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The Truth :

The Truth :. Are you 1 of the 9 out of 10 dealers losing up to 10 deals every month?. We can help your dealership turn lost Internet lead opportunities into sales!. Introducing:. Dealer Challenges:.

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The Truth :

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Presentation Transcript

  1. The Truth: • Are you 1 of the 9 out of 10 dealers losing up to 10 deals every month? • We can help your dealership turn lost Internet lead opportunities into sales!

  2. Introducing:

  3. Dealer Challenges: • JD Power studies now show that nearly 3 out of 4 customers shop online before visiting the showroom • Yahoo estimates over 300 websites give web users a venue to car pricing • 74 percent of dealers are not responding within 6 hours

  4. JD Power’s Nationwide Survey Of Dealership Internet Inquiry Responses: • 15% of all dealerships never respond at all • 15% take 3 days or longer • 13% take 2 to 3 days • 31% take 6 to 24 hours • 18% respond within 1 to 6 hrs • 8% respond within 1 hour • Based on these statistics 74% of dealerships take longer than six hours to respond to customers

  5. Communication With The Internet Customer: • According to JD Power, 87% of those who use the Internet want to use e-mail as their primary mode of communication with the dealer. • Statistics from Auto Retailing on The Web show that the average person submits six email purchase requests to various dealerships or online services.

  6. Answer New, Used, Parts and Service leads in under 2 hours Reduce dealership operational costs Provide Internet coverage for dealerships before, during and after hours of operation Improve the quality and consistency of the dealership email responses Provide real time on-line reporting for every lead Help dealers sell more vehicles AutoILM’s Objectives

  7. AutoILM Provides The Answers… • Provide accurate price quotes in two hours or less! (Avg. 40 Minutes) • Hours of coverage: 8 am to Midnight M-F Sat. & Sun. 9am to 7:30pm • Perform 30 day follow up phone / email campaign to set appointments • Send 5 day follow up survey • Provide detailed management reports for the dealer

  8. How Does AutoILM Work? Dealership gets request Customer sends price request AutoILM gets request Dealership receives a copy of the AutoILM price quote and makes follow up call to customer. AutoILM builds vehicle as specified on the request, adds dealer mark up and simultaneously sends price quote to the dealer and customer. Customer receives itemized price quote with dealer contact in less than 2 hours.

  9. Dealer Completes AutoILM Pricing Guide

  10. Customized New & Used Price Quote Templates • ILM can use existing dealership email responses • ILM can assist dealership with customizing new email responses

  11. Customized Parts & Service Quote Templates • Email Templates for confirming service appointments and parts pricing and availability

  12. Web Access Detailed Reports Provide Charts that Shows Monthly Lead Volume and Average Response Time Provide Chart that Shows Percent of Leads by Type.

  13. More Follow Up Means More Sales! Several studies as purported by Autobytel show that 80% of sales are made after the 5th contact.

  14. Follow Up & Appointments ILM’s 30 day follow up program includes: A phone specialist who contacts Internet customers directly to set an appointment A customized 30 day follow up email campaign

  15. Appointment List Available Online

  16. AutoILM Helps Make the Calls to Set Up the Sales • After 24 hours an email is sent to ensure customer received the Price Quote • AutoILM attempts to contact the customer by phone for six consecutive days or until the customer is reached • If AutoILM cannot contact the customer by phone, 3 follow up emails are sent the first week, and 4 additional emails are sent over the next 3 weeks

  17. AutoILM Helps Make the Calls to Set Up the Sales • Customer comments and appointments are entered into the AutoILM Website for dealership review • Customers who haven’t responded to contact attempts receive a final courtesy email on the 30th day

  18. Cost vs. Revenue by Lead Volume (Based on 12% Closed at only $750 gross)

  19. All Incoming Sales, Parts and Service Inquiries are Answered within Two Hours. CSI scores increase due to complete and professional response. Hours of coverage exceed dealership hours. Free up Sales Manager’s time Reduces dealership staffing requirements and overhead Follow up system keeps sales from “falling through the cracks” More sales result in more PROFIT Summary of AutoILM Benefits…

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