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When Two Become Three

When Two Become Three. Adding Staff to E-Resource Management. Carolyn DeLuca Electronic Resources Librarian. Dani Roach Head of Serials & Electronic Resource Acquisitions. Kari Petryszyn Electronic Resources Management Specialist. Who we are. Agenda.

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When Two Become Three

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  1. When Two Become Three Adding Staff to E-Resource Management Carolyn DeLuca Electronic Resources Librarian Dani Roach Head of Serials & Electronic Resource Acquisitions • Kari Petryszyn • Electronic Resources Management Specialist

  2. Who we are 2011 ER&L

  3. Agenda • Bedazzle you with our riveting story • Offer tips, tricks, and takeaways for staffing • Explore both decentralized and centralized e-resource management • Share customizable processes and documentation • Q & A Watch for 2011 ER&L

  4. How we got here: People FY 2004 FY 2010 • Students • Library Staff • Gate Count(typical week in Fall) • 8,247 • 40.59 FTE • 12,729 • 9,022 • 39.44 FTE • 21,587 2011 ER&L

  5. How we got here: Services FY 2004 FY 2010 • Hours open • ILL • Circulation • 96 • 23,499 • 182,289 • 110 • 29,281 • 127,108 2011 ER&L

  6. How we got here: Resources FY 2004 FY 2010 • Print serials • Online serials & databases • Print subscriptions • E-journal titles accessed • $639,323 • $350,513 • 4,012 • 16,077 • $350,146 • $992,302 • 1,657 • 44,791 2011 ER&L

  7. Where are we headed? 2011 ER&L

  8. Illustrate your story 2011 ER&L

  9. Watch for trends 2011 ER&L

  10. Decentralized management 2011 ER&L

  11. How does decentralization work? http://www.flickr.com/photos/fatguyinalittlecoat/2909850055/ 2011 ER&L

  12. Who does what? Start with an existing wheel… and make it your own. 2011 ER&L

  13. Then e-books happened… 2011 ER&L

  14. Roles and responsibilities revised 2011 ER&L

  15. The message • Speak your leaders’ language • Present digestible sound bites • Compare to management of print • Invite your director to a departmental meeting. • Follow the money. 2011 ER&L

  16. Truthiness • Give managers numbers AND stories. 70/30 2011 ER&L

  17. The event Spring 2010 2004 Spring 2010

  18. The opportunity • Repurpose a position. • Create your own opportunity. 2011 ER&L

  19. The creation 2011 ER&L

  20. The creation 2011 ER&L

  21. Competing visions 2011 ER&L

  22. Centralized management 2011 ER&L

  23. Hiring • Fit just as critical as job skills • Temperament for the dynamic landscape of e-resources • Customer-focused • Team player that will work independently • Consider how the new person will affect the team and the other players. 2011 ER&L

  24. She’s here • Background training • Indoctrination • Baptism by fire 2011 ER&L

  25. Training 2011 ER&L

  26. Tools and strategies • IM • Online tutorials from vendors • Webinars from providers • Meetings with other library staff • Mix training styles • Roles and responsibilities chart • Have new employees meet individually with key departments and staff. • Use vendor provided training materials. 2011 ER&L

  27. Revise it again! 2011 ER&L

  28. What we’ve improved • Communications • Internal • External • Statistics gathering • Fleshing out ERMS • Knowledge base accuracy • Documentation and procedures • Support to liaisons • Add tangibles to your stories and numbers. 2011 ER&L

  29. The unexpected outcomes • Effect of new eyes, fresh energy, and enthusiasm • New projects that weren’t on our list • Broadened e-resources’ reach • Someone to see the whole picture • Freed up staff to work on other big picture projects 2011 ER&L

  30. What we could have done differently • Created an ERM department • Hired a librarian • Hired someone with more familiarity with certain tools • Hired a front-end person instead of a back-end • Grown scope of e-content • Increase or decrease other library staff responsibilities as they pertain to ERM • Hired web assistant/mini-programmer • Waited 2011 ER&L

  31. Gather your numbers and stories—create your anthology • Chart who is doing what • Share the whole picture with all stakeholders • Consider dividing the work differently • Revise chart and keep up to date • Take advantage of, or create your own, opportunity UST LibGuides: "When Two Become Three" presentation documents 2004 DFL ERMI Report 2011 ER&L

  32. Carolyn DeLuca cjdeluca@stthomas.edu Dani Roach dlroach@stthomas.edu Kari Petryszyn petr6411@stthomas.edu 2011 ER&L

  33. 2011 ER&L

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