do?

  48. Exercise #2Turn the Curve: Program Performance Starting Points (5 minutes) Timekeeper & reporter Geographic area Two hats (yours plus partner’s) Baseline (10 minutes) Choose 1 measure to work on – from the lower right quadrant Forecast (to 2013) – OK or not OK? Story behind the baseline (15 minutes) Causes & forces at work Information & research agenda part 1 – causes What works? (What would ittake?) What could work to do better? Each partners contribution No-cost/low-cost ideas Information & research agenda part 2 – what works Report – convert notes to one page

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