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AMR Deployment Managing All That Data

AMR Deployment Managing All That Data. The Typical Process. Ship Meter. Remove Meter. Issue. Test Meter. Buy Meter. Install. Setup Account. Start Billing. The Typical Process – Affected Systems. Ship Update Inventory. Remove Update meter records & CIS. Issue Update Inventory.

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AMR Deployment Managing All That Data

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  1. AMR Deployment Managing All That Data

  2. The Typical Process Ship Meter Remove Meter Issue Test Meter Buy Meter Install Setup Account Start Billing

  3. The Typical Process – Affected Systems Ship Update Inventory Remove Update meter records & CIS Issue Update Inventory Test Update meter records Buy Update plant accounting and meter records Install Update CIS Start Billing Update CIS with readings monthly Setup Account Update CIS

  4. The Modified Process Retrofit AMR onto Meter Remove Meter Ship Meter Issue Test Meter & AMR Update AMR System Buy Meter & AMR Install Setup Account Start Billing

  5. The Modified Process – Affected Systems Remove Update meter records & CIS Retrofit Update meter records Ship Update Inventory Test Update meter records Issue Update Inventory Buy Update plant accounting and meter records Update AMR System Update Meter to AMR association Install Update CIS Start Billing Update CIS with readings monthly Setup Account Update CIS

  6. The Systems - Before Customer Relationship Management Meter Records System Inventory Management Customer Information System Work Order Management Route Management

  7. The Systems - After Customer Relationship Management Meter Records System Inventory Management Outsource System Customer Information System AMR System Work Order Management Route Management

  8. What happens during AMR Deployment? • Increased Throughput • Installing 1,000-5,000 meters per day • Retrofitting/testing 25,000 meters per month

  9. What happens during AMR Deployment? • More paperwork!!

  10. Adapting your logistics to high throughput You will be…

  11. Adapting your logistics to high throughput You will be… • Adding new steps to your process • Perform more testing • Performing more meter exchanges • Buying more equipment • Acquiring more warehouse space • Hiring more personnel • Qualifying and training

  12. How does this affect your data?

  13. How does this affect your data? • Increases the volume of.. • Data Entry • Batch process transactions • On-line System Demand • Error Rate

  14. How does this affect your data? • May expose… • Legacy system constraints • Limitations in system integration • System workarounds

  15. How does this affect your data? • Will Require… • New external system interfaces • New data content including… • AMR Inventory Information • Meter to AMR Marriage Information

  16. Dealing with the errors…

  17. Errors, what Errors? • Errors may be caused by… • Keystroke errors. They average 1 in 300 • Inadequate training • Incomplete processes • Lack of validation • High volume creates more errors… • 100 errors per month goes beyond 1000/month • An increase in the error rate • Compounding errors • More errors created by… • Changes in process • New data requirements • New personnel

  18. The Cost of Errors • Time.. • To correct errors • Lost by delays in processing • Money.. • The $$ to correct errors • Lost Revenue • Customer Satisfaction.. • Estimated Billing gets them upset • Back bills upset them even more

  19. Manage Those Errors or Fail! • You Must Evaluate the Total Process • Determine your weak links • Eliminate batch processes where possible • Eliminate workarounds • Catch errors at the source • Put validation data where it’s needed • Minimize key entry of data • Use barcodes or similar technology where possible

  20. Managing High Throughput…

  21. Managing High Throughput… Optimize the Infrastructure • Evaluate your metering requirements up front • Work with your vendors • Minimize equipment handling by… • Sample test all equipment • Drop shipping to cross docks • Coordinate your shop workforce with the field • Hire a 3rd party to do it all…

  22. Using Outsourcing Services Benefits • They provide a trained staff so there’s… • Reduced hiring costs • Reduced training costs • Reduced ramp up time • No temporary help needed • They provide facilities reducing space requirements • Reduced capital purchases on additional equipment • Experience in handling the high volume • Experience in costing these large projects

  23. Using Outsourcing Services Managing an Outsource Service • Audit for quality and performance by… • Sample testing meters and AMR • Perform Site Inspections • Manage the data interchange between companies • May include work order data • Meter test and retrofit data • Installable meter lists • Validation information

  24. Keep the Data Flowing.. • Evaluate your current systems and their limitations • Will they limit your throughput? • Are there built in limitations • Are there time constraints on processes • Will these limitations require system replacement? • Use batch or on-line processes? • Some techniques to consider… • Increase repeatability • Reduce transaction counts • Minimize transmission of data • Use a middleware solution to minimize changes

  25. The Systems – Another way Customer Relationship Management Meter Records System Inventory Management Customer Information System Outsource System Middleware Work Order Management Route Management AMR System

  26. In Conclusion… Things to Consider • Do we have the infrastructure to handle volume? • Can we handle the new data requirements? • Will my information systems support the new processes? • Will my processes support the volume and new requirements? • Do all my systems play nicely together? • Will the systems I invest in continue to support us after deployment?

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