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Interviews with IT managers of companies in Bahrain, China, Hong Kong, India, Russia, South Korea ... Except with China Telecom and Bahrain Telecom the users are satisfied with ...

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    1. Sample Information on telecom status in Asia (Brief summary)

    11 August 2003 RA II/ICM-GTS 2003/Doc. 3.3(2) Appendix C

    2. Interviews with IT managers of companies in Bahrain, China, Hong Kong, India, Russia, South Korea International networks using Frame Relay or IP-VPN. Telephone interviews Total 166 companies interviews

    Main Operators

    3. Bahrain: 4 operators (AT&T, BT, Cable&Wireless, Bahrain Telecom) Hong Kong: 8 operators (AT&T, BT, Equant, Cable&Wireless, Infonet, MCI, SITA, SDS) Russia: 1 operator (Equant) China: 1 operator (China Telecom) South Korea: 8 operators (AT&T, BT, Daicom, Cable&Wireless, Equant, Infonet, MCI, SDS) India: 1 operator (Tatanet)

    4. Importance Ranking

    evaluated by Importance Level of 1 (no of importance) to 5 (very important) Network Reliability (4.922) Network Availability (4.918) Fault Reporting Process (4.911) .... 17. Value for Money (4.628) . 22. Reaching Difficult Locations (4.525)

    8. Analysis

    Network Availability: AT&T is outstanding, Equant is excellent. The gap is 30% between the best and the worst. Except with China Telecom and Bahrain Telecom the users are satisfied with Network Availability. Value for Money: The best operator is Equant (excellent). AT&T is good. The users think the services of BT, Bahrain Telecom and China Telecom are poor value. The gap between the best and the worst is ca. 25%. Reaching Difficult Locations: Two operators, BT and Equant scored above the Benchmark (40.29). The worst operators are China Telecom and Infonet. The gap between China Telecom and Equant is about 20%.

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