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Communication

Communication. What is Communication? Communication Styles Communication Spectrum. Components of Communication. Communication The exchange of thoughts, messages or information by speech, signals, writing or behaviors Hearing

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Communication

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  1. Communication • What is Communication? • Communication Styles • Communication Spectrum Susan Bock Solutions 2007

  2. Components of Communication • Communication • The exchange of thoughts, messages or information by speech, signals, writing or behaviors • Hearing • The physical ability to accept and transmit sound waves from the eardrum to the brain • Listening • The ability to put meaning to the transmission • Understanding • The ability to integrate the meaning of the message Susan Bock Solutions 2007

  3. What is communication? • Why do we engage in communication? • What do we communicate? • How do we communicate? Susan Bock Solutions 2007

  4. Why do we communicate? Information Relation Persuasion Action Susan Bock Solutions 2007

  5. What do we communicate? Opinions Beliefs/Values/Convictions Knowledge Feelings Perspective Susan Bock Solutions 2007

  6. Methods of communication • Written format • Letters, email, notes, newspaper, journals, magazines • Verbal • Face to face, phone/voice mail • Expressions and gestures Susan Bock Solutions 2007

  7. Communication • What is Communication? • Communication Styles • Communication Spectrum Susan Bock Solutions 2007

  8. Self Assessment Communicating well is the key to success. Susan Bock Solutions 2007

  9. Communication Styles • Body Language • Speaking Style • Expectations • Focus Susan Bock Solutions 2007

  10. BODY LANGUAGEKinesics • Gestures • Facial Expressions • Movement • Sitting • Body Angles • Posture • Energy and Enthusiasm • Breathing • Eye Contact Susan Bock Solutions 2007

  11. Expressions and Gestures Susan Bock Solutions 2007

  12. Communication Styles • Body Language • Speaking Style • Expectations • Focus Susan Bock Solutions 2007

  13. VOICE QUALITYVocal Paralanguage • Pitch • Speed • Tone • Accent • Inflection • Enunciation • Pronunciation • Volume • Grammar and Vocabulary • Indications with the Listener • Emotional Sate • Energy and Enthusiasm Susan Bock Solutions 2007

  14. Communication Styles 3 second or 10 second Susan Bock Solutions 2007

  15. Communication Styles • Body Language • Speaking Style • Expectations • Focus Susan Bock Solutions 2007

  16. The Unspoken Thoughts Susan Bock Solutions 2007

  17. Communication Styles • Body Language • Speaking Style • Expectations • Focus Susan Bock Solutions 2007

  18. Communication Roles • Speaker • Listener • Observer Susan Bock Solutions 2007

  19. Competition for Focus • Numerous studies have validated: 7% is the actual words 38% is voice 55% is body • Average person’s speech/dialogue pattern is 120-145 words per minute. • On average, we comprehend 165 words per minute • The average brain “thinks” at 1,200 word per minute • Average person understands approximately 200,000 words • On average we use less than 2,000 words Susan Bock Solutions 2007

  20. Listening is Affected by • Selective Attention – what we decide to focus on • Selective interpretation – our meaning or spin on what's being said • Selective Retention – determining what I should retain - WIIFM Susan Bock Solutions 2007

  21. Does it look like this? Susan Bock Solutions 2007

  22. Or this? Susan Bock Solutions 2007

  23. Or this? Susan Bock Solutions 2007

  24. Communication • What is Communication? • Communication Styles • Communication Spectrum Susan Bock Solutions 2007

  25. Communication Spectrum Unawareness Susan Bock Solutions 2007

  26. Communication Spectrum Unawareness Awareness Susan Bock Solutions 2007

  27. Communication Spectrum Awareness Unawareness Comprehension Susan Bock Solutions 2007

  28. Communication Spectrum Awareness Unawareness Comprehension Conviction Susan Bock Solutions 2007

  29. Communication Spectrum Unawareness Awareness Action Comprehension Conviction Susan Bock Solutions 2007

  30. Group Exercise • Prevailing forces • Countervailing forces Susan Bock Solutions 2007

  31. Communicating is ongoing • We cannot NOT communicate • Whenever contact is made, communication occurs • Meanings are in people, not in words • Meanings cannot be transferred from one mind to another…only words can be transferred • All communications are received…70% - 90% are screened out or changed by the receiver Susan Bock Solutions 2007

  32. Survey says…. • Requested input on 6/15 from 22 people • Due date “by 6/30” • By 6/30, received 3 responses (13%) • On 6/30, received 6 responses (27%) • After due date, received 4 more (18%) Total received 58% Susan Bock Solutions 2007

  33. Action • Is this a typical response for you? • How could the results have been improved? • If you were the sender of this group message, what additional steps, if any, would you have taken? Susan Bock Solutions 2007

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