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Facilitating Problem Solving

Facilitating Problem Solving. Empathetic listener……. Reinforce what the mentee is saying to you with statements such as: What I hear you saying is………….(repeat what they told you) It seems to me that you are feeling…….. So what you are saying is………

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Facilitating Problem Solving

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  1. Facilitating Problem Solving

  2. Empathetic listener…… • Reinforce what the mentee is saying to you with statements such as: • What I hear you saying is………….(repeat what they told you) • It seems to me that you are feeling…….. • So what you are saying is……… • Let me see if I understand what you are saying…..(repeat what they told you in paraphrase)

  3. Empathetic Listener….. • To help your mentee be better prepared to deal with the future problems that may arise, you can ask the following questions: • How can you prevent this from happening again? • What will you do if this occurs in the future? • What have you learned from this incident? • What are some benefits/drawbacks from this experience?

  4. Influencing Actions YOU, the Mentor, can influence the outcome of the meetee/s actions. The Mentor has the power to help change the behavior and/or help develop solutions to problems

  5. The KEY to helping out Five KEY things you will want to do: • Be an empathetic listener • Examine other perspectives • Generate solutions • Evaluate solutions • Develop a plan for carrying out the solution

  6. Questions to Help you Out. • Empathetic Listener- reinforce what your mentee is telling you. • What I hear you saying is.. • It seems to me that you are feeling… • So what your saying is.. • Let me see if I understand what you are saying.. • Examine other perspectives • Tell me what you think the other person is thinking about this incident • How do you think the other person is feeling? • What do you think caused this person to act this way? • How is this affecting the other person?

  7. More helpful tools… • Generate a Solution • How do you see this situation being resolved? • What are you willing to give to resolve the problem? • What do you want from the other person? • What are you willing to give up if the other person give you what you want? • Evaluate Solutions • Which of these ideas for a solution do you think the other person will accept? • Of the solutions you’ve come up with, which do you think is the most fair? • Develop a plan • When, where, and how will you talk with this person? • If talking with this person does not work, what will you do?

  8. Motivational Strategies What do you see as ways to motivate you mentee to open up to you? What are some suggestions you have?

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