NAVMED MPT&E Knowledge Management Program

1. NAVMED MPT&E Knowledge Management Program Navy Medicine Manpower, Personnel, Training and Education Command (NAVMED MPT&E)Knowledge Management Program(KMP)Presented by Reese OlgerDepartment Head For Knowledge Management

2. NAVMED MPT&E Knowledge Management Program What is Knowledge Management (KM)? • “The integration of people and processes, enabled by technology, to facilitate the exchange of operationally relevant information and expertise to increase organizational performance.” DON CIO.

3. Why do we do KM? Experience Time

4. How knowledge moves in a KM world Military Healthcare System Navy Medicine Premier Healthcare delivery Stronger organizational Knowledge The Command Stronger Command Knowledge The Work Center Stronger Work Center Knowledge Shared knowledge The Sailor Personal Knowledge The big picture gains clarity for everyone UNCLASSIFIED

5. NAVMED MPT&E Knowledge Management Program NAVMED MPT&E KMP • From the DON KM Strategy 2008-2009 • A networked world • functional knowledge exchange, learning, knowledge-sharing Communities of Practice • migration to a web-centric Naval environment • agile decision-making • workforce is trained and prepared for the challenges and opportunities of a network-centric world

6. NAVMED MPT&E Knowledge Management Program NAVMED MPT&E KMP Mission “Support Navy Medicine’s ability to sustain existing knowledge and incorporate new knowledge into education and practice.”

7. NAVMED MPT&E Knowledge Management Program Knowledge Management is not new! New Navy Old Navy

8. NAVMED MPT&E Knowledge Management Program KM Program Initiatives • Before / During / After Learning • Just-in-Time Training • Communities of Practice • Knowledge Base/Requirements • Enterprise-wide Portal Technologies

9. COP COP COP COP COP COP COP COP COP COP COP COP COP COP COP COP NAVMED MPT&E Knowledge Management Program The NonghaburraPath to Knowledge

10. NAVMED MPT&E Knowledge Management Program KM Performance Measure - Capabilities Maturity Model

11. Lessons Learned from the Field Navy Medicine Body of Knowledge Program Curriculum Program Graduates CoP Knowledge Stewards Prepare, Validate and Maintain Knowledge Assets NAVMED MPT&E Knowledge Management Program NAVMED MPT&EKnowledge Cycle New / Revised Medical Practice, Policy, & Procedures

12. NAVMED MPT&E Knowledge Management Program NAVMED MPT&EKMP - Before / During / After Learning • Powerful way for organizations to share and capture knowledge for reuse. • Requires no technology to perform: • Before – Peer assists/Advanced Situational Awareness. • During – After-Action Reviews or other periodically timed reviews of current activities. • After – Lessons learned or other reflective methods.

13. NAVMED MPT&E Knowledge Management Program Just In Time Knowledge • Specialized e-learning content available to users on demand. • Intended to be supplemental to credit coursework that is part of a curriculum, continuing education requirements, or certification. • Used to reinforce training or concepts, provide an immediate solution, or help with skills tune-up. • Not a replacement for formal Training – targeted information.

14. NAVMED MPT&E Knowledge Management Program NAVMED MPT&EKMP - Communities of Practice • Communities of practice identify and close knowledge gaps, transfer successful practices, and develop and perfect state-of-the-art processes. • Act as stewards over a particular domain of knowledge, developing knowledge nuggets that can be accessed by others. • Play a critical role in creating trusted knowledge.

15. NAVMED MPT&E Knowledge Management Program NAVMED MPT&EKMP - Knowledge Base/Requirements • Identify and establish access to knowledge created and captured from internal or external sources, stored in various formats. • Must have carefully constructed knowledge artifacts that are kept up to date; powerful search engines, and carefully designed content format and classification structure. • Knowledge is not limited to a document repository. The content must be extracted from the document and reformed into a knowledge artifact that is immediately accessible and useful to the organization. Accessible Activity Based Expert finders Relevant

16. NAVMED MPT&E Knowledge Management Program NAVMED MPT&EKMP - Enterprise-wide Portal Technologies • A knowledge portal is a specialized portal that provides a variety of knowledge sharing services for the organization. • Typically provides access to the knowledge base, chat rooms, forums, yellow pages, CoP sharing and collaboration sites and powerful search engines. • Can provide access to E-Learning and online classrooms.

17. How does KM fit into the Curriculum Life cycle? • Requirements Analysis • Design • Development • Implementation

18. NOMI San Diego MPT&E Portsmouth Great Lakes NAVMED MPT&E Knowledge Management Program NAVMED KMP Network • MPT&E KMP Program Staff • Local KMP Program Manager • Local Community of Practice Coordinator

19. Questions?

20. NAVMED MPT&E Knowledge Management Program NAVMED MPT&E KMP KMP Department Reese Olger Department Head Email reese.olger@med.navy.mil Phone (301) 319-4714 LT Corbin Reynolds Knowledge Manager Email corbin.reynolds@med.navy.mil Phone (301) 295-1767 DSN 295 Mr. Dennis Banks Knowledge Management Analyst Email dennis.banks@med.navy.mil Phone (301) 295-1686 DSN 295

21. Key Knowledge Processes • Creating knowledge • Capturing knowledge • Storing knowledge • Distributing knowledge • Sharing knowledge • Using knowledge • Evolving knowledge