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Robin, an Empathic Virtual Buddy for Social Support

Robin, an Empathic Virtual Buddy for Social Support. This is Robin. . Robin provides emotional support and practical advice to victims of cyberbullying . Robin is able to display different facial expressions.

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Robin, an Empathic Virtual Buddy for Social Support

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  1. Robin,anEmpathic Virtual Buddy forSocial Support

  2. This is Robin. Robin provides emotional support and practical advice to victims of cyberbullying.

  3. Robin is able to display different facial expressions. This image represents Robin.

  4. For example, Content Happy Angry Frustrated Sad Surprised

  5. This window shows the message history.

  6. The user communicates with Robin by selecting pre-defined response options.

  7. In order to understand, comfort and suggest actions to the user, Robin combines a conversation and an emotion model.

  8. Conversation model 5 1 2 3 4 The conversation model specifies that the conversation consists of 5 phases.

  9. Conversation model 5 1 2 3 4 • Coping future • Advice • Hello • Conversationobjective • Bye • Event • Emotional state • Coping current It also specifies the topics that are discussed during each phase.

  10. Emotion model The emotion model determines when Robin expresses sympathy, encouragement or compliments the user.

  11. Emotion model It is based on the OCC model.

  12. Emotion model Response options are interpreted as actions or events.

  13. Emotion model An action or event triggers an OCC emotion type.

  14. Emotion model This emotion type is added to the current emotional state.

  15. Emotion model And subsequently expressed both verbally and nonverbally.

  16. Emotion model Not all response options trigger emotions.

  17. Emotion model If a response option does not trigger an emotion, the current emotional state is decayed to neutral.

  18. Emotion model Next, the facial expression is updated to reflect the current emotional state.

  19. Now, back to Robin…

  20. Imagine you are Tom, a 14 year old that likes to talk to people via Instant Messaging (IM). You’ve just added a new contact and then the following happens…

  21. If you feel upset, you can talk to Robin.

  22. Robin greets the user Phase 1: Welcome

  23. Robin asks questions The user answers Phase 2: Gather information

  24. Robin asks: how are you being bullied? The user answers: I’m being called names

  25. The user answers: I’m being called names ‘Being called names’ is an undesirable event.

  26. The user answers: I’m being called names ‘Being called names’ is an undesirable event. I focus on the consequences for Tom.

  27. The user answers: I’m being called names ‘Being called names’ is an undesirable event. I focus on the consequences for Tom. I feel sorry for Tom. The virtual buddy decides to express sympathy.

  28. Robin changes its facial expression to sad The virtual buddy decides to express sympathy.

  29. Robin changes its facial expression to sad And says: I’m sorry you’re being called names! The virtual buddy decides to express sympathy.

  30. As he asks the next question,

  31. Robin’s emotional state decays to neutral

  32. The conversation continues

  33. The conversation continues and at appropriate times Robin expresses emotions both verbally and nonverbally.

  34. Robin is happy, because the user said he stood up to the bully Therefore, it compliments the user

  35. Robin expresses sympathy, because standing up to the bully didn’t stop the bullying

  36. Robin asks how it can help the user The response options are: ‘I want to tell my story’ and ‘I want tips’ Phase 3: Conversation objective

  37. Robin asks how it can help the user The user selects ‘I want tips’ Phase 3: Conversation objective

  38. Robin suggests actions to deal with the bullying Phase 4: Advice

  39. And asks the user to choose the one he likes best Phase 4: Advice

  40. The user selects one of the options Phase 4: Advice

  41. And Robin comments on this option

  42. Next, Robin introduces the tips This is the first tip The user has to confirm each tip by clicking ‘okay’

  43. The next tip (‘block the contact on MSN’) requires technical know-how So, after the user confirms the tip

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