Business Role Plays 4

1. Business Role Plays 4

2. Deliveries and Suppliers Susan: Doug, can I talk with you for a moment? Doug: What can I do for you Susan? Susan: I'm concerned about the delays we're experiencing with some of our suppliers.  Doug: We're doing everything to get back on schedule. Susan: Could you give me an approximate timeline? Doug: A number of deliveries are arriving tomorrow. Unfortunately, this time of year is often troublesome. Susan: That's not good. We can't make excuses to our clients. Are all shipments affected?  Doug: No, but it is summer and some companies are cutting back until September. Susan: Where are most of our suppliers located? Doug: Well, most of them are in China, but there are a few in California.

3. Susan: How does that affect deliveries? Doug: Well, there are weather delays and shipment delays due to reduced production. Sometimes, larger packages are delayed because of a bottleneck at the distribution point. Susan: Is there any way around these delays? Doug: Well, we often work with delivery services such as UPS, Fed ex or DHL for our most urgent shipping. They guarantee door-to-door deliveries within 48 hours.

4. Key Vocabulary 1. To get back on schedule 2. Timeline 3. To cut back 4. To make excuses 5. Increased / reduced production  6. Bottom line 7. Bottleneck 8. Distribution point 9. To cut into

5. Comprehension 1. Why is Susan concerned? a) They're delaying shipments to suppliers b) They're experiencing delays from suppliers c) They're back on schedule 2. What are they doing? a) Trying to get back on schedule b) Not worrying about the problem c) Taking legal action against the suppliers 3. Which excuse does Doug give? a) That the suppliers are unreliable b) That the time is year is often troublesome c) That they changed suppliers

6. 1. Why is Susan concerned? a) They're delaying shipments to suppliers b) They're experiencing delays from suppliers c) They're back on schedule 2. What are they doing? a) Trying to get back on schedule b) Not worrying about the problem c) Taking legal action against the suppliers 3. Which excuse does Doug give? a) That the suppliers are unreliable b) That the time is year is often troublesome c) That they changed suppliers

7. 4. Where are most of the suppliers located? a) In California b) In Japan c) In China 5. Which is NOT a reason given for the delays? a) Weather delays b) Reduced production c) Payment difficulties 6. How do they sometimes resolve these problems? a) They change suppliers b) They use delivery services c) They manufacture their own products

8. 4. Where are most of the suppliers located? a) In California b) In Japan c) In China 5. Which is NOT a reason given for the delays? a) Weather delays b) Reduced production c) Payment difficulties 6. How do they sometimes resolve these problems? a) They change suppliers b) They use delivery services c) They manufacture their own products

9. Taking a Message Receptionist: Jason Wine Importers. Good Morning. How can I help you? Caller: Could I speak to Mr. Adams, please? Receptionist: Who's calling please? Caller: This is Anna Beare. Receptionist: Sorry, I didn't catch your name.  Caller: Anna Beare. That's B E A R E Receptionist: Thank you. And where are you calling from? Caller: Sun Soaked Vineyards Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold? Caller: Could I leave a message?

10. Receptionist: Certainly.  Caller: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday. Receptionist: Certainly. Caller: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday. Receptionist: Shipment delayed … arriving next Monday. Caller: Yes, and could you ask him to call me back when the shipment arrives? Receptionist: Certainly. Could you give me your number please? Caller: Yes, it's 503-589-9087 Receptionist: That's 503-589-9087 Caller: Yes, that's right. Thanks for your help. Goodbye Receptionist: Goodbye.

11. Vocabulary 1. To catch a person's name 2. To be busy / to be engaged 3. To hold the line 4. To leave a message 5. Shipment 6. To postpone 7. To be delayed 8. To call someone back

12. 1. Which company does the caller represent? a. Jason Wine Importers b. Sun Soaked Vineyards c. Beare consulting 2. Is the caller able to complete her task? a) Yes, she speaks with Mr. Adams b) No, she hangs up c) No, but she leaves a message 3. Which information does the caller wish to leave? a) That they haven't received their shipment yet b) That there is a short delay in the shipment c) That the wine was of poor quality.

13. 1. Which company does the caller represent? a. Jason Wine Importers b. Sun Soaked Vineyards c. Beare consulting 2. Is the caller able to complete her task? a) Yes, she speaks with Mr. Adams b) No, she hangs up c) No, but she leaves a message 3. Which information does the caller wish to leave? a) That they haven't received their shipment yet b) That there is a short delay in the shipment c) That the wine was of poor quality.

