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IT Update Faculty Senate September 1, 2004

IT Update Faculty Senate September 1, 2004. Information Technology. University of Houston. IT Organization. Report to Academic Affairs Four major units Computing and Telecommunication Services Technology Support Services Enterprise Systems Security and Disaster Recovery

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IT Update Faculty Senate September 1, 2004

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  1. IT Update Faculty Senate September 1, 2004 Information Technology University of Houston

  2. IT Organization • Report to Academic Affairs • Four major units • Computing and Telecommunication Services • Technology Support Services • Enterprise Systems • Security and Disaster Recovery • Support model being used • Distributed support staff • Some central support • College and Library collaboration

  3. IT Services • Phones, Data, Video, Servers • WebCT, Help Desk, Software Licenses, Desktop, Classroom media support, training • Legacy Student System, PeopleSoft operation/upgrades, University Advancement • Security, Viruses, Disaster Recovery Plan, Intrusion Detection

  4. Spam - History • Continue flag and address at desktop • Implemented August 2003 • Based on content, flags as possible spam • Spam handled at desktop • 50% use of rules to handle spam • Remainder individual action • Eliminate more obvious spam • Started blocking known spammers - June • Enhanced logic to detect spam - June • Stopped dictionary attacks - July • Efforts have decreased spam 80%

  5. Spam - Future • Will continue to impact us • Hacked systems can send spam • Block messages with viruses – under review • Implement enhanced spam detection software • Evaluated software solutions • Recommended Sophos PureMessage • CRG agreed recommendation and gave guidance • User education • Course on reducing e-junk mail

  6. Viruses - Current • Environment different since last year • Dealt with viruses last year - positioned us better this year • Fewer Spam messages carrying viruses • Increased awareness regarding desktop support • More auto-updates of Windows and anti-virus software • Switches and sub-netting installed in buildings • More aggressive threat response approach • Increased intrusion detection • Education Program • Windows updates applied quickly • Antiviral (McAfee) updates applied quickly • Send notification at medium threat

  7. Viruses – Future • Monitor systems entering the network • Allow on network if have current updates • Windows • McAfee – antiviral software • Push antiviral and Windows updates to desktop • ePO • SMS • Windows XP SP2 Status • Test for compatibility • Let the bugs get worked out • Recommend within a few months

  8. Voice mail • Changes made on August 16th • Eliminate old system as option • Remove confirm delete (9 button) • Scheduled with advice from Faculty Senate • New change review process • ITCC + Change Review Group • Communication of new options to customers • Updated and distributed FAQ & Usage Tips • Voicemail web site • Short courses on request • Unified messaging in Spring

  9. E-mail account size • Current size limits • mail.uh.edu (POP mail) is 20 MB • Exchange.uh.edu is 40 MB • How we handle overages • Customer may request greater capacity (3-1411) • Limit is set at 100 MB for performance reasons • Plans to deal with the space limits • Considering increasing limit to 100MB • What approach would you like to see?

  10. Enhanced Communications • Quicker rather than perfect communications • Meet with groups including: • ITCC / Faculty Senate • Student Government • Staff Council • Deans • Distributed IT staff • Change Review Group • College/Division administrators • Over-communicate

  11. Network upgrades • Cost of upgrades is significant • Sharing of upgrade costs is the model • Network at minimum acceptable level in FY 05 • Switched network • Improves security • Improves performance

  12. Other important items • On-line ordering of telephone and data services • Spyware (Pop-ups and Banner ads) • Allows remote user take over your computer • Updating McAfee to include Spyware protection • WebCT • Moving to the enterprise version • Complete transition of 800 courses by August 05 • Wireless coverage for the campus is a goal • Un-metered long distance is a goal

  13. Important information • Handouts • Contact information • Spam • Virus • Information available at www.uh.edu/infotech • If we are not meeting your needs or expectations, please contact me • 3-1602 • shomper@uh.edu

  14. Comments and Questions

  15. FY05 Sources of IT Funding State General Revenue $10,775,209 32% Technology Fee 8,054,547 24% Service Centers 6,979,000 21% Designated Tuition 3,176,000 9% HEAF 2,750,000 8% Gifts and Endow Income 622,290 2% Designated – Other 765,111 2% Research 600,0002% Total $33,722,157 100% *includes prior year encumbrances and fund balances

  16. FY05 IT FTE Computing & Telecom Services 97.58 Enterprise Systems 47.50 Security and Disaster Recovery 6.00 Technology Support Services 151.55 Office of the CIO9.00 Total 311.89

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