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SBIA Feedback Tool & Cartesian Questions

Jane Veart January 2014. SBIA Feedback Tool & Cartesian Questions. Two most common coaching conversations that I have…. I need to give someone some difficult feedback. I’m struggling to make a decision. SBIA feedback tool. Situation Behaviour Impact Action

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SBIA Feedback Tool & Cartesian Questions

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  1. Jane Veart January 2014 SBIA Feedback Tool & Cartesian Questions

  2. Two most common coaching conversations that I have… • I need to give someone some difficult feedback. • I’m struggling to make a decision.

  3. SBIA feedback tool • Situation • Behaviour • Impact • Action This can be used for both positive feedback and developmental feedback.

  4. Why use a tool to give feedback? • The tool helps you avoid making assumptions that may be incorrect. • People will understand exactly what it is that you are commenting on and why. • Feedback needs to be specific.

  5. Situation Start by being clear about the situation… “ In our team meeting this morning when we were discussing X…” or “Yesterday in your presentation to the board…”

  6. Behaviour Next describe the behaviour you observed (not any conclusions you have drawn from it). • “In our team meeting this morning when we were discussing X, you talked over me several times when I was giving my view” Or • “Yesterday in your presentation to the board, I noticed calculation errors in your data and you were unsure about three of the slides…”

  7. Impact Next explain the impacttheir behaviour has had on you or others… • “…you talked over me several times when I was giving my view on X. I felt unvalued and that my opinions didn’t matter.” • “…I noticed calculation errors in your data and you were unsure about three of the slides. I felt embarrassed because the entire board was there. I'm worried that this has affected the reputation of our team."

  8. Action At this point you need to allow the person time to take in what you’re saying and respond. Finally discuss what they could do to change this behaviour in the future: • “….In our next meeting it would be good if you can allow me to finish what I am saying before you give your views”. • If their behaviour had a positive impact, explore how they can build on this.

  9. 3 C’s: Cool, Calm, Collected

  10. Cartesian Questions Four simple questions which can be used… • When a coachee has a difficult decision to make. • When a coachee is procrastination about doing something. • In the GROW model when you are checking the options back to reality. Can be used very obviously (i.e. with a “worksheet”) or very subtly by the coach in their questions.

  11. Decisions,Decisions, Decisions!

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