Customer Overview

1. Customer Overview

2. Two Decades of Service Since 1996, WOW has established our business as a facilities-based provider grounded in superior service WOW! has received 14 JD Power & Associates awards plus numerous industry awards for services quality and recognition as Great Places To Work 1996 2001 2008 2012 2013 2014 • Established as Cable Overbuilder in Rocky Mountain region • Completes in-house CLEC telephony platform • Acquires Sigecomand enhanced data platforms • Acquires Knology cable systems • Adds Hosted VoIP, SIP, Data Center to portfolio • Acquires MI provider Broadstripe • WOW! awarded first Top ISP award • Acquires Bluemile Cloud and Datacenter • Adds fiber rings + POPs in Boston, NYC, Philadelphia. Ashuburn • Enhances core network with Alcatel • Receives MEF CE Professional Certifications • Expands Ethernet availability • Introduces flexible trunking for PRI and SIP • Acquires IL, OH next gen network from SBC • Divests Rocky Mountain Region • WOW! awarded first JD Power award • Launches HSD and first provider of tiered internet service 2

3. Native Service Areas

4. How our clients leverage WOW! SaaS Production Test/Dev Backup/DR Colocation Transport

5. Local Market and Network Routing Map • 42,000 route miles of local plant • MPLS capable • On-Net, Low Latency Cloud Services • 25+ carrier interconnects

6. What they say about WOW! Our award-winning Customer Care is where our customer comes first Service is at the core of WOW! • #1 Cable Provider 2007–2012 • #1 Internet Provider 2010–2012 • #1 Phone Provider 2010 • #1 Bundled Provider 2010, 2012 • 17 Awards in 13 years • ‘Best Places’ Awards • Colorado 2012 • Detroit 2008–2012, 2013 • Chicago 2011, 2012 • Cleveland 2011, 2012 • Columbus [OH] 2011, 2012, 2013 • Indiana 2011, 2012, 2013

7. Why Are We Different? At WOW!, we strive to consistently deliver the “WOW! Customer Experience” by delivering WHAT we promise, WHEN we promise, and to become the most trusted and consistent provider to our customers. Our company goals and our core values are in complete alignment. Our Core Values Respect Integrity Accountability Servanthood Courage

8. WOW! Service Overview From basic solutions to advanced, interconnected data environments, critical and integrated services • Cloud • Virtualization/IaaS • Storage • Backup and Disaster Recovery • Data Center and Colocation • Voice • Basic voice & POTS • Featured lines • SIP Trunks • PRI Trunks • Hosted VoIP • LD & 8xx services • Data • Ethernet • Hi-Speed Data • PON / VLAN • DIA • Wavelength • SLA-backed, 5M – 10Gbps

9. Who is WOW! Business 42,000 route miles of network 3,400+ employees MPLS based network infrastructure 8th Largest MSO in the US > 500,000 addressable business addresses (<300 ft of coax or 500 ft of fiber plant) ~45,000 Commercial Customers (Enterprises, Medical, Government and Education, SMB, Wireless, Wholesale) Geographically diverse / carrier neutral data centers (Columbus, OH; Tampa, FL,) 40,000 square feet of data center space under management Fast build intervals (Less that 10 days on average for COAX, Less than 30 days on average over Fiber) Major interconnect and peering points in major Eastern markets

10. What are WOW! Cloud Services Colocation Datacenter Colocation Cloud Infrastructure as a Service Cloud Recovery Backup/VMDR Advanced Network Services

11. WOW! Cloud Value Proposition Pay as you go model preserves organizations capital Ability to increase capacity dynamically to meet unpredictable growth Leverage the WOW’s last mile network for fast, affordable transport Leverage redundant Datacenters Enterprise service reliability and availability Secure dedicated Infrastructure 1 3 4 6 2 5

12. Cloud Service Layers People Client Device Internet / Network Layer Software as a Service Application Platform as a Service Database OS Typical DMARC Infrastructure as a Service Virtualization Server Network Datacenter SaaS PaaS IaaS

13. The Fifth Utility

14. How much time is spent on…..

15. WOW! enables the customer to…. Reduce or eliminate these Have a centralized support system to call for infrastructure help Roll out new applications in half the time Focus and spend more time on: Architecture Planning Streamlining and eliminating waste Accelerating IT

