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E-Business Activities at the University of California, Berkeley

E-Business Activities at the University of California, Berkeley. Barbara H. Morgan Director, Strategic Technology Planning Common Solutions Group Tucson, Arizona February 2, 2000. Terminology. E-Business E-Commerce B2B and B2C Enterprise Information Portal. Spring – Summer 1999.

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E-Business Activities at the University of California, Berkeley

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  1. E-Business Activitiesat the University of California, Berkeley Barbara H. Morgan Director, Strategic Technology Planning Common Solutions Group Tucson, Arizona February 2, 2000

  2. Terminology • E-Business • E-Commerce • B2B and B2C • Enterprise Information Portal

  3. Spring – Summer 1999 • Aggressive vendors visiting campus; departments negotiating independently • 60 units on campus already sell via credit card • Instructional Technology committee looking at “learning management systems” • Unusual leadership

  4. Fall 1999 • Chancellor concerned • E-Berkeley Working Group appointed • RFI written to find partner for selling campus goods & services • Paperless payment options explored • Purchasing Dept looks for B2B software • Controversy over notetaking companies’ online offerings

  5. Early 2000 • Working Group produces E-Business Issues paper • Interesting responses received for E-Commerce RFI • Existing notetaking vendor promises to go online • E-Business Implementation Task Force suggested • Most initiatives to be pushed through normal budget process

  6. Vision & Benefits • Protect and enhance our core values of teaching, learning, research, and public service. • Use new technologies to expand and improve services for students, faculty, staff, alumni, and campus communities. • Maximize operational efficiencies and user satisfaction through coordinated technological efforts in critical areas of e-business. • Give our community convenient and effective access to campus programs and services through strategic use of new technology. • Preserve and increase our competitive advantage.

  7. Four Portal Initiatives • Berkeley home page redesign • Learning management system • Directory of campus goods and services • Enterprise information portal

  8. Infrastructure Initiatives • Paperless payment processing • Authorization via LDAP • Authentication via Kerberos • Guidelines for departments

  9. Policy Issues • Commercialism • Privacy protection • Centralization vs. departmental autonomy • Expanded Berkeley community • Academic instruction • Intellectual property • Guidelines and standards are needed

  10. Strategic & Operational Direction Requirements for adapting the campus to this new working environment: • Define ownership of each E-Berkeley activity within existing administrative and academic structures • Assign responsibility to a new Implementation Task Force for initial ventures into the e-business world • Ensure broad representation in all deliberations given campus-wide implications

  11. Vendor Responses • RFI sent to more than 70 vendors • 16 responses • Surprisingly thorough responses • Freedom of RFI process

  12. Phase One Criteria • Easily maintained catalog of goods & services • Departments maintain own store in the mall • All major pieces of e-commerce software included • Interface to credit card authorization • Customer database maintained

  13. Phase One Criteria • Open software and security standards • Standard web application server • Interface to legacy / ERP systems • Clear vision • Cost / revenue considerations

  14. Vendors Responding • IBM • OpenMarket • Oracle / Student Online • PeopleSoft • SCT / BroadVision / Campus Pipeline • Sun

  15. Vendors Responding • GE Information Services / ENTIGO • Candle / Roma • zUniversity / KOZ • Compag • Jenzabar • PeopleSupport • Plumtree • Xuma • Walker

  16. Next Steps • Big cross-campus evaluation group for RFI • Trying to involve “anchor sites” for “mall” • Campuswide Implementation Task Force to be appointed • Budget initiatives

  17. Concerns • Multitudes of vendors and components • Churning market • Enormous amount to be learned • No obvious “owner” on campus • Faculty not properly involved

  18. Concerns • Need fast decision making • Need flexible thinking about future of university • Need to take some risks • Solutions expensive in dollars – or sell your soul to advertisers

  19. Web Site • E-Business Issues and RFI • http://campus.chance.berkeley.edu/eberkeley/eberkeley.html

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