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Branding: Building A Strong Asset – Your People!

Branding: Building A Strong Asset – Your People!. Baltimore PCC Education Seminar University of Baltimore March, 2009. Objectives. Define branding Build your team Brand your team Sell your brand Benefits of branding. How Strong is Your Brand?. “Don’t leave home without it.”.

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Branding: Building A Strong Asset – Your People!

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  1. Branding:Building A Strong Asset – Your People! Baltimore PCC Education Seminar University of Baltimore March, 2009

  2. Objectives • Define branding • Build your team • Brand your team • Sell your brand • Benefits of branding

  3. How Strong is Your Brand? “Don’t leave home without it.” “Fly the friendly skies.” “Zoom, Zoom!” “It’s the real thing!” “Melts in your mouth, not in your hands!” “Be all you can be.”

  4. Great Branding “Sticks”!

  5. Your Personal Brand… • …is how your peers, managers, partners, customers, and others use to describe you in their own minds. • This “picture” is created by others observing what you say AND what you consistently do.

  6. Plain and Simple: • “You aren’t defined by your job title and you aren’t confined by your job description. You are your brand. -Tom Peters • “A brand is what people say about you when you are NOT in the room.” -Jeff Bezos - Amazon

  7. Branding Your Biggest Asset Your people! • Training 1 new employee costs each company 35% of their annual salary in time and training efforts. -Gallup 2004 • Statistics have proven that 97% of employees leave managers and not companies. -Gallup 2004

  8. Team Members Job Titles Department Location Talents & Strengths Values & Beliefs Personal Experience Ability to Influence Ability to Execute Drive for Results Thinking Style Relationship Skills Leadership Branding:More than meets the eye!

  9. Building the Team • Select for Talent • Set Expectations • Focus on Strengths • Develop People

  10. Building the Department • Empower your team to use their knowledge and judgment to answer customer questions. • Grow and develop staff in their current roles. • Analyze the talent pool and identify staffing “holes”.

  11. Branding “Tricks of the Trade” • Department Procedure Manual • Company Mail Guide • Consistent Operation • Communication • Knowledge • Experience • Image

  12. Good Branding Creates: A Corporate Consultant! • Knowledgeable and experienced staff • Utilize technology and training • Understand the mailing industry • Professional organizations and publications • Meets the internal and external needs of the organization • Knows the impact and acts as a catalyst for change.

  13. Sell Your Brand • Communication • Industry Contacts • Internal Customers • Be the Change Agent! • Measure • Department Productivity • Impact of Change • Create Value and Tell EVERYONE!

  14. Remember: Your brand is defined everyday! • I’d love to help, but… • I plan to get to it when… • I should have some time next… • Next quarter I should….

  15. Understand Your Brand • Know your value • Others must understand the benefit of your involvement • Build trusting relationships • Be predictable

  16. Branding Habits • Timeliness • Keep your commitments • Complete the task • Practice common courtesy • Say please and thank you • Open a door • Smile

  17. Branding Benefits • Provides a credible, distinctive, and trustworthy image • Projects a compelling message • Creates focus in a fast-paced world

  18. Branding Next Step • Share knowledge and talents with team, management and industry colleagues • Helping is not a competition! • Identify common problems, goals and solutions • Acknowledge achievements of others • Introduce others into your business network

  19. You Make the Difference! Questions? Comments? Discussion?

  20. Dana McCormick Operations Manager Wells Fargo Home Mortgage 8480 Stagecoach Circle Frederick, MD 21701 240-586-6351 Dana.R.Mccormick@wellsfargo.com Thank You

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