16. WOW! Cloud Services Colocation

17. Columbus DC Example • Carrier Neutral: • 32 Carriers available: • TWC, TWTelecom, Qwest, Sprint, Verizon, XO, • AT&T, CinBell, Oarnet, Cogent, L3, Windstream • Power Systems: • Dual Feeds • Redundant UPS Systems • Redundant Programmable automatic transfer switch • Entire site Transient Voltage Surge Suppression • 2,400 amp redundant DC A and B service • Standby Power Systems: • Redundant standby generators powers the entire facility: security, AC, DC and HVAC • Two days of runtime on full load, without refueling • Two hour response time specified in the refueling contracts • Environmental: • Thirteen 20 Ton HVAC units • Configured for N + 1 redundancy • Temperature maintained at 72 degrees F dry bulb ASRAE 1% • Non-condensing humidity maintained between 30% and 60% • Standby power provided in the event of long term power outage • Security: • 24/7/365 manned NOC on-site • All entry and exit points to the facility are monitored via CCTV • Remote monitoring and dispatch services • Triple-Threat (card-fingerprint-code) entry to data center • General Facility Overview: • Tier 3 Facility • 26,000 SF, Expandable to 52,000 SF • Access to local and long haul fiber networks • Located within the AT&T downtown zero mile loop • Roof rights with clear line of sight • PCI DSS - Payment Card Industry Data Security Std • SSAE 16 SOC II (Adding SOC I) • Facility Specifications • Enterprise Grade Network: • Six diverse internet providers leveraging BGP providing high availability and high capacity internet service • A variety of high availability network options • Provide connectivity to the majority of the domestic service providers all within our own network • VoIP, Internet, Metro and Long Haul Fiber available 17

18. WOW! Owned Facilities

19. WOW! Owned Facilities

20. Colocation Products Extras Remote Hands Monitoring – Customer Portal Rack and Stack NOC Services Operating System Patching Virus Protection and Management Layering with Cloud and Recovery products. Space Partial Cabinet – Up to 1/3 Cabinet Cabinet Cage Protected Power Services AC and DC Power Metered and Flat Rate Network All Legacy WOW Products Cross Connects Carrier Neutral Interconnect Advanced Network Services – L3 VPN, Redundant Internet via HSRP, DDOS Protection

21. Colocation - Space 42 RU (Rack Unit) Cabinets Individually Locking Partial Cabinet Access and Cage Space Hardened Datacenter Space Computer Room Environmental Controls Physical Security SSAE 16 - SOC 1 & 2 Compliant Controls Onsite Staff – Fully Monitored at all times Fully Redundant Power Solutions Rich Carrier Interconnect High Power Density Solutions 24/7 Unescorted Access to the sites

22. WOW! Cloud Services IaaS

23. WOW! IaaS Management View monitoring, billing, & alerting information Supported by over 200 OS’s Secure access to server instance Full self-service provisioning of datacenters forend user via portal drag-n-drop provision: compute network storage security

24. Infrastructure Overview • Top-tier Datacenters • Connectivity to over 220 Carriers • Carrier Neutral • Enterprise-Class Servers • High-Performance Storage • Redundant Infrastructure • Compliance Ready • Dynamic Scaling Managed Firewall MPLS Network CMH Data Center Storage -Performance – SSD Accelerated Compute Offerings -Virtual Private -Dedicated Private -On-Demand Virtual Data Replication TPA Data Center Backup Offering -RecoverCloud

25. WOW! Cloud Customer Example Internal Segment Filtering Firewall Internet Firewall DR DATACENTER 24 HOUR JOURNALED COPY OF ALL DATA ZERO RECONFIGURATION FAILOVER Atomic System Protection Router Cloud X-Connect Cloud X-Connect Internet MPLS Virtual Servers DMZ Cloud X-Connect DMZ SERVERS/ VPN APPLIANCE PRODUCTION VLANS WOW! Metro Market Cloud Edge Router CPU = As much as needed Memory = 994 GB RecoverCloud VMDR WOW! Cloud infrastructure across distances Storage Tiers -Performance 60TB Backup Offering Protect 60TB Customer Network