14. 4. What other information does the receptionist ask for? a) The time of day b) The caller's telephone number c) They type of wine shipped 5. Who would the caller like to speak to? a) The receptionist b) Anna Beare c) Mr. Adams

15. 4. What other information does the receptionist ask for? a) The time of day b) The caller's telephone number c) They type of wine shipped 5. Who would the caller like to speak to? a) The receptionist b) Anna Beare c) Mr. Adams

16. Funds Transfer and Deposits Maria: Alice, have you transferred the funds to the Anderson account yet? Alice: No, I haven't done that yet. Maria: Good, there are a few changes we need to make.  Alice: Really? It's good I haven't had a chance to go to the bank yet. What has been changed? Maria: They've asked to how the funds transferred into three different accounts. Here's the updated information. Alice: This looks more complicated. Maria: It's not that difficult. Just take along the account numbers, amounts and payment scheme to the bank with you. Alice: Am I authorized to make these changes? Maria: I can call ahead and let them know. Here's the PIN number in any case. Alice: Is there anything else I need to do?

17. Maria: Yes, could you make these deposits when you go.  Alice: Certainly, which accounts do you want to use. Maria: Deposit the checks into our savings account. Put the cash into checking  Alice: OK, I'll probably leave in about a half an hour.

18. Key Vocabulary 1. To transfer funds 2. Updated 3. Complicated 4. Payment scheme 5. To be authorized to do something 6. To call ahead 7. PIN number

19. 1. Alice has transferred the funds to the Anderson account. a) True b) False 2. The transfers need to be done as planned before. a) True b) False 3. The funds need to be transferred into three separate accounts. a) True b) False

20. 1. Alice has transferred the funds to the Anderson account. a) True b) False 2. The transfers need to be done as planned before. a) True b) False 3. The funds need to be transferred into three separate accounts. a) True b) False

21. 4. Maria will call the bank to authorize Alice to make the changes. a) True b) False 5. Maria would also like Alice to make some deposits when she goes. a) True d) False

22. 4. Maria will call the bank to authorize Alice to make the changes. a) True b) False 5. Maria would also like Alice to make some deposits when she goes. a) True d) False

23. Directions to a Meeting Mark: Linda, do you know how to get to Daniels Co.? I've never been there before. Heather: Are you driving or taking the subway? Mark: The subway. Heather: Right. Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue. Mark: Just a moment, let me write this down!  Heather: Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Got it? Mark: Yes, thanks. Now, once I get to Times Square, which train do I take? Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.

24. Mark: Can you repeat that? Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue. Mark: Thanks Heather. How long does it take? Heather: It takes about a half an hour. When is your meeting? Mark: It's at nine. I'll leave at eight-thirty. Heather: That's a busy time of day. You should leave at eight. Mark: OK. Thanks Heather. Heather: No problem.

25. Key Vocabulary 1. To get to somewhere 2. To take the subway 3. To change to another train 4. to go across town 5. To get off 6. To go above ground 7. To walk north / south / west / east 8. To take time 9. A busy time of day

26. Comprehension 1. How is Mark going to the meeting? a) By taxi b) On foot c) Subway 2. Which subway station does he get on the subway at? a) West 72nd street b) Times Square c) Grand Central station 3. Which station does he want to arrive at? a) West 72nd street b) Grand Central station c) Times Square

27. 1. How is Mark going to the meeting? a) By taxi b) On foot c) Subway 2. Which subway station does he get on the subway at? a) West 72nd street b) Times Square c) Grand Central station 3. Which station does he want to arrive at? a) West 72nd street b) Grand Central station c) Times Square

28. 4. Where does he transfer subway trains? a) West 72nd street b) Times Square c) Grand Central Station 5. How long does it take to get there? a) 10 minutes b) About thirty minutes c) An hour 6. Why should Mark leave early? a) Because he doesn't have directions b) Because he's going on foot c) Because it's a busy time of day

29. 4. Where does he transfer subway trains? a) West 72nd street b) Times Square c) Grand Central Station 5. How long does it take to get there? a) 10 minutes b) About thirty minutes c) An hour 6. Why should Mark leave early? a) Because he doesn't have directions b) Because he's going on foot c) Because it's a busy time of day