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On the CUSP: Stop CAUTI C7 Onboarding Webinar #5

On the CUSP: Stop CAUTI C7 Onboarding Webinar #5. Hospital Survey on Patient Safety (HSOPS) Training Lucy Koivisto Project Assistant Michigan Health & Hospital Association Keystone Center for Patient Safety & Quality January 8, 2014 and January 9, 2014. Agenda. Overview

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On the CUSP: Stop CAUTI C7 Onboarding Webinar #5

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  1. On the CUSP: Stop CAUTIC7 Onboarding Webinar #5 Hospital Survey on Patient Safety (HSOPS) Training Lucy Koivisto Project Assistant Michigan Health & Hospital Association Keystone Center for Patient Safety & Quality January 8, 2014 and January 9, 2014

  2. Agenda • Overview • Target Respondents • Timeline • Registration process • Completing the HSOPS • Use of previous survey results • Feedback reports

  3. HSOPS Overview • Created by the Agency for Healthcare Research and Quality (AHRQ) • Assesses patient safety issues regarding error and event reporting • Tracks changes in patient safety over time • Baseline – taken during the beginning of the project • To be administered in February 2014 • Follow-up – taken 15 months after the Baseline survey • To be administered in May 2015 • Evaluate impact of patient safety interventions

  4. HSOPS Overview • All HSOPS communications are sent via email to the Survey Coordinator identified during unit registration • Only one Survey Coordinator is allowed per unit • A response rate greater than or equal to 60% is ideal • Data is representative and valid • Takes approximately 10-15 minutes to complete

  5. HSOPS Overview • MHA Keystone staff to communicate directly with Survey Coordinators • Survey Coordinators communicate directly with unit staff regarding the survey • Notify unit staff of survey • Distribute survey link to unit staff and remind them to complete it • Share reports with unit staff

  6. Target Respondents • All types of staff on the unit • 100% of the staff that meet this criteria - Not just who you think will make time to take the survey • Staff that have worked in the unit for at least 4 weeks and approximately 20 hours per week for that unit • Physicians who admit 2 or more patients per month and spend at least 20% of their time on the unit

  7. Timeline • IMPORTANT: These dates only apply to units participating in Cohort 7, beginning data collection in January 2014.

  8. Pre-Notification Email • To be sent January 13, 2014 • Describes the purpose of the survey • Provides dates of survey administration • Provides HSOPS staff contact information

  9. Registration Email • To be sent January 20, 2014 • Provides registration link

  10. Registration Email • Provides test link http://www.CareCountsSurveyManager.org/HSOPS_ICUForm.aspx?&SurveyKey=Test

  11. Registration Process • Confirm contact information • Enter staff numbers by job type • All types of staff who work in the unit • Refer to “Target Respondents” slide • Check “Response Status Complete” box to confirm registration • Your unit’s live survey link will be invalid until registration is complete

  12. Confirming Contact Information Confirm Contact Change Contact

  13. Changing Contact Information

  14. Confirming Contact Information Enter Registration Information

  15. Due February 3, 2014 Pre-populated using Unit Bed Count provided during registration Enter the numbers of target respondents for each discipline You MUST check this box for your registration to be complete and for your survey to become active!!!!

  16. Registration Complete

  17. Completing the HSOPS • To be sent February 3, 2014 • Survey Coordinator may distribute the link to the rest of the staff via email or create a shortcut on a shared computer in the unit • Registration must be complete for the survey to be accessible

  18. Completing the HSOPS

  19. Completing the HSOPS

  20. Response Rate Updates • Sent 2-3 times per week while the live survey is open • Target response rate is at least 60%

  21. Use of Previous Survey Results • Results from previous surveys may be used if the following requirements are met: • Unit-level results are available • Survey was taken within the last 6 months • Multidisciplinary • Response rate of at least 60% • Survey level data (not summary data) provided in the required import file format • File format specifications available upon request

  22. Feedback Reports • State and Unit level reports will be provided 6 weeks after the close of the survey • To be sent by April 11, 2014 • Sent to the Survey Coordinator

  23. HSOPS Questions Lucy Koivisto Project Coordinator MHA Keystone Center lkoivisto@mha.org (517) 886-8228 Culture Survey culturesurvey@mha.org

  24. Your Feedback is Important Please complete this evaluation:CAUTI Onboarding Evaluation

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