26. WOW! Cloud IaaS High Level Features • Software Based Network Appliances • Ability to bridge physical, premise, and cloud resources • Multi-geography cloud/network topologies via MPLS (L2 and L3) • API Access for customer provisioning • 20 GB per Host Network Bandwidth • Segmented Fault Domains for High Availability • PCI Compliant Design • 24/7 Resource Monitoring • 20 - 40 GB to Server, 80 - 160 GB bundles between switching • Tier 3 Datacenters • Robust Cloud Show Back on Customer Portal and Invoices • Over 200+ Supported Operating Systems x86 VMWare Based Hypervisor 4 TB Maximum Virtual HDD 75 Virtual HDD per VM 256 GB Max Memory for VM Flash Accelerated Storage Layer Self Service Portal via Vcloud Director Pay as you grow consumption model – hourly billing Snapshoting/Cloning/Templating Hot Memory, Virtual HDD, and CPU Additions Performance Protected Resources via DRS (Distributed Resource Scheduling) Dynamic VM Movement to avoid downtime (Storage and Computing) Unmetered CPU usage VLAN Segmentation (Frontside and Backside) DDOS Mitigation on Select Datacenters

27. IaaS Pricing Components Memory or RAM Storage or HDD Cloud Services Network/Cloud X-Connects Bolt-On’s

28. Competitive Analysis – Retail Pricing

29. WOW! Cloud Services Recovery – RecoverCloud VMDR

30. Roll Your Own Business Continuity • Redundant Datacenters over 100 miles apart • Matching Server Infrastructure at both locations • 1 to 10GB private transport • High-End Storage x2 • Replication Products • Virtualization licensing This list goes on …

31. WOW! RecoverCloud VMDR Columbus Datacenter Tampa Datacenter Non-disruptive data mobility between datacenters at distance Each Cloud Node is entirely self sufficient – no cascading failures

32. WOW! RecoverCloud VMDR – Prem to Cloud Protected Site WOW! DC vCenter Server vCenter Server VMDR Manager VMDR Manager ESX/ESXi APP APP APP APP WAN ESX/ESXi OS OS VM VM VM VM OS VM OS VM VM VM VM VM VM VM VM VM VM VMDR Appliance VMDR Appliance Bi-Direction One to Many VMFS VMFS

33. WOW! RecoverCloud VMDR Features Easy Button Failover of Computing Resource across distance along with: Internet Wide Area Network Connectivity Firewall Load balancing/etc. IP Addressing Doesn’t Change Completely Isolated but synchronized management plane preventing cross datacenter cascading failures Cloud-2-Cloud or Prem-2-Cloud Failover Topology Support Prem-2-Cloud support application consistent failover via VSS API. Can protect some or all of environment Up to 24 Hours or 1 TB of Changes, able to be rolled back in increments of minutes Can do an isolated failover test ensuring ability for restoration Backwards replication after failover, easy to get back to original site Supports VMWare environments and the corresponding supported OS’s. RPO/RTO of 5/30 Minutes – Typical Results of 5/15 Minutes.

34. WOW! Cloud Services Product Demonstration

35. WOW! Cloud Services Recovery – RecoverCloud Backup

36. Protect – RecoverCloud Backup Solutions • Onsite or offsite backup • Bare metal restore • Encrypted on customer premise • Regulatory compliant • Tape free WOW! enables your data to be protected from loss, damage, or corruption. With multiple remote backup target grids and an easy to implement and understand model, RecoverCloud is the cornerstone of any well planned data retention and protection strategy. Grid Backup On-Prem Backup solutions allow for flexibility in your operation Grid Backup – 4-5x faster than traditional backups while saving up to 95% of bandwidth More Efficient – Block level incremental features minimizes data written to disk or transferred over your network and Seeding available for larger data sets Flexible Restoration – Supports virtual and physical restoration environments Broad compatibility – Supporting Linux, Windows, OSXoperating systems; SQL, Exchange, Sharepoint, VSS, VMWare, NS Hyper-V platforms Easy to understand billing – RecoverCloud only billed on storage. No agent fees. *** Onsite appliances may be extra charge. LAN or WAN Off-Prem/ colo Cloud

37. WOW! Cloud Services WOW! Network Product Portfolio

38. Ethernet • 5 M – 10 Gbps • Quick turn up and scaling • Low latency MPLS platform • Strong SLAs • Alcatel core • VistaInsight monitoring capability WOW!’s Ethernet solution provides critical bandwidth to extend your network, add capacity, or replace legacy technology with an SLA-backed solution that makes both your network systems and IT team run smooth. Services are provided on WOW’s fiber network. ELAN E-Line E-Tree

39. PRI and Broadband Integrated Bundles • More data options • Quickly scalable • Partial to Full PRI Spans • Broadband access up to 50Mbps Integrating both Internet connectivity and ISDN-based voice services is available with speeds far superior to NxT1 and at prices that are equally impressive. WOW’s PRI & Broadband combinations can be configured in numerous ways to best fit your requirements Manage capital - maximize your existing PBX Multiple capacity options - partial and full PRI increments available Expandable - direct-dial phone numbers, easily add additional phone lines More bandwidth – No longer bound by NxT1 increments, download up to 50Mbps

40. Trunk Solutions • Multiple options • Highly configurable • Flexible • Scalable Benefit from a scalable solution that integrates with the technology you’ve installed already. Services are provided over WOW!’s local network. Progressive Architecture - WOW! Voice Trunking supports configuration options for either PRI or SIP. Voice Trunking can accommodate whichever your PBX requires Burstable – WOW! Voice Trunking can “burst” to better accommodate a sudden increase in call volume, such as seasonal increases and marketing campaigns Scalable – Whether you need 5 lines or 500, WOW! Voice Trunking can easily scale as your business needs change Survivable – Fail-over to an alternate trunk group or telephone number, electronic redundancy and 24/7 network monitoring gives your connection greater reliability, uptime, and security.

41. Broadband HSD • Robust solutions faster than DSL • Docsis 3.0 technology • Speeds to 50Mbps • PON and Ethernet solutions for growing needs Achieve faster internet connectivity and performancee without distance limitations common to DSL and with a level of customer service superior to other cable providers. Services are provided over WOW!’s local network. Service increments – 5/1 to 50/5 Mbps speed ranges available to support both lower speed applications and higher speed solutions IP options - Static and dynamic IP address options allow customers to select the right addressing for their needs Business email – email solutions provide customers with a choice in messaging, managed from any connected device Bundle discounts – Combine with business voice services to receive discounts on monthly fees

42. Voice Line Services • Efficient, customizable feature sets • Easily expandable • Long Distance options • Free directory listings Manage critical phone services with WOW!’s proven local platform, configured for simple 1FB-like applications to trunks for key and PBX systems. Auto attendant and long distance services provide a more effective platform for voice centric applications. Multiple packages and feature sets – Customize voice solutions for each station based on feature requirements Auto-Attendant - Provides for more effective front end routing, available as a stand alone solution Voice Mail – Multiple arrangements to suit your station and user requirements Long Distance – Unlimited, usage based and International options available Coordinated cutover – Managed cutover from current provider Bundle discounts – Combine with business Internet services to receive discounts on monthly fees

43. Hosted Voip • Give employees greater accessibility • Single location for messaging • Multiple handset options • Preserves capital • Intuitive user portal • Future proof Advanced, all-in-one Internet and phone solution with local support enables users to be more accessible, communicate better and preserve business capital with a future-proof solution. One Complete Low-Risk Solution – Cisco and Metaswitch certified and WOW! network provisioning assures high uptime, minimizes time required to manage your environment Seamless Professional Installation – Full installation and testing to ensure an optimal experience Simple Web Portal Management – Easy-to-use, allows you to manage your company account, and employees to manage their phone settings One Bill – Voice and internet applied to single invoice Cisco Phones – No maintenance, no-capital with options for functionally by work station , including reception sidecars Simple, Advanced Functionality – Voicemail-to-email, auto attendant, music on-hold, web portal, call manager, privacy defender, and click-to-dial No capital required – No special phone equipment to purchase, services provided in simple monthly recurring charges